Brilliant experience, I was dealing with their customer service team in replacing part of a perfect prep machine I was missing. I dealt with Harry and Antony, who went out of their way to help me. Bot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... Toon meer
Bedrijf heeft geantwoord
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... Toon meer
Bedrijf heeft geantwoord
Beverley and Honorine both have been so helpful in sorting out my concerns with a damaged item, super quick email reply’s and taking everything into account. Thank you for all your help
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Verenigd Koninkrijk
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Uitstekend
12K reviews
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I had an issue with the quick dry…
I had an issue with the quick dry sterilizer, it was extremely stressful as I just had a baby and needed a steriliser. I spoke to Debbie, Debbie was extremely understanding and made sure it was all sorted. She managed to resolve the situation and get me a full refund.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Hafiza,
Thank you for your feedback. We are truly sorry to hear of the issue with your QuickDry Steriliser, however, we are very happy to hear that our Parent Care Specialists Debbie was able to resolve this for you.
We will be sure to pass your feedback on to Debbie.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had few products from tome tippe
I had few products from tome tippe , like prep go bottle and formula prep machine and many more , my travel set was not working and I talk with susie , she helped with me to exchange that one . I like it , and real handy . Thanks suise .
18 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Rajwinder,
Thank you for your feedback.
We are delighted to hear that Susie was able to assist you with your query and send you out a replacement.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I got in touch with tommee tippee…
I got in touch with tommee tippee regarding my prepgo flask not working. This was brand new but leaks everytime I try to use it. Debbie was most helpful and as a goodwill gesture has sent me a new flask out. Really grateful thank you 😊
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Jade,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query and sent you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a problem with my partners pump and…
Had a problem with my partners pump and Debbie helped me out massively and was extremely nice and lovely
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Hayden,
Thank you so much for the lovely 5 stat trustpilot review about your recent experience with us.
We are so happy to hear that Debbie was able to help you with your partners Breast Pump.
Your comments were really lovely and we will make sure these are fedback to Debbie who will really appreciate it.
I appreciate you taking the time to do this.
Kindest Regards
Tommee Tippee
Faulty flask
Made a query about a faulty flask thwrmome and the staff were all extremely helpful and I now have a replacement flask on its way 10/10 customer service
20 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Katie,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to assist you with your query and send you out a replacement flask.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Customer service are excellent…
Customer service are excellent especially Florence. Ensured my query was answered.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Debra.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received excellent customer service from our parent care specialist Florence, and they were able to answer your query.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Live chat
I spoke to someone called Debbie via the live chat on the Tommee Tippee website and they were very very helpful and quickly dealt with my query!! I would definitely use this system again - I couldn't fault it - I wish more companies were this helpful!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Jack.
Thank you for taking the time to leave your feedback.
It is wonderful to hear how helpful our parent care specialist Debbie was in helping with your query and this was dealt with quickly.
We are so happy to hear you would use this system again.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Antwoord van Tommee Tippee UK
Hi Phillip,
Thank you for your feedback.
We are delighted to hear that Elliot was able to assist you with your query.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Order delay
All my worries about an order were promptly investigated wonderful customer service Beverley was an absolute Diamond 💎 and this issue was sorted within a couple of hours max couldn’t of asked for better support and reassurance from the woman Beverly I was greeted with on the other-side of the phone to help with my concerns and reassure me throughout the way overall experience was brilliant help provided was next to none with every bit of validation I needed 😊
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Tania,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear that Beverley was an absolute diamond and got this issue resolved for you as well as reassuring you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
I contacted tommee tippee to ask if…
I contacted tommee tippee to ask if they had a dummy for older children with autism as my 3 year old relies on her tommee tippee dummy, but chews through them. Unfortunatley they don't have anything like this at the moment (hopefully soon?) But the person I spoke to offered to send me out a pack for free to help with the cost, as I am constantly having to buy new dummies for her. Totally unexpected. Thank you so much!
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Hayley,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query and offered to send you out a pack of soothers for you to try.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I had a really good experience the ai…
I had a really good experience the ai chat got a agent for me immediately and I felt heard and we came to a resolution.Jo and Debbie helped me through the process.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Siobhan,
Thank you for your feedback.
We are delighted to hear that Jo and Debbie were able to assist you with your query and provide you with a resolution.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
I had a fantastic experience with…
I had a fantastic experience with Tommee Tippee’s support team! My interaction actually started after I left a query on Trustpilot, and I was so impressed when they reached out directly to help resolve my issue. It really shows their dedication and proactive consideration towards their customers.
A massive thank you to Debbie and Beverly, who were both exceptionally helpful throughout the process. Their genuine sincerity, kindness, and attentiveness made all the difference. It is rare to see customer service that goes above and beyond like this—Debbie and Beverly are a true credit to the brand!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Simi,
Thank you so much for the amazing 5 star trust pilot review about your recent experience.
We are so glad to hear that you recieved the help you need from both Debbie & Beverley.
Your comments about the fantastic experience and how dedicated both people you spoke to were and how rare this, we really try out best for our customers who should expect this on every service.
We will make sure that Debbie & Beverley is given the feedback which they will really appreciate.
