Made two orders recently. Both excellent service. Poppy emailed me about the first order beging delayed which was no problem. And with my second order unfortunately the pram I ordered was dama... Toon meer
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Much longer lead times than advertised. Very annoying and misleading. Shouldhave gone with another site. Update We are nearly on week 6 and no sign of double buggy!
Bedrijf heeft geantwoord
Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Toon meer
Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
Contactgegevens
61-63 Boucher Crescent, BT12 6HU, Belfast, Verenigd Koninkrijk
- +44 (0)28 90682118
- websiteuk@tonykealys.com
- tonykealys.co.uk
3,8
Goed
3K reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I ordered a car seat from tony kealys
I ordered a car seat from tony kealys. This particular seat I have had from them on a previous order no problem.
But on this occasion I ordered the seat said to be 5-10 working days for delivery. I waited over 2 weeks before calling as I'm aware delivery has been a problem with Corona virus. When I called I got told it wasnt in stock and they were waiting for them to come in soon and I should have had a call to tell me this which I hadn't been contacted. Then 2 days later I received a email to say the order had been cancelled. No phone call or explanation given. Very poor customer service.
22 augustus 2021
Great customer service and excellent value for money
Received my order which was cheaper than all the competitors pretty much straight away. I emailed customer service and advised them it was a gift and that I needed it for a certain time and they dispatched immediately and I receive my order one or two days later. Overall very happy with the customer service and speed at which it arrived.
21 augustus 2021
Great value
Great service and excellent value of money, compared to other retailers. Ordered a car seat and was delivered within a week.
19 augustus 2021
Great service
Great service! I got exactly what I needed and it was all packed and clean when o received it.
19 augustus 2021
Ordered a stokke high chair a week ago
I ordered stokke high chair one week ago. Money went through, order was confirmed. I haven't heard from TK since. I tried today calling the telephone on the website and no one picked up, I left a message.
Any update from Tony Kealys would be greatly appreciated.
Update: order arrived on 21 August (ordered 12 August) and we're very happy with the product. Perhaps an update on when the goods had been shipped or sent the tracking number would have helped.
19 augustus 2021
Antwoord van Tony Kealys
Hi there,
Thank you for ordering with Tony Kealys. Your order is in queue to be dispatch, we apologize for the slight delay as some of the items in your order had to be transferred from another branch. Once dispatched, we will notify you via email with your tracking number.
Kindest Regards
Customer Service
Competitive Company
Very competitive company will definately use again, also were very quick to answer my query regarding delivery. Excellent service.
18 augustus 2021
Great price,communication and delivery.
Great price,communication and delivery.
Easy to order and deal with.
17 augustus 2021
Still waiting for order?!?
15 augustus 2021
Antwoord van Tony Kealys
Hi Jessica,
The items you ordered are in transit from another branch, once it arrives in our uk branch, it will be relabelled and dispatched. You will be notified of the dispatch via email with your tracking number. Please note that delivery to the uk can take up to 5-10 working days.
Kind Regards
Customer Service
I am still waiting for parcel
14 augustus 2021
Antwoord van Tony Kealys
Hi Kerry,
From looking at your tracker, your order was dispatched on the 12th august, you should have received your tracker via email. I have sent a query onto our courier for an update on your parcels whereabouts. Please note that delivery can take up to 5 - 10 working days.
Kindest Regards
Customer Service
Parcel arrived in great time I was…
Parcel arrived in great time I was pleased with the purchase and service :)
12 augustus 2021
Never received item
Never received item as emailed to say out of stock 10 days after I ordered it
10 augustus 2021
Antwoord van Tony Kealys
Hi Debbie,
Thank you for contacting our store.
We are glad to hear this is now resolved for you.
Apologies again for any inconvenience caused.
You will receive a further shipping email on day of dispatch containing your tracking information.
Warmest regards
Customer Service
Fantastic service and quick delivery
Fantastic service and quick delivery. Would definitely shop there again.
9 augustus 2021
Excellent customer service.
Excellent customer service.
Definitely recommend. Great offers and quick delivery.
6 augustus 2021
Refund
I received a bouncer it was too upwards. So I contacted tony Kealey and they said I could return it and I will receive a full refund. I had the item posted back and i paid £20 Royal Mail. It’s nearly been a month and I have still not received a refund. I’ve emailed them many times and received no email back.
6 augustus 2021
Review zonder uitnodiging
Antwoord van Tony Kealys
Hi Sunaina,
On looking into this, we received your return on 23rd July.
It appears one segment of the refund was not completed.
My sincere apologies for this error.
I have now finalised the return and a refund has now been processed.
Please allow 3-5 working days for the monies to return to your account.
Again, my sincere apologies for this error and hope not too much upset was caused.
Warm regards
Customer service.
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