relay.delivery Reviews 

Had an email about delivery and on the day had a WhatsApp saying it'd arrive in 11 minutes, it didn't show up. Then hours later, an email pops in telling me to expect it 48 hours down the line.

You log on their website for help and assistance and its not designed to help customers at all but recruit drivers. Badly designed website.

Another time, the driver just dumped my package in the shared communal area without even ringing my bell.

I thought Evri are bad but now I seem to have found a company that is worst. They're seriously unreliable and sketchy with security. I'm done with them for good. Absolutely terrible experience.

Absolutely shocking service. Or not even a service at all, no updates, tracking is stuck and has been for over a week, I will never ever use them again. If there was an option to give zero stars on here I would use it

Delivery driver opened my front door which is unacceptable and then shut the door on my dog's mouth.

My first experience on Vinted was not a good one. Had a notification to pick my parcel up from my local shop. It wasn’t there. The following day it still was not there, yet this time after the shop scanned the bar code it said my parcel had been collected! Reached out to Relay by email as I could not find a phone number for them. 9 days to date and still waiting for their reply! I’ve taken them off my postage preferences on Vinted. Obviously, very unreliable and not secure. I will never use this company. Shocking service.

I would give zero stars if possible.
Two separate deliveries in under a week - received email with photos of first package being handed to someone with correct door number, but definitely not my door. Automated/AI response from Relay with zero customer service response. Then a second delivery today, again to the wrong street. Can the drivers read? Even if they can’t, surely GPS would help them see they’re in the wrong place?
Thankfully we saw the delivery notification in time to sprint round and collect the package before it was stolen. Meanwhile, it is impossible to contact Relay other than via email.
I have only experienced Relay (non)delivery twice, but I will never knowingly order from any company using them in the future.

Noting all the bad reviews it bewilders me how they’re still in business!!! Three times they’ve said they’ve delivered my packages and three times I’ve never received them. Don’t bother reporting the missing packages either as they do not investigate such. They simply do not care!! All they say is contact the seller. I wouldn’t have them delivering my stool samples, they are a disgraceful company

Would give ZERO stars if I had the option. Quite honestly, MINUS ZERO STARS would still be too generous for this level of incompetence.

DELIVERY WAS CONFIRMED FOR 17/09/2026.

I have now been waiting 3 DAYS for a parcel that was supposedly “OUT FOR DELIVERY” on Thursday. It is now Saturday, and somehow this company still hasn’t managed to do the one thing it is actually supposed to do — DELIVER THE PARCEL.

The tracking is an absolute JOKE.

At one point, my parcel was supposedly JUST 4 STOPS AWAY. Since then, the delivery estimate has been moved around repeatedly, changing between different AM and PM time slots, only to end with yet another “DELAYED” notification and another ridiculous 48-HOUR UPDATE.

And now, three days later, I’m apparently expected to sit around waiting AGAIN within another completely useless delivery window of 4:55pm–9:20pm — originally 10:20am–2:55pm, which was changed AGAIN!

So what exactly is the point of providing delivery estimates when they clearly mean ABSOLUTELY NOTHING?

The tracking information is unreliable.
The delivery estimates are meaningless.
The updates contradict each other.
The parcel remains undelivered.

And to make an already appalling situation even worse, I contacted their contact centre by email requesting an explanation — and my emails remain completely unanswered and ignored.

So not only can they apparently NOT deliver a parcel on the date they promised, they also seem completely incapable of communicating with the customer when they fail to do so.

At this point, forget “OUT FOR DELIVERY.”

Their tracking should simply say:

“EVENTUALLY… MAYBE.”

Or perhaps:

“YOUR PARCEL IS SOMEWHERE. GOOD LUCK.”

If you’re waiting for a parcel from this company, BE PREPARED TO WAIT 4EVER.

Three days.
Multiple failed delivery promises.
Constantly changing time slots.
Endless “DELAYED” updates.

And still NO PARCEL.

Customers should not have to rearrange their entire day repeatedly because a courier company cannot provide an accurate delivery time — or even deliver within the times THEY THEMSELVES PROVIDE.

