relay.delivery Reviews 

Most probably the worst delivery company we have ever seen. Delays, damage and a nightmare to send anything. I would not recommend this company to anyone. Infact I go out of my way to avoid it now and I won’t actually order from any company that uses them.

A very bad service. I am an invalid with multiple health problems and housebound. My orders are destined for a supermarket three quarters of a mile away. I have no way of collecting them.

No receipt given. Only by email. First and last time I will ever use this service. Hadn’t even left the shop and it’s reported as lost and I never received the confirmation email so no proof of posting. Totally Avoid

Who invented Relay Delivery?
This is the most unrelying and most annoying delivery service it should be shut down!!!! Who delivers parcel at 10 oclock at night everyone sleeps babies are asleep and they be knocking and ringing as if was in day light are you frickin stupid hope this delivery system shuts down and bankrupt!!!!!!!!!!! why is this even everywhere if I could choose other options I would never chose it!! Unlucky its for Shein n Temu

Absolutely dreadful company. I’ve been in all day expecting a parcel and was even given a rough delivery time, then what do you know, I get an “attempted delivery” notice and now won’t deliver for another 2 days, what an appalling company Relay is! I’ll make sure these won’t be used again!

There just the worst. Every shop where I live have no stopped using this service. Always late ... days late might I add. Can't contact them directly and the reviews are the worst I've ever seen on any review site. Worst than food places with 1 star hygiene rating.

Relay and should be called delay!
The tracking update is appalling

STILL WAITING FOR ITEMS ORDERED 6 WEEKS AGO. DELIVERY TIME KEPT CHANGING ON THE DATE SAYING WOULD BE DELIVERED AT 10PM!! THEN RECEIVED NOTIFICATION SAYING FAILED DELIVERY. THIS HAPPENED AGAIN ON THE SATURDAY DESPITE ME LEAVING INSTRUCTIONS TO THE DRIVER. PARCEL HAS NOW GONE MISSING AND CUSTOMER SERVICE DO NOT REPLY.

Bought an item off vinted, received a QR code went to collect, the code would not work, the shop keeper told me to return the following day which I did, still didn't work, then I received two emails, one to track the parcel which was showing at the shop for collection and another saying parcel is delayed. I would not recommend using there company and I will not be using them again, very unreliable still waiting on an update as to why the item is not where it should be, bought things from China that have arrived faster than relay

I purchased and paid for Relay Home Delivery. Relay subsequently sent me a message encouraging me to select a collection point. I clicked this without it being made clear that this would permanently change the delivery method, and there was no warning that it couldn’t be reversed. I just want them to restore the home delivery service that I selected and paid for. It’s clearly a trick so they don’t have to make individual deliveries and can just send a load of parcels to the same shop address and needs to stop.

Just seen someone on Facebook mention the dire Trust Pilot score. Wow! I’ve had over 50 parcels delivered to me by Relay via Vinted. All perfect, for a bargain price. Delivered to my post office at the bottom of the road. Ideal.

Apart from the QR code issue, Relay is a good company and my parcels usually arrive quickly.
However, for parcel RELR5C2QJ3J at
Harlesden High Street, I was not sent the
QR code with the "your order has arrived" email. The tracking page was showing nothing.
I had to go to the shop twice with my tracking number and ID and was refused the parcel. Only after I made a formal complaint did they send the link, and I generated the QR code in 2 minutes.
It made me angry for no need. If the QR link had been sent from the beginning, !
would have given 5 stars.
Please send the QR code together with the arrival notification.

Awful company I can only assume other companies use them as they are cheap. Customer service is terrible. Avoid using at all costs.

Speedy delivery used these a few times always spot on best company ive used 10/10 from me

Any delivery i’ve experienced using this company has always been bad. I’ve used it for different deliveries with different platforms and it has always been a bad experience. Bad service with dumb drivers.

Very bad service, 3 parcels have been lost very delayed communication. Please avoid this delivery company they should not be operating!!

By far the worst delivery company I have ever used. My parcel is over a week late, I’ve had zero updates. I’ve sent numerous emails just to have no response. The last time I ever use this company, absolute rubbish.

Worst courier delivery ever used on unfortunately two occasions both times prolonged delivery delay and lack of tracking and lack of customer support who pledged to provide update on delayed delivery but no response received … Not recommended given extreme negative experience having used on Vinted

GREAT DELIVERY COMPANY
HARD WORKING AND CARRING DELIVERY PEOPLE
THANK YOU 😊

they attempted delivery once to collection point didn’t end up dropping the parcel there and now there saying there going to send it back to sender after waiting weeks for the parcel even though it would be easier sending it directly to me stupid, terrible company would t recommend using them at all