Toolmonster Reviews 

Toolmonster prices are very competitive, however their shipping costs are crazy. If you want free shipping you'll have to spend £100.00. I don't know about anyone else, but normally I'm looking to buy one or two items at a time and rarely do a couple of hand tools add up to more than £100.00, not even Knipex tools! The daft thing is, is if you leave items in your basket without checking out, they offer you a 5% discount, by that time you've probably made your purchase elsewhere. My advice is to place your order with Prime Tools, they have a very generous £20.00 limit for free shipping. They also have 10.5K reviews with a 4.8 score.

I bought steel blue boots that leaked, probably at the green part underneath. They asked me to send pictures, which I did. They responded with there is no hole. How tick is that customer service person. If there was a hole I'd know I stepped on something and that where the leak was coming from.
Aggressive with there response. Don't buy from these tick idiots, they'd get a red card on site.

Do not buy from this shop, I forked out £120 on a pair of blus steel work boots (comfort guaranteed it says) the boots didnt even fit me, not fault to blue steel.
I ask to return them. To then have to pay for my return which was ok.
After 6 days have passed ive heard nothing. I contacted the company (toolmonster) to see why I havnt received my refund. To only be told that they were inspected and had been worn outside. Which is lies, if the boots where to small for me how did i wear them outside?
So now ive a pair of really expensive work boots that I can't use.
Absolutely ridiculous company

Ignorant/Useless Customer service
Last year it took 3 months of arguments and back and forth emails to get a replacement pair of boots after they fell apart after a few weeks.
This year I purchased steel blue boots to which I developed a severe allergic reaction which led me to be out of work for several weeks. I enquired several times to get information from the customer service team about the boots and didn’t even get a reply. Like cmon!!

Extremely Poor Customer Service – Faulty Boots Ignored

I purchased a pair of Steel Blue boots from Tool Monster, which developed a serious fault with the zips after only a short period of normal use. The rest of the boots are in excellent condition, but the zips became unusable — with teeth breaking off and the boots becoming difficult to remove.

I contacted Tool Monster multiple times with full details, including an independent assessment and a very reasonable £40 repair quote from a professional cobbler. Despite my efforts to resolve the issue amicably, I received no response at all.

This level of customer service is unacceptable, especially when dealing with workwear that should meet basic quality and durability standards. I expected better from a professional supplier. I’ve now been left to escalate the matter through consumer rights channels due to Tool Monster's complete lack of engagement.

Buy with caution — and be aware that if something goes wrong, you may be completely ignored.

Marvellous company, they actually have in stock all the new release tools & super quick delivery. Have used before & will continue to do so. Well done 👍