James at Polly has been brilliant with explaining the Life Insurance policy. He comes highly recommended as a friendly and trustworthy advisor. James has given us time to think over the details, resul... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just had a call with Emma Hayes. A courtesy call which i very much appreciated, no question was too much. Emma was fantastic spending her time explaining everything to me in an understandable way and... Toon meer
Bedrijf heeft geantwoord
Tom team member Umesh Parkar was so informative, helpful and clear when I came to update my life insurance and critical illness cover. He took me through each step and explained in excellent detail ea... Toon meer
Bedrijf heeft geantwoord
Spoke to Simon Strange today with regards to setting up some cover for myself, he was super professional and easy to speak to, covered everything I needed to know and made the whole process a breeze f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tom.co.uk helps dads find the right life insurance, for free. It’s quick and easy, and means your family is protected financially if anything happened to you.
Contactgegevens
Tom.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Verenigd Koninkrijk
- hello@tom.co.uk
- tom.co.uk
4,7
Uitstekend
4K reviews
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I’ve been using Tom for a long time now…
I’ve been using Tom for a long time now and recently called to add my partner to the contract. Lewis Routley was absolutely brilliant — he sorted everything out quickly and made the whole process really easy. His level of customer service is next level, and I honestly wish everyone on the phone was like him! Outstanding service all round.
19 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Josh,
We are so pleased to hear this! It’s really good to hear we made the process quick and stress free, thar is exactly what we love to hear. Thank you so much for taking the time to share your experience.
Kind regards
The TOM team
Constant Harassing Phone Calls!
Clicked an advert on social media and was looking just to get a rough quote for life insurance. Made me add my details to proceed which should have been a red flag immediately.
I am not getting, no exaggeration, about 15 calls a day from them. I am ignoring them all and blocking the numbers but they clearly use software to generate a new number every time they call to get around this. I have emailed them to tell them to stop calling me and to remove my number but no reply.
Don’t use this company if you don’t want to be harassed! Would never go with them now even if they were the best provider.
18 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Matthew,
We’re really sorry to read about your experience and the frustration this has caused you. That certainly isn’t the experience we want anyone to have when requesting a quote.
When someone requests a life insurance quote, a member of our team will attempt to make contact to discuss the options available.
We’d like to resolve this for you as a priority and ensure your contact preferences are respected. Please could you email us at hello@tom.co.uk with your full name and postcode so we can locate your details and ensure your number is removed from our system straight away.
Thank you for bringing this to our attention.
Had a great conversation with umesh
Had a great conversation with umesh. Keep up the good work! 👍
16 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear you had a great conversation with Umesh. Feedback like this really means a lot to the team!
Thanks again for sharing your experience, and if you ever need anything in the future, we’re here to help.
Thank you Lewis and thank Jordan
Thank you Lewis and thank Jordan . Pro service
17 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Pawel,
Thank you for the 5 star review! we are pleased to hear that Lewis and Jordan provided you with a pro service.
Kind Regards
The Tom Team
Very good customer service
Very good customer service. Friendly, kind and efficient. Recommended for everyone.
17 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi James,
Thank you for the 5 Star review! we are very happy to hear your comments regarding the customer service you received.
Kind Regards
The Tom Team
I had Lewis Routley call me and i can…
I had Lewis Routley call me and i can honestly say he was the best man to speak to, very chatty, very easy to talk to. As a new dad he spoke me through all the benefits of life insurance and how it would benefit my family in the long run! I cannot fault Lewis at all so i definitely didnt think twice about taking out cover. Made a plan perfect for me and my family
Thankyou
17 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Sam
We're so pleased to hear that you had such a great experience. It's wonderful knowing that Lewis was able to clearly explain the benefits of life insurance for your family and get you set up with a suitable policy.
Thank you for your review!
The Tom Team
I had Scott call me after submitting my…
I had Scott call me after submitting my details for contact.
He was brilliant. He listened to exactly what I wanted from a policy and advised the best possible solution to my families needs at the time.
I’m very pleased by the way I was spoken to and treated. The call was friendly, funny yet professional.
Thank you Scott
16 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Leon,
We’re so pleased to hear that you had such a brilliant experience with Scott! Thank you for your positive feedback.
It’s great to hear that you were treated in a friendly and professional manner throughout. We truly appreciate you taking the time to share your experience.
Kind Regards
The Tom Team
Went on the website to receive a quote…
Went on the website to receive a quote for life insurance (presumed this be online) boy was I wrong. So as of today alone I've received 8 calls from people claiming to be TOM. Pestering salesmen. If the company were that great they wouldn't need to chase people they'd have people coming to them. Never known out like it.
15 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Christopher
Thank you for sharing your feedback. We're sorry to hear about the inconvenience regarding the calls you have received.
To help us identify your record, resolve this and investigate, please provide your details via the information request we have sent through the Trustpilot platform. Once received, we will ensure your details are removed from our contact lists immediately.
