relay.delivery Reviews 118

Bad bad I hate this company Is bad Is no responsible is bad the should banned is bad bad is slow and the costumer service no work

First experience of delivery with these and it’s been dreadful! Got an email to say I’d changed the delivery location (I hadn’t!) so my item was sent to a random shop in a town I’ve never heard of. Then I got an email to say it was delivered to the store I asked for, it hadn’t been, wasn’t there! Now got an email to say I’ve missed the collection window so I’m getting a refund and the item is being returned!! And can you get any answers or proper customer help with a human? No!!
Absolutely awful service, I’m going to disable them as an option so I don’t have this nonsense and hassle again. Avoid, avoid, avoid! Now I’m not sure if I’ll ever get this item and it’s something I really want and have been waiting for all week, went out of my way to collect it and had to spend ages on their tracking page and ‘help’ sections with no results! Shocking service all round, would have given zero stars if it was an option!

Abysmal service! Do not use. They sent a completely wrong parcel to a customer of mine and I had to refund them and lost the money.

Customer service is even worse in getting back to you with the photographic evidence?!

How are they even allowed to trade given the 1 star reviews on here! NEVER AGAIN. Use Royal Mail or inpost lockers 👍🏼

They do not deserve 1 star if I am honest. The delivery attempts did not match the times originally given. Now that the parcel has been delivered its not even at my address. Shocking service

Very disappointed, the delivery driver was not professional at all,I will stop buying from Asos if they give my stuff to relay again

Threw parcel over fence,never knocked or rang the bell, this is the second time this has happened. Well they are at least showing consistency up to now

Asked for parcel to be left with neighbour but it was put in a bin which was due for collection.

Delivery driver took my parcel to the wrong address. The address wasn’t far from me and I recognised the house from the photo the driver took to say it had been delivered. The lady told me she gave the parcel back to the driver when she saw it wasn’t her address. She told him and he responded with “well what should I do with it?”!!! She was shocked and told him where my address was. He walked off with my parcel, marked it as delivered and NEVER delivered it to me!! The lady showed me all of this on her ring door bell footage. I also now have a copy Disgusting. THIS IS THEFT! I contacted Relay to inform them , told me to contact the shop I bought it from. I informed them I had video evidence of your driver walking away with my parcel, you’ve ignored me. AVOID THIS COMPANY AT ALL COSTS. THEIR DELIVERY DRIVERS ARE THIEVES

I would not recommend this company to post a tooth brush. Bad delivery wrong item swoped out items dont use this company

By far the worst delivery service I’ve ever encountered, ordered from shein and relay were delivering this parcel which Id never heard of them before so was sceptical , my parcel was out for delivery which was to be delivered to my place of work as there is always lots of people there and is open all hours so I felt this would be easier but clearly not, I got a text to say “failed delivery attempt” which if they actually attempted the delivery there would have been no reason for the delivery attempt to have failed so I tried contacting them and there is no way of contacting them what so ever , I then waited till the day after to see what would happen as there was not much I could do on my end and again “failed delivery attempt” and same again today so 3 days in a row now my parcel has “failed delivery attempt” when there should be no issues delivering this parcel which makes me believe they are not even trying to deliver it and just being lazy. Extremely inconvenient and they are no help what so ever when trying to contact them to see what is going on and why my parcel is not being delivered when supposedly out for delivery

Kłamcy! Zamawiam paczki do sklepu który jest otwarty od rana do późnego wieczora. Po czym dostaje maila ze nie Zastali mnie w domu. Dostarczanie paczek jest w kilka dni roboczych. Droga firmo niedziela nie jest dniem roboczym a w poniedziałek akurat było święto. Odesłaliście moja paczkę spowrotem do nadawcy zero kontaktu z wami. Mam nadzieje ze upadnie ta firma tak jak szybko powstała !

Useless lazy delivery company. They said they tried to deliver, they didn't, they just sent the parcel straight to a different collection point

Awful company, avoid at all cost ,no reliable tracking maps

Ordered from Vinted, choose home delivery, paid the price for home delivery which is more expensive than collection, still you are sending me text messages offering to choose a pick up point for this ongoing shipment. I understand its easier and cheaper for you dropping off my parcel at a pick up point with other parcels you deliver BUT I paid for home delivery service. Your collection points are too far from me anyway. Just deliver my parcel promptly, that’s all. Last time you failed doing so.

It had to be said… shocking is not the word i can described how bad this service is!
This was my first time using them through vinted, never heard of Relay and was worried could this be a scam!
A lady order a pair of shoes bare in mind they were £45.00 no some
cheap shoes.
And some how Relay delivered her a cheap horrible tiny pink shiny bag! She accused me of robbing her off!
I showed her photographs prove of the journey of the shoes going in the bag, with my postal address on back! All way to post office!
She showed me her package and that was completely difference to one
i sent to her. Was no the same
postal package.
I just can’t see how Relay can mix or send a different postal bag to the seller with the right postage sticker on!!
There seems to be some scam going off with those delivery drivers? Perhaps!
I no longer be using this service and seems am
it the only one that had this issue someone else down below had the same problem too.

REF. RELR48921329- SATURDAY APRIL 04TH VIDEO NO COURIER TODAY N7 8LH LIES OF COURIER I WAS HOME 12NOON WAITED NO COURIER

I would award zero stars if I could. Suddenly told they were delivering something at short notice this evening, and the delivery estimate kept getting later and later, literally up until 11pm, then a delay of 48hrs is announced. They want you to pick parcels up, but I am housebound. Terrible

Very good updates. Courier was at property at time stated as also on previous orders. Cannot fault them, a head above other companies.

If I could give 0.3 stars...I would. Worst delivery service ever! I had a package, they tried to deliver on Sunday without any notice- of course there was no one home. Then 2 days later again no notice - failed delivery. I don't thing they even tried to deliver, because there was someone home. Don't recomend to anyone!

I have used Relay twice for Vinted sales and they have failed miserably on both occasions. First time I sent a Patagonia Jacket and the buyer received a red dress. The second time I sent a pair of Armani Jeans and the buyer received a Gold coloured hand bag. They are mixing up the details somewhere along the line.
Really rubbish service.