Tokenstudio Reviews 

You won't learn much. It's very in and out. However I had a great time. It was a lot of fun.

Really great experience. Meet some lovely people. Love my little plant potv

Thank you! Great experience

Great Sunday activity. Thank you!

Ultimate poetry experience!
Such a great thing to do with friends. Thanks for a great laugh. Will definitely be back!

Had a great time with friends, very funny instructor, great experience

Avoid. People running it don't care about you only taking your money! Incredible rude, arrogant and lazy. The class was not great. It was a follow my lead at a very slow pace. Took 30mins for something that could have been 10. However most others managed to make a pot. Chap running the class was a nice guy gave me the demo. Could have helped me remake it wouldn't have taken long. He didn't have time to explain the next stages as the next group had started. That's super poor. Made mistake of paying to fire pots. The auto email didn't work, even went in person several times to arrange. They refused to resolve and told me it was my fault! They a vindictive and email with out name so they can be rude. Also threaten to ban me from the pottery and break the pots unless I apologised when I politely as them to sort out there business (in email). Got pots fired. Marked due to careless handing from them. Awful attitude avoid them. Fyi the client does know what auto response is and it was not working pre Christmas. That's your issue to resolve. If you cared and bothered to check you'd realise this instead of blaming me. Don't blame me for you incompetent! Note many people have this issue this should be a clue it's you problem to solve rather than blaming your paying clients!

I purchased 2 tickets from time out, yet when I tried to book as per their instructions, they kept telling me that my codes were invalid. Now I receive no response from token studio. I have tried via their webchat as well as several emails. Yet they are not responding. All I wanted was to participate in the experience but they just won't get back to me. This has to be by far the worst customer service I have received. This has been ongoing for 3 weeks now!

Paid over £60 for them to loose my pottery - only found out it was missing once we made the long journey back to London to collect it as there is no delivery service. They have ignored my emails on multiple occasions. I emailed them in March 2024 and May 2024 - no response. I also messaged them on their website via the live chat - no response. VERY RUDE.

Booked a BYOB pottery workshop on Groupon. Attended my workshop, everything good. Floor staff was friendly but it seemed they needed more staff around. If you want your pots fired, you got to pay extra (this was not specified on the terms and conditions on Groupon), but fine. Could not make it the pickup date and message them on IG, they responded FAST that I could come in. I did. Pots were lost. Send 3 to 4 emails and messaged them on IG. Left on 'read' and ignored. Came back to the studio to find out they had found one pot, and I was promised they would take considerable action if the other pot was missing or broken. They finally came back to me via email to say the other pot was destroyed but that when redeeming the voucher I agreed to not being able to have a refund once the coupon was redeemed OR if issues like these happen.

So I paid for the coupon, plus extra £10 for the firing only for my pot to get destroyed. Left empty handed. I understand mistakes happen and that is okay but your back of house customer service is horrid and the fact you did not even try to offer any other kind of compensation or resolution suck - moreover after I had to chase you.

The worst customer service I have ever experienced! Our teacher was grumpy and didn’t give proper instructions, they are hugely understaffed and so there is never anyone around to answer questions or reply to emails, and they broke both of our pots and didn’t apologise or offer a refund. Pottery making is great fun, just don’t do it at Token Studio!

Me and my friend had a lovely time on Saturday , the session is so fun and interactive would deffo do again :)

Fantastic experience! Really enjoyed it as a fun night out with the girls. Really cool and vibrant area too and looking forward to coming back to pick up my amazing bowl! Highly recommend!

I had an awful experience trying to redeem a voucher. The process was incredibly frustrating, as I encountered numerous technical issues with the voucher code. When I reached out for help, the response over email was unhelpful and only added to my frustration. Instead of resolving the problem efficiently, I was given the runaround, making the entire experience unnecessarily difficult. This was a huge disappointment, and I expected much better customer support.

I did the BYOB pottery throwing experience with my sister as a birthday gift and she loved it. We were instructed on how to to do the pottery throwing, design our pieces and then we were able to paint them at the end. And to add to the fun we were able to drink whilst creating :). Would highly recommend to anyone who hasn’t done it before

I’ve always wanted to do pottery throwing and this was the perfect first experience!! I came with my sister and had a greattt time! We created really cute pots and were able to paint them at the end☺️. The staff were so lovely and it was all together a really nice experience🥰!

This was my second time coming to token studio in their new studio. It was actually such an incredible atmosphere. The employees were welcoming and very kind and helpful. It was an enjoyable experience and I will come again!

Did the Ultimate Pottery Experience with 4 friends for a belated birthday celebration & we had the best time! So much fun & it was a BYOB event so enjoyed it with our favourite bottle of wine. Tutor was great at showing us how to use the pottery wheel & very friendly & then we were given the opportunity to customise & paint our ceramics. So much fun to do - would definitely recommend!