Tony Kealys Reviews 

2.551
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I rang up to see if they had a seat in stock and someone (an actual human) helped me at the other end, she was really helpful advised it was in stock they could despatch the next day for next day de... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

We ordered a pram on Saturday, website claimed "1-3 days delivery", and that they'd email upon dispatch. By Wednesday morning, technically the third business day, I had heard nothing. I emai... Toon meer

Beoordeeld met 1 van de 5 sterren

Can someone get in contact with me in regard to my order please?! Purchased a Joie spin car seat on 01/12/2021 but yet to receive it! There is no tracking info from 03/12/2021 and my emails and voi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Toon meer

Bedrijfsgegevens

  1. Babywinkel

Informatie afkomstig van verschillende externe bronnen

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,9

Alle reviews

(2.551)

9 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great experience

Was a little sceptical ordering our Trip Trapp high chair from Ireland with free delivery to England but it was the best price I could find online so gave it a go. I needn't have worried, it arrived in a matter of days after ordering. Well packaged, everything as it should be, I couldn't be more satisfied with my experience.

12 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Stokke Tripp Trapp

Bought Stokke high chair Tripp Trapp last week. Fast and intime delivery, no scratches, no missing equipments, not used product. Was worried but now I’m lucky.

21 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid to buy products from them

I would advise against purchasing any products from them. It's better to buy directly from the product manufacturer or use platforms like Amazon. I had a really bad experience when I ordered an expensive Elvie Breast Pump. The product was faulty, and when I requested a replacement, they advised me to deal directly with Elvie. They mentioned that they would process my refund only if I received confirmation from Elvie. Despite emailing Elvie daily, I haven't received a proper reply. Tony's customer support only checks for updates every 4 or 5 days, and my concern is that when we buy a product from Tony, we shouldn't have to deal directly with the product vendor – that should be their responsibility. I don't recommend their products.

30 augustus 2023
Review zonder uitnodiging
Logo Tony Kealys

Antwoord van Tony Kealys

Hi Ruchi,

I would like to express our appreciation for your feedback concerning the Elvie Stride Pump. Given the intimate nature of this product, Elvie prefers to engage directly with customers when addressing any issues they may encounter. Although this approach may pose some inconvenience, it is implemented with the intention of expediting the resolution process. This strategy is particularly relevant due to the sensitive nature of the product, obviating the need for customers to navigate the retailer when seeking assistance from Elvie.

Thank you for your understanding, and we remain at your service to address any further inquiries or concerns.

Warm regards
Customer service

Beoordeeld met 5 van de 5 sterren

Excellent customer servicr

From initial enquiry a few months ago to pram bundle delivery to York England , very helpful and informed staff over the phone .in this competitive world they offered the best price . I paid a deposit to secure this, which then came down slightly which they honoured. Prompt Regular email replies and updates and when I requested shipment it was delivered in less than 48 hours.
My son and wife are thrilled with it all .
Lovely to have such a positive experience with online shopping ! Louise L

6 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order, and delivery took no time at all considering the distance the parcel had to travel.

26 december 2022
Beoordeeld met 5 van de 5 sterren

Great service

Changed to 5 star review - everything delivered ahead of time. Thank you!

Original 1 star - Researched Stokke highchairs online and found Tony Kealys to have the best deal and one of the few sites that showed everything to be in stock with delivery estimated 1-3 days. I should have known there would be a catch. Once ordered I was informed it was out of stock, only once they had received my money. Not to mention this was the most expensive version of the chair and it did not inform me that other cheaper colours were in stock. If I’m lucky it will arrive two weeks after I ordered it at the earliest. I asked if it could be sent as soon as it’s received but was informed there were no other delivery options such as next day. So asked what compensation was available as I’m now having to source another highchair to use whilst I wait for the delivery and haven’t heard anything back since. Very disappointed.

10 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best offer on the market

I never knew how expensive baby chairs are, guess this one will be passed on as inheritance. After many days of searching the Internet and my soul for the inner Scrooge I realised the tonykealys.co.uk offer was the best one on the market and I went with this. I received it a bit later than expected as it was during Christmas and I felt like MacGyver assembling it, but here we are with the most expensive piece of furniture. 100% worth it and the seller was great with updates and very prompt in replying when I had questions.

4 januari 2023
Beoordeeld met 5 van de 5 sterren

A happy customer

Ordered online with the lowest price I can find on internet. The item was delivered in few days in perfect condition.

26 november 2022
Beoordeeld met 5 van de 5 sterren

Great service

Reliable, great value service and high chair delivered very quickly. This is our 2nd baby and we were happy to return to Tony Kealys to get what we needed after having such a good experience previously. We'll continue using them for baby items as we need them.

21 november 2022

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