Kind regards
The TOM team
Jake was really helpful
Jake Philips was great, explained everything clearly. Never had cover before, but had a sudden loss in my friend group and its freaked me out. Glad i'm now covered to look after my Wife and Little girl if the worst happens.
16 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Sam,
Thank you so much for your 5-star review! We really appreciate your feedback. It’s wonderful to hear that Jake provided you with such clear and helpful advice.
Kind regards,
The Tom Team
I spoke to Jonathan Cartlidge who spoke…
I spoke to Jonathan Cartlidge who spoke to me about my options and work out about what would be the best cover for me and for my future! 10/10 service from him and would recommend Tom to all my friends
10 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi David,
We’re so pleased to hear that you found the advice helpful in arranging the best cover for your needs. We truly appreciate your recommendation to your friends, that means a lot to us.
Did you know we offer a referral scheme? Please take a look at your policy documents for full details.
Kind Regards
The Tom Team
Great call with Julian
Great call with Julian, was great at answering any questions I had and got set up very easily.
13 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Matthew,
Thank you for the 5-star review!
We’re so pleased to hear that you had such a great call with Julian. We truly appreciate you taking the time to share your feedback.
Kind regards,
The Tom Team
Had a great conversation with Mike
Had a great conversation with Mike , superb call very knowledgeable and answered all my questions and concerns, great guy
12 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Ryan,
Thank you for the feedback! We're very happy Mike was able to help you with all your questions and get some cover in place.
Kind regards
The TOM team
I filled in the easy online form and…
I filled in the easy online form and within 10 minutes a policy advisor had phoned me. Mike Prosser explained everything that the policy and set up process would entail. He even phoned me back after I had to pause the call for 45 minutes. He was a real gentleman and sorted absolutely everything out for me. Cannot recommend highly enough, great service!
11 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi James,
Thank you for the 5 star review! From the 10 minute initial response to getting everything sorted despite the interruption, it sounds like Mike provided a truly efficient and caring service. We pride ourselves on being there when our customers need us!
Kind regards
The TOM team
Was a great conversation with Mike
Was a great conversation with Mike, who was very knowledgeable and showed a lot of patience throughout the call. Found it very easy to sort.
12 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Dan,
Thank you for the 5 star review! It’s great to hear that Mike provided such a high level of expertise today. We aim to take the stress out of sorting your cover, and it sounds like Mike’s calm and knowledgeable approach did exactly that. Cheers for choosing us!
Kind regards
The TOM team
Joseph was absolutely excellent and…
Joseph was absolutely excellent and friendly throughout the whole process, he's a credit to the company and made everything easy to understand. Thank you
11 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Jamie,
Thank you for the 5 star review! It’s brilliant to hear that Joseph provided such excellent service. We know that life insurance can feel like a lot to take in, so having a friendly guide to break it all down makes a world of difference.
Kind regards
The TOM team
I’ve been holding off getting life…
I’ve been holding off getting life insurance for a while and today I finally did it. A massive thank you to Suresh Teji for the help and support with getting it sorted. He made the process so easy and understandable. We even had a few little laughs and a couple jokes on the phone which made it even better. Now I’m all set up and don’t have to worry about if anything bad happens to me
11 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Ben,
A massive thank you for the 5 star review! We take great pride in making sure our customers feel supported and fully informed. We’re really happy that Suresh made everything so easy to understand. It’s great to know you’re all set up and have peace of mind.
Kind regards
The TOM team
Life insurance.
I have just taken life insurance out with them.
And I have to say it was quick and easy process everything was explained in detail about how the policy works and the cover i recieve and the price is the best I have been quoted. I never felt pressured into taking out a policy. All in all a pleasant experience.
Would highly recommend this company.
Thanks
Stephen Munley.
11 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Stephen,
Cheers, Stephen! It’s great to know that everything was explained in enough detail to give you confidence in your cover. We know that price can be a big factor, so we're delighted to have provided the best quote you've seen. Thank you for the high recommendation
Kind regards
The TOM team
Don't give them your contact number
Put my details in for a quote, and within an hour I have received 3 phone calls, one from an 0808 number, one from an 0117 number and one from a mobile. I wanted a quote online not pestering incessantly by a telesales team.
Now 5 calls in less than 24 hours
10 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Rob,
We're sorry to hear we did were unable to reach you at convenient time, We aim to be as proactive as possible following an enquiry, a persistence a lot of our customers have appreciated in the past. We do however understand this did not work for you on this occasion, and We certainly don't want to feel like we're overstepping.
We have sent an information request via Trustpilot so we can update your preferences
Kind regards
The TOM team
Very polite and very helpful
Very polite and very helpful. Would recommend Lewis to anyone.
10 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Jimmy,
Thank you so much for your feedback and the 5 star rating, this helps us a lot :)
Kind regards
The TOM team
Very good and handled very well over…
Very good and handled very well over the phone. thank you Suresh tedji and team.
9 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Kieren,
Thank you for your 5 star feedback, we really appreciate it :)
Kind regards
The TOM team
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