James at Polly has been brilliant with explaining the Life Insurance policy. He comes highly recommended as a friendly and trustworthy advisor. James has given us time to think over the details, resul... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just had a call with Emma Hayes. A courtesy call which i very much appreciated, no question was too much. Emma was fantastic spending her time explaining everything to me in an understandable way and... Toon meer
Bedrijf heeft geantwoord
Tom team member Umesh Parkar was so informative, helpful and clear when I came to update my life insurance and critical illness cover. He took me through each step and explained in excellent detail ea... Toon meer
Bedrijf heeft geantwoord
Turning 45 next week and thought I’d get something in place, dealt with James who was first class and made it straightforward, policies are honest and straightforward.
Bedrijfsgegevens
Geschreven door het bedrijf
Tom.co.uk helps dads find the right life insurance, for free. It’s quick and easy, and means your family is protected financially if anything happened to you.
Contactgegevens
Tom.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Verenigd Koninkrijk
- hello@tom.co.uk
- tom.co.uk
4,7
Uitstekend
4K reviews
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Spoke to Lewis Rroutley A++++++
Spoke to Lewis Rroutley, and honestly was a very easy straight forward experience, Lewis was great professional,polite, and really cared, honestly I can't praise him enough. I got what I need without having to jump through hoops and felt like Lewis was looking out for my needs the whole time.
3 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Alan,
We truly appreciate your high praise for Lewis! Providing a professional, polite, and caring service is at the heart of what we do. Thank you for choosing us to help secure your cover.
Kind regards
The TOM team
I spoke with Lewis Routley
I spoke with Lewis Routley. He was very helpful throughout the whole call. Made sure I understood everything and I felt he was trying to get me the best cover possible for my budget. Overall very impressed with the service from Lewis.
2 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Thomas,
It's wonderful to know that Lewis' dedication to finding the right policy left you feeling so impressed. We believe in making life insurance straightforward, and we’re glad Lewis hit the mark for you!
Kind regards
The TOM team
Tommy was very helpful
Tommy was very helpful, great guy to speak to. Very clear and understanding
2 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Kieran,
We really appreciate your feedback! It is great to know that Tommy made the process straightforward. Providing a service that is both clear and empathetic is what we aim for, and we’re glad he hit the mark for you today.
Kind regards
The TOM team
Just want to take a minute to give Tom…
Just want to take a minute to give Tom Way all the credit he deserves. Very thorough experience, made everything crystal clear whilst keeping me and my family in mind. An all round nice bloke! Thanks for making my experience as great as it was mate!
2 februari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Alex,
Thank you for your kind words for Tom. Ensuring everything is easy to understand while keeping your family's best interests in mind is one of our goals. It’s great to know you felt so well supported from start to finish.
Kind regards
The TOM team
Speak to Jon at Tom and get piece of mind!
Saw the ads for Tom Insurance on Instagram. They tailor make a dads insurance and it was definitely time for me to review mine after my existing policy with another company went up by an extra £11 a month. I figured a phone call can’t hurt to find out about it and I’m glad I did it. Jon talked me through everything and honestly he was easy to talk to, put me at ease and there was never any pressure to buy. The info I got back made me realise how out of date and inadequate my existing policy was. Not to mention expensive in comparison! I saved £33 a month by switching to Tom and now have a far better policy. If you’re a dad and thinking about insurance give Tom Insurance a ring and if you can, speak to Jon Hill, top fella and a fellow West Country boy, thanks Jon!
31 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Rick,
We truly appreciate your feedback! It is wonderful to know that our Instagram ad led you to such a positive experience with Jon. We take great pride in tailoring cover specifically for dads, and we’re glad Jon could show you how to get better protection for a lower cost. Thank you for the high recommendation!
Kind regards
The TOM team
Great customer experience
Every step was made very easy by my advisor, James (Walker), with my and my families best interests, in terms of the policy details, at the forefront. He was knowledgeable and called exactly when he said he would, even when I required a later call back, and clearly walked me through the quotes and next steps. Never did I feel pressured, or like this was just another sale. A great customer experience with Tom this far (& a very good value policy)! No hesitation in recommending Tom’s sister site Polly to my wife - helpfully handed by the same advisors.
27 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Richard,
We appreciate your kind words, It’s wonderful to hear that James treated you as a priority. Keeping your family's interests at the forefront is how we work. We’re very happy you found the policy to be such good value and that the experience was seamless from start to finish
Kind regards
The TOM team
Spoke with Lewis Routley who was easy…
Spoke with Lewis Routley who was easy to talk to, honest, friendly and very knowledgeable. Very happy to advise and guide whilst being genuinely interested in getting me the best policy in place. No sales approach - just good, honest advice and service. Would definitely recommend.
30 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
HI Edward,
Knowing that you felt well supported and happy with the advice you received from Lewis, this is fantastic feedback. Thank you for choosing TOM!
Kind regards
The TOM team
Relentless Phone calls
I signed up for a quote and the phone calls are endless.
I told them one day, I was busy, and 1 minute later another number called me aboit the insurance.
