Tony Kealys Reviews 

2.553
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Made two orders recently. Both excellent service. Poppy emailed me about the first order beging delayed which was no problem. And with my second order unfortunately the pram I ordered was dama... Toon meer

Beoordeeld met 1 van de 5 sterren

Much longer lead times than advertised. Very annoying and misleading. Shouldhave gone with another site. Update We are nearly on week 6 and no sign of double buggy!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Toon meer

Beoordeeld met 5 van de 5 sterren

Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... Toon meer

Bedrijfsgegevens

  1. Babywinkel

Informatie afkomstig van verschillende externe bronnen

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,8

Alle reviews

(2.553)

11 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic store

I love purchasing from Tony Kealys. We have bought our pram from here and would highly recommend this store. The quality of the products is fantastic and there’s so much choice of products. But the best thing about this store has to be the staff. They always go above and beyond for their customers. They are delightful to deal with, so friendly and they have great knowledge on all the products.

10 oktober 2021
Beoordeeld met 1 van de 5 sterren

Now Out Of Stock

Now Out Of Stock! - We ordered a baby stand which showed as in stock, with no due date message. 7 days later informed that it is out of stock, for unto 4 weeks! Still showing as in stock, and the price has been raised by £40. Very deceptive! Beware!

6 oktober 2021
Beoordeeld met 5 van de 5 sterren

Great service

I bought this for my granddaughter. I made a mistake on my order and rang customer service. The operator was very helpful and resolved my problem. The price of the high chair was very competitive and delivery was prompt. I wouldn’t hesitate to recommend Tony Kealys.

30 september 2021
Beoordeeld met 1 van de 5 sterren

Purchased a car seat online

Purchased a car seat online, wasn't aware it wasn't in stock, they sent an email saying it would be dispatched mid-Sept but haven't heard anything. Tried to contact them and no reply, only contact has been the email to ask for a review!

28 september 2021
Logo Tony Kealys

Antwoord van Tony Kealys

Hi Kerri,

I have checked and your order is a pre-order item.
This would have been advertised underneath the add to cart button before purchase.

It would have read, "Stock due Mid September".


This item has now arrived in stock and your order is preparing for dispatch.

You can expect delivery in the next 3-5 working days.

We received your email query at 9.55am this morning and a reply was sent at 10.12am.

I hope this information helps.

Warmest regards
Customer Service.

Beoordeeld met 1 van de 5 sterren

I ordered a gift voucher and was very…

I ordered a gift voucher and was very disappointed that it took 10 days to arrive this is far to long if you would use Royal Mail I would have got it in 2 our 3 days won’t be ordering again

27 september 2021
Logo Tony Kealys

Antwoord van Tony Kealys

Hi Louise,

Our sincere apologies delivery took so long.
On looking at the tracking, it appears your order was misdirected by the carrier and had to be rerouted. Whilst rare, this can happen due to human error and was unfortunately outside our control.

Again, our sincere apologies for any inconvenience caused.

Warmest regards
Customer Service

Beoordeeld met 5 van de 5 sterren

Fast and efficient delivery of goods I…

Fast and efficient delivery of goods I ordered. I was even phoned to say my towels I bought would be inside the box rather than be separately packaged. Very friendly and pleasant. I would definitely order from this store again.

23 september 2021
Beoordeeld met 1 van de 5 sterren

I was sent a used product!

I ordered a bedside crib, firstly i was told of the wrong delivery time frame when i enquired as was getting close to due date and wanted everything sorted, when my bedside crib finally arrived, we opened it to find snags in the mesh and mattress and SICK stains on the fabric, the item had clearly been used and returned, when i raised the issue, although they apologised, the service I received was horrendous! They kept denying it had been a returned product even after me sending photos as proof of how the product. I was told i could be sent a replacement which would take a further 10 working days, to which i declined and get a refund, i had to settle for a different bedside crib which was not my first choice! I spent a long time researching them and deciding on the one we wanted for our baby. It was very frustrating and i just felt like this company did not care about the stress and inconvenience it caused!

20 september 2021
Logo Tony Kealys

Antwoord van Tony Kealys

Hi Natalie,

Delivery within Ireland is 3-5 working days and delivery to the UK is 5-10 working days. Apologies this was not clarified when you queried delivery time frames.

We have now received the item back in store and upon close inspection we can confirm the staining is not vomit. However, we have determined that this item is not up to standard and would have slipped past quality control at manufacturing point. We would not have noticed this as we do not open goods before shipping and unfortunately is beyond our control.

We would like to offer you our sincerest apologies for the experience you had with this purchase and we will be following up internally with supplier as this is not the service we strive to provide.

Again, we are truly sorry this error occurred and hope not too much upset was caused.

Warmest regards
Customer Service

Beoordeeld met 1 van de 5 sterren

Purely because I paid for an item

Purely because I paid for an item, and then find out it’s out of stock it needs to be preordered which took two weeks and then get an email saying there’s Delays, just next time don’t put the item is available if it’s not it’s misleading,

19 september 2021
Logo Tony Kealys

Antwoord van Tony Kealys

Hi there,

I have checked and your order was a pre-order item.
Pre-order items will have delivery time frames underneath the add to cart button before purchase.

Apologies if this was not clear upon ordering and hope not too much inconvenience was caused.

Warmest regards
Customer Service.


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