Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... Toon meer
Bedrijf heeft geantwoord
Excellent, had a problem / fault with our prep go flask, I messaged them on Facebook not thinking too much of it. I explained the fault. They asked for some more details / photos and information all w... Toon meer
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I had issues with bottles fading and the customer service team Anthony rectified the issue by sending replacement bottles. I am very happy with the products and so is baby. I also use breast pumps by... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Verenigd Koninkrijk
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Uitstekend
12K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jo helped me within minutes
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend this brand to all, already was doing so as I love the product but now seeing how quick they are to send out a new one knowing this one has broke makes me even more confident with putting others onto this brand.
1 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Demi,
Thank you so much for taking the time to leave such wonderful feedback!
We are so glad Jo was able to help solve this for you, we will be sure to pass this over to her.
Please do not hesitate to reach out to us again in future if we can ever help with anything.
Warmest Wishes,
Tommee Tippee
My daughter-in-law absolutely loved the…
My daughter-in-law absolutely loved the prep bundle and it was everything she wanted and more.
27 april 2026
Antwoord van Tommee Tippee UK
Hi Michelle,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that your daughter-in-law loved the bundle, and we hope she gets lots of use out of it.
We hope you continue to recommend us in future.
Best wishes,
Tommee Tippee
Our go to brand
We always purchase tommy tippee because the cups are always durable and spillproof, We’ve loved so many of their products, recently we switched from bottle to straw cups so we do we of course purchased Tommy Tippee, we loved them but the first one we disconnected the tubing from the weight at the bottom and the valve at the top, then found out that the tubing won’t go back in if we do this but we loved the cup so we bought two more and decided to find better ways to clean it, unfortunately though twice now it’s just disconnected on its own somehow and even if you put it back the tubing slides off and won’t stay there after the first time you disconnect, this is the only problem i’ve ever had with a tommy tippee product and after bringing it to their attention they were happy to rectify the situation and make sure that we were satisfied.
There are products that may not always be as effective as others but when a company goes above any beyond to make sure it’s fixed and that you’re happy and takes the feedback to find a solution in the future that makes a difference.
We will continue to use this brand and will continue to suggest them to others.
1 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Lisa,
Thank you so much for taking the time to leave this lovely review for us.
We always love to hear that you have been enjoying our products and hope you continue to advocate for us in future.
Please do not hesitate to reach out to us again in future if we can ever help with anything.
Best wishes,
Tommee Tippee
Great experience with Customer service
Great experience with Customer service
1 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Taniya,
Thank you for your feedback.
We are delighted to hear how happy you are with the service you received from us, and we greatly appreciate you taking the time to leave your feedback.
Best wishes,
Tommee Tippee
great support
Brilliant support from the teams to help with spare parts.
Lanre and Martin We’re kind and helpful with my request. Thank you
1 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Susie,
Thank you for taking the time to leave us a review.
We are always happy to always hear our Parent-Care Specialists were able to provide those spare parts for you.
We will pass your thanks to Lanre and Martin.
Warmest wishes,
Tommee Tippee.
Exceptional Customer Service…
I had the pleasure of talking to Beverly yesterday, she responded quickly and was very helpful, polite, arranging a replacement for Our Daughter’s Go-prep without any problem at all. Most understanding. Everything was sorted within a few Minutes which was impressive by far. The level of customer service was exceptional !. Again Thank you !
29 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Lynn,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help quickly resolve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to Beverly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Reached out to Tommee Tippee for help…
Reached out to Tommee Tippee for help and Andy kindly responded to my enquiry. He listened to my troubles and went above and beyond to make sure I felt heard as well as kindly helping to take some of the stress away that I am currently facing.
30 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear he made you feal heard and eased some stress by going above and beyond to assist with your query!
Best wishes,
Tommee Tippee
Tommee Tippee Insulated Active Spout Cup
I bought a set of two of the active spout cups in preparation for my little one to start nursery and honestly I wish I hadn’t.
It’s not all bad - the drinks do stay cold, but we have had so many leaks! Not only leaks but the seal on this bottle that prevents leaks has completely come away on one of the bottles.
Tommee Tippee has always been a well known and reputable brand but this product lets you down.