Im now 2 weeks in, with multiple numbers blocked...and I'm still getting calls.
Feel like the calling Police for harassment.
Please stop calling me.
30 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Sean,
Thank you for sharing your feedback. We're sorry to hear about the inconvenience regarding the calls you have received.
To help us identify your record, resolve this and investigate, please provide your details via the information request we have sent through the Trustpilot platform. Once received, we will ensure your details are removed from our contact lists immediately.
Kind regards
The TOM team
Spoke to Jonathan and his colleague…
Spoke to Jonathan and his colleague Jake who were absolutely fantastic went through every detail and never missed a thing out I would highly recommend using them and the company they work for.
30 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi There,
What brilliant feedback for Jonathan and Jake! We are delighted to hear that they provided such fantastic service. Thank you for choosing us to help protect your future and for sharing your lovely recommendation!
Kind regards
The TOM team
Fantastic service from Mick the…
Fantastic service from Mick the protection advisor and explained everything clear and full understanding of what I’m covered for.
30 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi there,
We're pleased to hear that Mike provided a thorough explanation of your coverage today. We appreciate you highlighting how clear the process was for you.
Kind regards
The TOM team
I spoke with Mike McCathy.
I spoke with Mike McCathy.
Very helpful and friendly.
It was a pleasure to speak with Mike.
He is professional and courteous.
29 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Jason,
Thank you so much for the 5 star review! We believe that professionalism and a friendly attitude are the foundation of great service, and we’re delighted he made such a positive impression while helping you.
Thank you for choosing us!
Kind regards
The TOM team
He was extremely helpful...
He was extremely helpful and made everything easy to understand. With such a big decision i wanted to make sure i had the correct policy and i am completely happy.
24 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Kafel,
Thank you for the 5 star review! We understand that choosing a life insurance policy is a big decision, so we are happy to hear that our team made everything easy to understand. Knowing that you are completely happy with your choice and feel confident in your cover is the best feedback we could receive!
Kind regards
The TOM team
Lewis the advisor second to none
Well what can I Say Lewis the advisor helped me with absolutely everything went over and made it so clear. He didn’t push the service on to me he actually listened and in the end I have taken the product and happy now my family will be well looked after if something was to happen
28 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Andy,
We truly appreciate your kind words! It’s great to hear that Lewis provided such a supportive and clear experience. Knowing that you are now happy and your family will be well looked after is exactly why we do what we do. We’re delighted that you felt well listened to throughout the process.
Kind regards
The TOM team
Lewis was very helpful listened to what…
Louis matthais was very helpful listened to what i needed and wanted and assisted perfectly 👌
27 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi David,
We truly appreciate your feedback! Lewis Routley always aims to provide a tailored service that matches each customer’s unique requirements. We’re delighted to hear he assisted you so well and made the process straightforward.
Kind regards
The TOM team
Jon Hill was exceptional and a credit to Tom
Jon Hill was exceptional, the lad took me through the questions professionally and seemed interested in the outcome!
I did say that the ‘interrogation’ seemed harsher than that of Ted Bundy but I understand is necessary, I took the policy and hope that my son and daughter will benefit on my demise.
I am in sales myself and understand that Jon receives a commission from this but I believe this I well deserved! After years of seeing the Tom ads I have finally bitten well done mate I’m not easy to sell to haha
27 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi James,
Thank you for the fantastic review! We love that a fellow sales professional recognised Jon hard work. Our goal is always to make sure the outcome is exactly right for your family, and we're glad Jon made that happen for you. Knowing your children are now protected is the best result, and we’re glad you finally joined the Polly family.
Kind regards
The TOM review
Antwoord van Tom.co.uk
Hi Michael,
Thank you for the 5 star review, it really helps us.
Kind regards
The TOM team
Outstanding service
Outstanding service i received from Lewis Routley today very professional and reassuring went through everything about my policy and put my mind at ease. Thank you Lewis
26 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Dean,
We truly appreciate your kind words! Knowing that you feel well-supported and confident in your cover is exactly what we strive for at Polly. Lewis Routley prides himself on being thorough and professional, so he’ll be delighted to hear he hit the mark for you.
Kind regard
The TOM team
Antwoord van Tom.co.uk
Hi Keano,
Thank you for your feedback, we appreciate you taking the time.
Kind regards
The TOM team
Umesh explained the policy brilliantly
Umesh explained the policy brilliantly,
Thank you so much for giving me peace of mind knowing my family will be financally stable.
26 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi John,
We truly appreciate your feedback. It’s a wonderful feeling to know your family’s future is stable, and we’re so glad Umesh was there to guide you through the process. Thank you for choosing us to help protect what matters most.
Kind regards
The TOM team
Great customer service from Lewis…
Great customer service from Lewis Routley. Made the process easy to navigate and to choose the best option of cover.
26 januari 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Sanjay,
Thank you for the 5 star review! We're so pleased that Lewis made the process of choosing your cover so easy to navigate. Our goal is to provide clear options so you can feel confident in your decision, and it’s wonderful to know Lewis helped you find the best fit.
Kind regards
The TOM team
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