relay.delivery Reviews 

Absolute Disaster. Tracked all the way from China, then got picked up after UK customs by Relay.delivery. My tracking number suddelnly stopped working and my parcel disappeared. No help available. This company are terrible DO NOT USE if you can help it. They should take the word delivery out of their name. 2nd parcel that this has happened to.

I have doorbell footage of the driver throwing the package out his car over my garden fence. Absolutely dire. I will not order from companies now that use relay for delivery. They also spammed me with WhatsApp unsolicited messages

Ordered from Vinted 8th September. Seller shipped same day. Relay stated delivery window of 10-14th September. Now 17th, and tracking STILL states ‘parcel on the way to Relay’s warehouse’. It has also now updated to a month delivery window with a chirpy ‘don’t worry’ message. Raised customer query. No response. I also paid more for home delivery and was then forced by Relay and their ambiguous messaging into selecting a store collection. Not that it matters as I can only assume that they are either completely incompetent, or my property has been ‘lost’ en route.

They are excellent!, just kidding, but they kindly sent me a photo of a random house with the wrong number on the door as proof of postage! May as well be a picture of the moon DELIVERED! Ridiculous service I get it's new but come on purely undercutting the lowest competition is hardly going to deliver the greatest results at least not to my address!

Returned a parcel 2 weeks ago and relay have had it for 9 days without dropping it off to collection point. Generic email response.

They lie about delivery failed . We have a doorbell camera no body even attempted to deliver our parcel ... Absolutely SHIT

Terrible delivery experience: 3 of 4 parcels "lost in transit". Extremely slow reply from customer support. Some of human agents are very efficient, providing a immediate resolution, others just not. For the first category mentioned, 5 stars. For example, the same day receiving the emails with the confirmation that the parcels were lost in transit: one of agents changed the status of the item immediately and I get the refund; the other agent didn't so I am still sending emails to Relay to fix that. No reply or resolution was coming from Relay about this yet . As the parcels were supposed to arrive in the end of August, it is very frustrating to have to wait so long time and waste my time with emails.
Definitely not recommend using this company for delivery if they will not improve their services.

Misleading people to go collect the parcel themselves and it takes longer for the parcel to arrive at the store than to be delivered. Most stupid and confusing idea ever. Whoever thought of this should get sacked unless making your customers confused and frustrated is the company's goal.

6 days and still no parcels no updates for 2 days, past its scheduled date and customer service non existent

Horrible. Only started using Relay with Vinted recently, so far 3 parcels have yet to arrive and its been near a month.

driver handed item to me very pleasant a asset to the company

Worst delivery company . Incompetent drivers with poor experience in the industry. Today my parcel delivered to wrong address. Are the drivers blind can’t they see the address or road or apartment number. That’s the second time happening

I had two parcels from Amazon delivered to the wrong address. A photo of the packages was shown at a door I didn't recognise.

This is got to be one of the worst delivery ive ever come across on the 15.09.26.
The driver took a picture of my front door but chucked tha parcel on the floor near the bin.
He didn't even come near my door to give me a chance to answer. A terrible service the driver should be sacked.

If I could give 0 stars I would. What is the point of leaving detailed instructions if the courier is too stupid to follow them. I have gone so far to block all online deliveries with relay where possible. The worst company ever

Literally not fit for purpose. Horrible. Zero customer service. Parcel hasn’t updated in a week. I have disabled this option on my Vinted account. Even worse than Evri.

Worst possible experience, they make up delivery times and then say it’s available for collection at somewhere you’ve never been or mentioned. They can’t guarantee when they can deliver it and then mysteriously log it as an unsuccessful attempt when you were in your property.
It’s gaslighting - avoid and make sure you never select it as an option

So I have purchased 4 different orders on vinted with Relay delivery in the last 2 weeks and guess what - 3 havent arrived at all and one was missing for ages and when finally arrived it was slammed through letterbox so smashed to pieces and Jiffy bag was covered in mud so looked like it has been stamped on the floor. On the most recent one, I ask the seller if they have sent and when they say they have I advise them that the status page on vinted through relay still says ‘waiting to receive your vinted order’. So basically after a few weeks Vinted refunds the buyer and the seller loses the items and cost of the items so is out of pocket but buyer gets refunded. Please please every one don’t use relay for sending parcels to avoid disappointment. Relay are likely pocketing the items and not updating status knowing that Vinted will pay back the buyer. Massive scam happening and trading standards need to step in to halt company trading until investigated. Please everyone report to trading standards to investigate as it’s the only way they will get looked in to if everyone who’s had a bad experience reports it. I have made sure I have clicked off Relay option on vinted in settings to avoid this happening to me when sending

If i could give no stars that's what it would be. Shien tend to use this delivery company despite its ridiculously bad reputation for either not delivering on time or leaving parcels in inappropriate places. I have the same experience with them every time. I am still waiting for a parcel that was due by 14th September. They do not respond to complaints and they should be investigated. Also they deliver up to 10pm. I certainly wouldn't be opening the door to a delivery driver at 10pm!!!!

Had a parcel supposedly delivered. Can't find no emails. They show it sticking out of the letterbox. But when I looked 10 muns later it's not there. And I have no idea who it's from as I get loads of deliveries. You can't get in touch with them. The website is confusing and am not happy with the at all