tomstrunks.com Reviews 279

Wanted to exchange an item. Spoke to Zara, who responded quickly and was lovely. She told me exactly what I needed to do, and I received my parcel in just a few days xx

Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was being prepared and would be out for delivery the next day. Received another email shortly after confirming the item had been sent out for shipping. A very rare and welcome example of flawless customer service even without speaking to anyone directly over the phone. Thank you.

Ollie was most helpful. My query was answered and a solution agreed within one email. Many thanks Ollie

Excellent customer services!

I contacted the email customer service address and received a speedy response. I received the assistance I needed quickly with such friendly, helpful correspondence. Thanks Ollie!
Tom’s trunks is such a great company, a refreshing approach all round, I love seeing them at shows and events!

I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair was sent immediately. The second pair arrived within days. The trousers I ordered were exactly as described and I am impressed with the quality of the product. We are definitely now a Tom's Trunk family and will be ordering from them again. :)

Ollie from Customer Service got back to me within under 2 minutes after emailing, amazing customer service

Great customer services.

I went to the Tom’s Trunks store while they were doing the pop-up near Pimlico. I was unable to grab a beach bag while there as they were out of stock with my purchase. Fortunately, Zara was super helpful and helped me out. Thank you to Zara, Tom and the team. I love the products and probably have more than I need :)

Excellent customer service from Zara, thank you.

The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived back, despite this frustration the team were so helpful and kind that the delay in getting the item back didn't really matter anymore! Especially as the weather hasn't yet been nice enough to wear it, looking forward to summer.

Wow this company never lets me down with their customer service. I sent an email yesterday at 17:33 and got an answer at 17:36, I then replied at 20:22 thanking Ollie and he replied at 21:12!!!!! Can’t wait for the trousers to be back in stock for my son!!!

Absolutely wonderful, I made a mistake when purchasing my order (I accidentally ordered the wrong size) and the wonderful customer ‘happiness team’ member (so cute btw) Ollie helped me get a full refund and I replaced my order with the correct size. They were very quick to respond and incredibly friendly! Thankyou!

Everything is perfect

Absolutely love Toms Trunks. I had to return a pair of shorts because I got the sizing wrong and Zara from the Customer Happiness team helped me out. I didn’t have the order number as I went to the pop up shop but they were able to help me find it through me email which was huge help. They were so kind and helpful throughout the whole process and was fast to reply. This experience has made me an even bigger fan of Tom’s trunks!

Zara was very helpful and quick response to an error i made with sizing, thank you! :)

Had a great time visiting the pop-up on Good Friday. The whole team were lovely and I am very happy with the clothes I bought. I was given the wrong size of shirt but got in touch with the team via email, and Zara was very helpful and friendly in dealing with it. I ended up fortunately going back to the store and exchanging in person but the whole process was great.

Had a few issues with my trousers but I emailed the team at toms trunks and they got back to me very quickly and were extremely helpful! Love my pair and would recommend to everyone! Thank you so much toms trunks for your excellent costumer service and general helpfulness.

They are very nice and comfy and practical, you can wear them on any occasion very very useful love these! recommend.

This was my first time ordering from Toms Trunks and getting my first pair!, and I’m honestly over the moon with them! The quality is amazing, they fit perfectly, and you can really tell a lot of care has gone into the product.
I also had a small issue with my return (completely my mistake), but the customer service was incredible. A special thank you to Zara, who was so quick to help and made the whole process really easy and stress-free.
Overall, such a great first experience, I’ll definitely be ordering again and would highly recommend!

great customer service and helped a lot