This isn’t just a delay. It is a COMPLETE FAILURE OF SERVICE.

Absolutely appalling from start to finish.

Terrible company. No number to contact them, automated emails. My parcel has been missing for 3 weeks now! Have removed them as a delivery option. Worst delivery service I have ever used, never again

Must be absolutely the worst delivery company out there. Two Vinted items ordered, two lost by Relay. They even make Evri look good which is really saying something! I believe they should close down for a while to figure out where they are getting it so wrong.

Item arrived way later than time slot given, packaging was damaged and the courier walked past the letterbox in the door and stuffed the item in the vent for my kitchen extraction hood.

Literally useless. My package was lost by them and the support process was hopeless; every time I replied to one of their support agents to explain what had happened, they would ignore my message, and then come back a few days later to ask the same question again.

I would give Relay zero stars if possible because they’re an absolutely atrocious delivery service. I sell on Vinted and every other package I’ve sent using Relay there is an issue. They lost one parcel, another supposedly being returned to me with no tracking available and one claiming it hasn’t been dropped off at a Relay location when it has. Tried to contact support many times with zero response from them. I will no longer be using Relay and recommend no one else does. Shambles of a company and useless

They are the worst delivery company known, first I bought an item from Vinted as Evri were no longer an option I chose my closest shop as usual. When it said delivered I went to collect to find that shop doesn’t do Relay so they took it too another shop some 20 odd mins drive away but didn’t tell me all info showed my local shop. The local shop rang the other and said it’s here. Since someone bought an item from me on 4th September sent the same day, took 3 days to collect and still not been delivered. Emailed but no response 😡. Shocking service to say the least I wish i could have picked 0 starts

Tried using them via ASOS. Takes longer than ASOS’s usual delivery times - supposed to arrive 2 days ago, and it’s not ready for collection. Never again

My parcel from shein was delivered by relay, I read these reviews as I had never heard of them before. I have to say they followed delivery instructions and knocked, the times did change once or twice but not a massive time difference and it did arrive intact and a good couple of days early.

Send you unsolicited WhatsApp messages at 6am on a Saturday trying to get you to agree to them delivering the parcel to a shop rather than your house.

I have been expecting my parcel today . I was sent a message indicating my parcel would be delivered between 12pm - 4pm. However, was never delivered and no explanation what so ever. I am supposed to be travelling tomorrow to a wedding without my parcel. I have been screwed up by this totally unreliable company

Only giving 1 star cos i can't leave 0 stars. What a joke of a company. If you thought Evri were bad, well these guys make them look pretty good. (Btw, not intending to be mean to Evri as despite the bad press, I've never had a failed delivery from them either as recipient or sender).

Get an email saying my item will be delivered on the day between 4-8pm, this changes throughout the day until it eventually says delivery between 9-10pm. I wait, and it gets to the point where the tracking says item is 6 stops away, I even get a text message saying it's 6 stops away and will arrive in 12 minutes so I wait and ofc nothing turns up so I go to bed.

I check the tracking the next morning and now it says my order is delayed and the status will update in 48 hours.

Seriously wtf?! How can my delivery go from being 6 stops & 12 minutes away to now being delayed with no status update other than there'll be one in 48 hours. Submitted a ticket to their support to find out what's happened, after submitting it get the message saying they'll respond in 48-72 hours...

Absolute worst delivery service I've experienced. Hope I never have the misfortune of ordering something that uses this service for their deliveries and if I ever do see that they are the service being used then I'll buy from another vendor.

Twice I’ve had to get refund for my goods because the picture of there delivery is no where near my home

This is my first experience with Relay and I really hope it will be the last.

I was expecting a delivery and was told by Relay that a courier had collected the time and that it would be delivered on a certain day. The delivery didn't arrive and there was no update from Relay.

I went on to the Relay website to chase this up. I clicked on the Contact Us button on their website and nothing happened - it didn't redirect to another page. So then I found an email and sent them a message about the missed delivery.

I received an automated email, saying that I would receive a response after 72 hours. Three days! I

Appalling customer service. I hope I never have to encounter this company again. Awful.