12 februari 2026
Antwoord van Tommee Tippee UK
Hi Pareiss,
Thank you for taking time to leave your feedback.
We're sorry to hear that your Active Spout cups have been experiencing leaks and that the seal has come away, we designed these cups to be a no leak, comfortable to carry solution for your little one so we can certainly understand your disappointment at having yours not live up to this promise.
One of our Parent-Care Specialists has reached out to you via email to see how we can best support you with this.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
I messaged today about my Tommee tippee…
I messaged today about my Tommee tippee flask lights not coming on and got a lovely adviser Martin who talked me through how to fix the problem thank you
29 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Ciara,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help fix and issue for you and leave you with such a great impression.
We will be sure to pass along your kind words to Martin.
Please do not hesitate to get in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Martin omg what a great asset to the…
Martin omg what a great asset to the Team, was so helpful and has made mine and my grandson who has autism day better, he only drinks out of Insulated sports bottle and the inserts of the silicone has broke which makes it leak, as I looked and couldn't find them Martin is sending me some which I cannot Thank him enough for going over and beyond , it really means so much. Such a incredible Service, Top Marks 👏
29 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Tracey.
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Martin was able to send you some of the bottles for your little one and make your days that much better.
We will make sure you pass your kind words along to Martin.
Best wishes,
Tommee Tippee
Had an issue with my Tommee tippee…
Had an issue with my Tommee tippee Groegg. Martin from customer services dealt with the issue quickly and professionally.
29 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Paul,
Thank you for taking the time to leave a review today.
We do apologise to hear you had an issue with your GroEgg however we are pleased to hear Martin was able to resolve this issue in a professional manner.
Best Wishes,
Tommee Tippee
My god baby loves her soothers
24 april 2026
Antwoord van Tommee Tippee UK
Hello Lisa,
Thank you so much for the lovely 5 start Trustpilot review.
We are so pleased that you are happy with your recent order you have received.
We are so happy that your little one loves the new soothers and I hope you continue to be a customer and enjoy our products.
Warmest of wishes
Tommee Tippee.
Chat message Good. Unhappy with service
I had a good experience on the chat.
But I am disappointed with the service. I placed my order on the the 19th April. I contacted Tommie Tippee today 29th . They will have to resend it. Iv been informed I'll have to wait 5 days if not more.
I can't use my prep machine because I need the part. This is frustrating.
29 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Jane,
Thank you so much for the 4 star review, all feedback is appreciated to help us improve our services.
I am sorry for the disappointment and frustration which we caused with your original order which did not arrive in the end.
We are very sorry that when you reached out that we had to send another order which would have delayed this further for you.
We can see you had reached out to one of our Parentcare Specialists, who has also refunded the postal charge as the order was not received.
Best Wishes.
Tommee Tippee.
0 star more accurate
Having bought numerous Tommee Tippee products I didn’t hesitate when recommended the blackout blind to purchase one for my two year olds bedroom. Adjustable with Velcro and suckers that just stick to the window. Only a few weeks back we had some lovely weather. Rare, but lovely for April. First night of trying the blind. Toddler slept lovely! Had an extra hour in bed! Brilliant! Until I opened the curtains, took down the blind and saw where the window was cracked from top to bottom from the inside of the house.
Had to have the whole glass replaced. £200 down. The window guy has heard of this exact thing happening with these blinds before and a quick google confirms it happens frequently. Please avoid. POOR customer service. Despite being categorically told nothing else could have caused it but the heat being trapped behind this blind, it’s not their responsibility.
1 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Andrea,
Thank you for taking the time to leave a review.
We’re sorry to hear about your experience and understand your concerns regarding the damage to your window. This is certainly not something we would expect when using the product correctly.
To ensure the unit is taken down correctly there is certain steps that are needed, otherwise it can result in damage. Please see below:
How do I remove a Portable Blackout Blind?
When it’s time to remove your blind, or if you are taking it down to go on holiday, remember:
1. Don’t grab the blind and pull. You risk serious damage to your window glass if you do this. Simply pull on the release tab of each individual suction cup to break the suction. This lets air in and the suction cup stops sucking without causing damage to the cup edge.
