relay.delivery Reviews 

I’ve been waiting for over a week to pick up a package and repeat a little by relay that it’s at the collection points contacted relay numerous times and they simply don’t reply. Vinted do reply but vintage just say that they’re waiting for a relay to contact them the system doesn’t seem to work properly parcels are not scanned when they get to the delivery collection point so you have to rummage for a sack full of lots of packages and I’ve had to do that for the last week. Poor staff in the post office, keep looking for the package as well the system seems broken and hopefully I’ll get a refund because this is ridiculous.

Slowest delivery company out there. When things go missing which they do while in there care you will be ignored.
Avoid!!!

Had my parcel since 22nd October, still no sign of delivery as of 31st October! Reached out to customer service twice and I have had no response. Utterly ridiculous and will be avoiding this courier wherever possible in the future!

Have lost one Vinted parcel already and the remaining 3 Relay deliveries are now showing as delayed by upto 5 weeks (assuming they arrive at all). For the sake of buyers I have switched off them in my Vinted shipping out options. They also do not respond from a customer service perspective so would ideally give them zero stars. Why Vinted persist with them as a service provider is beyond me.

I would give ZERO stars if it were possible. This is the 3rd parcel that they have failed to deliver within a 3 week period - no updates, no explanation although at one point they blamed the delay on Storm Austen - still obviously delayed whilst the rest of the UK got back to normal within a day! Worst “delivery” company ever - exceptional when it comes to non delivery and poor communication!

My Vinted delivery never arrived, no notification from Relay but I could see it was sat with the courier for 6 days who then returned my item to the seller. Absolute rubbish experience

This is worse courier company I've dealt with, I realize they're cheap but nothing prepared me for what I experienced today.
I went into shop to collect and he scanned my code then told ME to go and find my parcel. I'm 79 and use a walking stick and I'm confronted by a rabble of people searching through 5 bags full of parcels, needless to say I walked out never to return. How soon before the villains work out their are easy pickings at a Relay shop.
It looked to me like Relay was set up and organized by a committee that never met.
IT IS A TOTAL DISASTER...DO NOT USE THEM.

First time I used them, my parcel took over 2 weeks to arrive (outfit for my hen too so had to panic order another). Second and third time i ordered one day after the other, the parcel that was ordered first has completely missed its delivery window and no sign of it, whilst the other that was posted the day after has arrived. Definitely won't be using them again, can never guarantee your item will actually arrive.

I thought Hermes was bad back in the day, but this company is shocking. They have a parcel stuck in their system that I have been waiting on for over 10 days. The tracking hasn't been updated for days. If you buy or sell anything on Vinted, just make sure you don't pick this service; pay the extra quid for a different, reliable service.

Shocking company. Keep waiting for deliveries which never arrive as stated

Honestly the worst delivery app ive used. Its a tracking service but you cant actually track in real time. Updates are pretty much none existant.

Absolutely diabolical company. For such a new company they're so bad. Customer service is zero, no replies to any contact. Items missing, tracking not updating, parcels not collected from shops by a courier.

This service doesn't even deserve one star, the worst delivery service ever all 4 of my vinted parcels delayed or lost.

Awful service, I’ve just sold and purchased lots of items on Vinted, multiple packages haven’t been delivered some have timed out so buyer refunded although they have been posted with confirmation emails. Every item that’s been posted using relay is having issues, tracking has been stuck for 14+ days, for multiple orders Vinted are having to contact relay directly to ask what’s going on, others already refunded due to the timings expiring. The few that have been posted using everi or InPost have been delivered 10+ days ago. Going forward I’m no longer selecting relay as a delivery choice and I’m removing it as an option for others to choose for delivery. When I filled in a contact form I had to copy and paste around 12 tracking numbers for missing packages when asked to provide the tracking number I’m
Enquiring about.

Sent 2 emails complaining that my order has been with courier almost a week now with no response! Judging by some of these reviews I wouldn’t b surprised if the item was stolen as it was a sought after toy !

What a totally unprofessional company sent me a QR code to pick up my parcel from drop off point,they hadn’t delivered anything to them for 4 days,emails over 3 days no response,retailer tried to contact them no response,do not use these if you want anything delivering,they either lose everything or the drivers steal them.

Horrible courier to use. Should be banned and penalised heavily. Third parcel gone, disappeared, they don't know anything. Trying to contact them is pointless.. stay away from it!

I’ve been waiting over 10 days for my Vinted package to be delivered. They say to fetch it from a shop but the shop says they don’t they don’t deal with Relay anymore. Two complaints put to the company but no constructive replies.

Really bad company. Drivers never attempt to deliver.
Failed delivery when you never even knocked.

Terrible company.