relay.delivery Reviews 

I wouldn’t have gave it a star rating but had to so I could write my review.
Company is a joke late deliveries and they don’t read instructions. Had 3 deliveries in the past latest one today leaving parcels outside main door to a block of flats parcels being taken. I told them if not in leave with neighbour don’t leave outside doors as getting taken and what have they done yet again left outside neighbours door not even knocked on my door or left parcel there. Disgusting service if there the couriers that ever deliver anything I’m buying I just won’t buy 😤

The order was supposed to be delivered on Sunday the 01.11.2026, i left instructions to leave it in front of the door. They sent a text that delivery in front of the door was unsuccessful. Then another text they will deliver on 03.11.2026 but they have now disappeared with the order. Scam company

Driver left the parcel on my neighbours doorstep then took a picture of the door without the parcel and said it was behind their bin!! It wasnt left behind the bin!

I would have rated them as Zero if i could having a disability it hard for me to get out of the house, so have items delivered to my door or should i say I use to have items delivered to the door until Relay started , now they say they cant find the address and take it to a drop of shop only for it to go missing and then its one excuse after another, i asked someone to collect mine and they was told to look through a big bag /Box at the back of the shop and find it, no wonder that they go missing.You are Cleary discriminating against the disabled with this service you are supposed to be running. A reply would be good but if its anything like the delivery service then i wont get one, so i wont hold my breath. From Elizabeth

The worst delivery company! They stole few of my parcels over Christmas

They sent a package to a different (and distant) pickup point without notifying me. When I reached out to resolve the situation, they responded with automated messages, as if I were the one trying to change the delivery location. They offered no help whatsoever. I am very disappointed with them.

Relay has a poor customer service by leaving a package outside the door leaving it at high risk of getting robbed. Not trust delivery company, not recommended them.

Parcel has no tracking update but after a few days when it should’ve arrived, i get a message saying due from today’s date to a date of 4-5 weeks time!!!
Difficult to message customer service but when i finally managed to, i get a generic confirmation that ill get a response in 72 hours but i never get any follow up!
Have listed the first but have many items that I’m repeating same procedure for each and never get a follow up!

Worst delivery service ever AVOID

Avoid, they lost my parcel, customer service did not reply. Scammers

Worst courier I could possibly think of! Ordered a parcel even ordered next day delivery for the fastest form in shipping. The parcel came 4 days later than the estimated date which was supposed to be the longest it would come. No updates. Emailed customer service completely useless. By the time the parcel had arrived I had already left the city and then had to get it shippped to me when I no longer needed them. Would not want to see my parcel being delivered by them again!

Absolute vile delivery company the driver has delivered my parcel to a different address. The customer has refused to open the door and give me the parcel. I contacted relay on many occasions on email as their is no contact number etc and in a space of a month they have wrote to me twice asking me to claim a refund from the retailer I brought from which is totally disgusting as they have done nothing from their side and sent out the parcel as normal. The drivers these lot have hired are not capable of following maps. I’ve never ever had these issues with any other delivery company. I have even stated I will take this matter further but they have shown absolute 0 care what so ever. Please everyone avoid using this company for your parcels. You will not hear from them and neither will they compensate the loss they have put you through.

Quite possibly the worst courier service ever. I’ve only had a few recent deliveries but on each occasion I have opened my front door to find a package on the floor. No ringing of the doorbell or knocking, no notice to say anything has been delivered. I definitely won’t be using them to send a package.

Somehow delivered an order to me from someone I’ve never bought from. Never got what I paid for and are taking ages responding to Vinted to sort out what happened. Do not use this company.

Horrible, I bought 2 packages that were supposed to be delivered on October 15th and both trackings froze on “relay has your package” since the 14th October. Today 2nd November both packages have been cancelled. I have sent multiple emails to relay and they have not once replied.

Great if you want your delivered parcel to be left on the front door step in full view of the street, regardless of the weather conditions!

They add insult to injury by sending you several texts confirming your safe place - just so they can ignore it.

If you’re looking for a company who actually delivers, rather than abandons, your parcel be sure to look elsewhere.

Box delivered after a long delay bix damaged and all sons xmas gifts gone

3 weeks still waiting for parcel
1 parcel getting ready for delivery for 4 days
2 can't find parcel for 3 days
3 parcel at hub
Which one is right
I want this item how long have you got to wait
No support form relay or temu

Service in the shop was appalling . Premier shop on Alexandra road kingsthorpe , Northampton service appalling. Shop owner expects you to get your own parcel and is very against white women ! Used the terms people like you are always in a rush. Took too long for me to wait for parcel to be scanned. I left he’s shouted after me and put his arm out as if to touch me. I told him not up touch me people in street were looking he took photo of me and my car. Very horrible situation

Would Give Zero If I Could!
Without a doubt, one of the most horrific, pathetic and utterly disgraceful delivery experiences I have ever had. From start to finish, the entire process has been an absolute nightmare.
The company claimed my parcel had been delivered and eventually sent me a collection code to pick it up from a designated shop. I travelled to the shop, only to discover that THE PARCEL WAS NOT EVEN THERE!
How can a company issue a collection code for a parcel that isn't even available for collection? What sort of incompetent, disorganised and unreliable operation is this?
The entire experience has been nothing short of appalling. Misleading delivery information, wasted journeys, wasted time, unnecessary frustration and absolutely no confidence in their service whatsoever.
This is not just poor customer service – it is a complete failure of the most basic responsibility of a parcel delivery company: actually delivering the parcel!
I genuinely cannot understand how a company can operate with such shocking standards. The service is unprofessional, unreliable and completely unacceptable.
My advice to anyone considering using this company: AVOID IT AT ALL COSTS! I would never willingly use this delivery service again.
An absolute disgrace from beginning to end. Zero stars would still be too generous!