Rather frustrating experience with tools house due to their dispatch time. Delivery was booked but item kept without dispatch for days. I had to chase them to get it dispatched. Then once dispatche... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Purchased an item, money taken then received an email saying that the product is not in stock and that a refund will be issued. No refund, chased up and told it should take between 24 and 48 hours.... Toon meer
WOW! Got in touch with this company yesterday morning for some product advice, got a speedy response and the guy (Lio) did a price match for me which I really appreciated. I placed the order Saturda... Toon meer
I bought a some plumbing tools from Toolhouse to help me in my own house. Their communication was amazing throughout and the whole process was effortless! There was a small mistake, what was sorted th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We guarantee the cheaper price of hand tools, power tools, painting and decorating, Workshops equipment, DIY and Gardening
Contactgegevens
39 longshot lane, RG121RL, Bracknell, Verenigd Koninkrijk
- 07759432286
- Sales@toolshouse.co.uk
- toolshouse.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wrong item sent. No customer service.
Bought Corefix screws as price good.
Wrong size sent.
No response to my several attempts to contact company.
You're still welcome to make good Toolshouse.
Order #17417

Antwoord van Toolshouse
Excellent service
Great pricing, delivery and packaging. 5*
The power tools I ordered were very reasonably priced, delivered on time and well packed. I will come back to Toolshouse for any future power tool purchases.
brush cutter was fatly after 2 month of…
brush cutter was fatly after 2 month of use unable to contact anyone in relation to repair and left e-mail messages . No response. Have been chasing them for one month still no joy. The operators appear to be allusive

Antwoord van Toolshouse
Trusted and fast delivery
Bought some from them a few months ago, item came quick, well packaged and as described on the website.
Ordered items through Amazon
Ordered items through Amazon
Good product, sds drill bits, great price
Delivered on time
Could not ask for more, will shop again
Avoid
Ordered a product - said Evri waiting on product but after 2 weeks never updated. Chased on webchat and never got a response. Called a told would get a call back - 5mins later an email to say refund started. No courtesy call to update me on situation or explain why my order wasn’t being processed
I looked through a selection of tools…
I looked through a selection of tools you had on offer and didn't find anything cheaper than other tool sellers or eBay. So, sorry but in my opinion your nothing special.
Great service full informed on the…
Great service full informed on the delivery of my item - delivered with care
Thank you
Arrived quickly just what I needed
Thank you for quick service!
Very much appreciated the quick response! All received on time.
Cheapest price and delivery at time.😀
Good quality and fast delivery
Good quality and fast delivery. I had no issues with then and will use them again.
Scammers!
They sent me the wrong item, I had to message them multiple times to get a response back when they’d sent me something much cheaper than I’d paid for. Finally, I got a reply which was “we are all human and make mistakes” no apology!
Then instead of getting the toolbag I wanted, they just automatically sent me a refund. At this point I didn’t question it and took my business elsewhere.
However, I have asked numerous times for the £15 postage fee I paid to return the item and NEVER received it from them.
AVOID AT ALL COSTS!!!

Antwoord van Toolshouse
I ordered wire stripper (CK) which I…
I ordered wire stripper (CK) which I needed it to do my practice in the college....I waited around two weeks then I emailed Toolhouse.. I been told my item is on the way back to me, but that wasn't the case! Eventually I've an email saying that they will refund me!! Not happy at all!!!

Antwoord van Toolshouse
Having ordered from this company, try getting anywhere with their customer service. Totally unimpressed. Will never use again
Having ordered from this company, I kept waiting for the delivery. Kept going onto the tracking link provided. After a week, it still said waiting for the courier to pick up. Unbenown to me, the courier had put it in the bottom of the green bin and put the tray back over the top. No note through door. It got thrown away. Toolshouse now not responding to my e mails. I'm finding it discurteous and unprofessional. I had spoken on the phone and they simply said the e mail link does work. I assured the lady it didn't. Said she would contact the couriers. Still no word back. Last 3 e mails unanswered.

Antwoord van Toolshouse
yep good quck service items are good so…
yep good quck service items are good so i am happy thanks loads MIKE
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