Please contact again if you need anything else.
Warmest Regards.
Tommee Tippee.
Breast pump help
I went online searching for a new flange for my electric pump and couldn't find it online anywhere, I contacted customer service and got Elliot!! They were very helpful, with a sizing guide and quick responses! I was sorted in no time. Very happy with the outcome and service!! This is exactly what you want when you feel stressed and exhausted after a new baby.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Shauna,
Thank you for taking the time to leave this lovely review for us.
We are so happy to hear that Elliot was so helped and managed to help arrange some new horns for you.
We will make sure to pass your kind words along to Elliot.
Best wishes,
Tommee Tippee
I ordered the perfect prep bundle and…
I ordered the perfect prep bundle and didn't receive any shipping info. After 5 days I decided to reach out to their customer services team who told me that one of the items was out of stock so they had to re-order it with a different item. Great, but why did I have to reach out to you after 5 days? They re-order no issues. Another 3 days pass and I still haven't received any shipping info, so I reach out to customer services again. They informed me they only do standard shipping and I'll have to wait another 3-5 days. So it'll be 3 weeks after my order that I receive the products. I wouldn't be so annoyed if they'd be forthcoming but I've had to chase at every step, and considering it was their mistake you think they'd send straight away as an apology. The stock response of "we only do standard shipping" isn't good enough really, you can always do more to keep a customer happy especially when it's your mistake. So if you need something straight away, probably better getting it from elsewhere. and if you don't be prepared to have to chase up your order, and then wait some for it to be delivered.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Kieron,
Thank you for taking time to leave your feedback on your experience.
We're sorry to hear that your order has been delayed, we can certainly understand the frustration of having a delay in receiving your order.
As we have recently discontinued our old PrepGo Formula Feed Maker, which is included in a few of our bundles, this may be the cause orders being cancelled as our stock has depleted. Rest assured, as we have released our newest version of PrepGo and this will replace the previous model.
We will also be feeding this back to our team as how we can continue to improve our services for the future and offer a more efficient ordering process.
Please do not hesitate to reach out should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Excellent customer service
I love this brand, I grew up on it. I had issues with the anti colic vents and the customer service provided by Beverly was fantastic. Replacements as a good will gesture were organised. Excellent customer service, brilliant brand. Thanks again!
17 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Natasha,
Thank you for taking the time to eleave a review of your experience with Beverley.
We are so happy to hear she was able to help get you some new Bottles so you can continue to use and love these for even longer.
Best wishes,
Tommee Tippee
Fantastic customer service
Fantastic customer service. Bought some discontinued bottles from home bargains which weren’t suitable and Florence was so helpful and has sent me out some new updated straw bottles free of charge! Thank you
15 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Kerry,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear how helpful she was by ofering to send you some now bottles for your little one. We hope they love this different design!
Best wishes,
Tommee Tippee
I contacted the customer service on…
I contacted the customer service on Facebook to tell them how much we love the products with a 7 day old baby and how the bottles are fabulous and self sterilising! Jo on customer service was so lovely and even sent us 3 as a gift 😍
15 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Aimee,
Thank you for taking the time to leave a review of your experience with Jo.
We are so happy to hear that you love our products and Jo could further that experience for you by offering a few more. We hope little one will love these for a long time!
Best wishes,
Tommee Tippee.
I purchased a dummy and it was…
I purchased a dummy and it was misplaced during delivery by the delivery company, I contacted tommee tippee and tabla attended to me and placed another order for me without me having to pay for it. And she was so sweet with the way she attended to me.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Ukara,
Thank you for taking the time to leave your review.
We are always pleased to hear when our Parent-Care Specialists can help resolve and issue in an empathetic and attentive manner, providing the kind of service we strive for.
We will be sure to pass along your kind words to Tayla.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The machine is definitely not made for…
The machine is definitely not made for summer, for the hot weather. Temperature icon is always on, it’s so frustrating when you need to make a bottle 😠 every single time day or night. We have to use cold water from fridge but it doesn’t stay cool until next time so again we have to repeat the process all over again.
Maintaining is also not cheap, filters are expensive even though we use bottle water the filter expire not even after 2 months.
Sensors should be better.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Paula,
Thank you for taking the time to share your feedback on your experience of the Perfect Prep.
We designed this to be a quick and easy method for Parents and Carers to prepare their feeds for their little ones and include the temperature sensor as a safety feature to ensure their feeds are not too hot. Due to the nature of the machine if the climate is warmer than usual the machine can struggle to cool the water effectively after the initial hot shot. We understand this must be stressful especially when you are caring for a crying baby.
I have included our product support page for you below for your convenience.
https://www.tommeetippee.com/en-gb/pages/perfect-prep-product-support
We would love to support you further with this but unfortunately TrustPilot have not shared your email address with us for us to contact you. Please can we can that you reach out to us at Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
Needed replacements for my breast pump…
Needed replacements for my breast pump parts, easy to order (and was free too), super quick delivery.
12 januari 2026
Antwoord van Tommee Tippee UK
Hi Jessika,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists can get those parts out to you so you can get back to pumping.
Please do not hesitate to get back in touch should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
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