2. Please do not pull on the blind to remove it from your window. Not only do you risk damaging the blind and eyelets, but you could damage the window itself.
While we understand the concerns of this product if used correctly there would be no concerns for damage. So we do apologise to hear this has occurred for you.
Best Wishes,
Tommee Tippee
Antwoord van Tommee Tippee UK
Hello Jessica,
Thank you so much for the lovely Trust Pilot review about your recent order with us.
We are so pleased with the price that you paid for your order as well as how quickly the order has arrived.
We try our best to provide products which are premium at the great price, so you know you are getting something well worth using.
We are also very pleased to hear that the order was delivered quickly, why is really helpful when you need something.
Lets hope we hear from you again in the future, and thank you for being a customer.
Kind Regards.
Tommee Tippee.
Such great customer service
Such great customer service, quick responses and a solution found easily. Very pleased and grateful!
29 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Ellie,
Thank you for your feedback.
It is fantastic to hear how satisfied you are with the service you received and we greatly appreciate you taking the time to leave a review of your experience.
We are delighted that your issue was easily resolved, please do not hesitate to contact us should you ever need any assistance in future.
Best wishes,
Tommee Tippee
Tommee Tippee Sportee Cup
I came to the site looking for replacement parts and thought I was crap out of luck but it turns out this company is extremely sweet and is going to just send us a new cup 🥰! Also put a suggestion out there for the Tommee Tippee Sportee flip cups I took a silicone sleeve from a baby bottle that had handles and stretched it to fit over the cup because my son doesn't like the lid as it gets in his face and annoys him so his cup is hard to hold onto but with the handles sleeve it makes it easier for little hands to hold onto the cup and not drop it 🙂
29 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Nicole,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were able to offer you some new cups as we didn't have the parts you needed.
We really appreciate your suggestion about the handles and will pass this over to the team. Ideas like this go a long way!
Best wishes,
Tommee Tippee
Super friendly
Super friendly, fast responding . Great customer service from Morgan.
28 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Tiffany,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve an issue for you so quickly and leave you with such a great impression.
We will be sure to pass along your kind words to Morgan.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Faulty product and poor customer service
Purchased a super steam electric bottle steriliser. Within 2 months the product became faulty and needed descaling daily, despite my following the exact instructions and directions from the start on use of the machine and descaling it. I did not want to make my baby ill so I had to purchase an alternative branded steriliser. I complained to Tommee tippee and was simply told they would take the feedback on board. Now I am £59.99 out of pocket on a product that I had hoped would be useful in my parenting journey smoother. I wouldn't recommend purchasing the product or having faith in their customer service to help with any issues.
28 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Claire,
Thank you for taking the time to leave a review on your recent experience with us.
We are sorry to hear that this did not meet your expectations.
We do recommend descaling for our products that are in contact with water and the frequency in which this will need to be carried out is dependant on the water hardness and frequency of use.
More information can be found on this here Super-Steam Electric Steam Steriliser Product Support (https://www.tommeetippee.com/en-gb/product-support/support-super-steam-electric-steam-steriliser)
We completely understand that your child’s health is your priority and it is ours too. This is why we have a dedicated quality assurance team who work hard to ensure all of our products are safe and exceed our consumers expectations.
We can see that our Parent-Care specialists are currently in discussion with you regarding this and we hope we can turn this experience around for you.
Best wishes,
Tommee Tippee
Avoid the prep machine
We’ve got the Tommee Tippee prep machine. And it’s constantly broke. Just stops midway through a bottle. Worst of all the customer service on trying to find a solution is even worse. Try this, try that, blah blah blah. I’m no engineer, but it doesn’t take one to work out that it’s broke. No replacement, nothing. Swerve it.
28 april 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Nick,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience with the PerfectPrep and the frustration this has caused, especially when preparing feeds. This isn’t the experience we want for our customers, and we are also sorry to hear you feel unsupported by the Parent-Care Team.
We would like to put this right and take another look into this for you. As we have not been supplied with your details, please could you reach out to us directly so we can review your situation and discuss the next steps.
https://www.tommeetippee.com/en-gb/contact-us
Best Wishes,
Tommee Tippee
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