toprent.lt Reviews 66

I rented loads of times from the company and never ever had any major issues. Once I had a broken windfield wiper and was offered to swap the car in the middle of my holidays, so we agreed that I fix it locally and carry on and will get a discount for it. Proper service, no issues whatsoever. Cars are clean, new and reliable and the staff in Kauna or Vilnius excellent as usual. Well done TOPRENT and keep this excellence for years to come. Thank you

The service provided was exceptional throughout the entire process. The booking procedure was efficient, the staff demonstrated professionalism and amiability, and the vehicles were impeccably maintained and modern. We highly endorse this organization for a seamless car rental experience. Please note that an out-of-hours collection fee of €25 applies.

Good reviews just from company workers and all bad reviews from customers

Absolute scam company. Rented for 120 eur. Inc insurance. They want 411!!!! Eur EXTRA bc i have debit card. Yes i know its my fault for not seeing credit card but 411?? Seriously? Stay away. Will never support this awful company ever

I would like to add an update to my previous review.

After I shared my experience here, the company replied publicly, stating that they were looking into the situation and that they would contact me by email. However, I never received any email or further response.

Several days have now passed, and during this time it would absolutely have been possible to review the case and provide at least some kind of feedback. Unfortunately, nothing has happened.

This only confirms my original experience: the company may communicate nicely when everything goes smoothly, but when a real problem occurs, their promises are not followed through.

Based on this, I cannot consider this company reliable in situations where customers actually need support or fair problem resolution.

This was our second time renting a car, and unfortunately it was a very bad experience compared to the first one.

We booked the car thinking everything was fine, but when we arrived the TopRent office was closed. We tried calling the 24/7 phone number and were told to go to another rental office and wait.
We were told the car was in Parking P1, but we couldn’t find it. We went back to the lady who gave us the keys, and she just repeated that the car “should be there.” After waiting another 30 minutes and checking again with no success, she finally called someone to double-check. Outside was freezing.

Only then did we find out the car was actually a 10–15 minute walk away from the airport.

The whole situation was very disappointing, poorly handled, and felt disrespectful. Not what you expect from a car rental service.

Avoid this company.
They gave me a car that was dirty and with a fuel tank that was not full, about 8l missing in a 55l tank. I documented everything with timestamped photos and videos: pictures of the tachometer before driving and again after only 4 km, together with the fuel gauge. After those 4 km, almost an entire fuel bar was already gone. On return I told them about this and the lady asked me to submit my evidence via email. I did so.
First their own employee first Aidas Jurkutaitis acknowledged the mistake and apologized, and offered some discount on the next rental. But I objected that I wanted money returned as I do not live in the Baltics. When that happened, however, the company changed its position and started hiding behind anonymous generic emails (despite me messaging specifially their leadership such as Vilmantar Toleikis, Nerijus.Liutkus and others). They now claimed their “internal records” showed the tank was full at the handover – something no can objectively verify. Then they added that the model I rented supposedly has a “non-linear” fuel gauge - without any technical documentation or forewarning when I rented it. Despite pictures, videos with timestamps etc. they refused to refund even €11. If they refuse to pay in such a simple, well-documented case, imagine what happens in a real dispute.
Avoid this company.

Btw. at the check in two customers were ahead of me and I had to wait 1 hour before getting the car. Very "efficient". Their contracts are also full of bizarre conditions and hidden liabilities:
you can be made responsible for cleaning (i.e. you need to return the car clean, no normal rental company does that, charged for arbitrary issues,and subjected to vague rules that always work in their favor. AS i say, avoid them.

5 stars. Rented 3 times from Toprent ( linked to Admita ) during the last 3 months at Vilnius airport. Always very fast and efficient service (particularly impressed by their rep Diana) . Twice I got an upgrade, without even asking for it. Autumns are rainy and cars get dirty very easily in Lithuania : so the renting reps of the company were very understanding and said: just return your car with clean interior, don’t worry too much about the exterior. Very fast return. Extra free bonus: on driving out of the TopRent car park, you have to pass through 4K HD multicamera spot: so that hundreds of Hi Resolution photos are taken of the car , detecting all the existing defects . That gives your a total peace of mind. Will continue renting from them for my frequent visits to Lithuania.

Sveiki, iki siol daug metu esu buvusi Toprent kliente. Viskas buvo labai saunu, jokiu problemu nebuvo iki kol kiek suprantu Toprent netapo kitos imones dalimi. Geguzes menesi issinuomavau masina Kaune, su servisu ir masina viskas buvo gerai . Su Kauno padaliniu jokiu nusiskundimu neturiu. Padariau Kauno senamiestyje administracini nusizengima, ten negalima dabar ivaziuoti reikia susimoketi, ivaziavus tai pastebejau ir isvaziavau. Gavau is Kauno savivaldybes dokumenta kur yra nurodyta kaip ir kur ir kokia suma sumoketi. Tai buvo 10 Euru bauda. Ta pacia diena sumokejau tiesiogiai i savivaldybes saskaita. Kadangi parasiau Savivaldybes atsakingai darbuotojai gavau patvirtinima kad suma sumokejau ir viskas yra gerai.
Deje praejus 2 dienom gavau emaila is Toprent kuriame paaiskinama kad uz ta pati adm nusizengima turiu sumoketi 50 € ir klaidinančiai pateikiamas kaip KET bauda. Prideda saskaita ir paaiskinamasis emeilas kuriame nurodoma kad jie jau uz mane bauda sumokejo. Kad nematyciau kokia ta bauda buvo nera pirmu 2 dokumento lapu ir jau atsiustame dokumente nesimato kokia gi ta baudos suma buvo (Originala is Savivaldybes turiu taigi galiu matyti). Toprent atsiusta saskaita 50 € ir pranesta kad uz mane bauda jau sumoketa. Taigi as pati sumokejau adm bauda 10 € savivaldybiai, ir sprendziant is emailo turinio Toprent taip pat bet pateikema kaip 50€. Pokalbis buvo su Vilniaus padaliniu, nes Kaunas neatsiliepe, mergina aiskina kad 50€ tai Toprent adm mokesti kadangi jiems reikejo pateikti duomenis. Skambucio metu mergina, stengesi neigti kad bauda sumoketa nors ju paciu laiske tai aiskiai parasyta. Cituoju "Pasirašydami sutartį sutikote, kad bet kokios baudos ir administraciniai mokesčiai gali būti nuskaičiuoti nuo sutartyje nurodytos mokėjimo kortelės. Suma jau nuskaičiuota nuo Jūsų pateiktos kortelės." Mergina tik aiskina kad 50€ Toprent adm mokestis jiems nes jiems reikia zmogu laikyti kuris tvarko dokumentus, nes bendrai zmones daro daug nusizengimu. Mano tai pirmas nusizengimas. Mergina taip pat aiskina kad neturiu nusizengti. Pokalbis buvo karstas nes zmogus yra neismanantis nesupranta fakto kad juridiniai dokumentai nera pateikiami dalinai rodoma tik dalis valstybinio dokumento, ir kad laiskus taip pat reikia moketi rasyti skirtumas yra tarp "baudos" ir "administracinio imones tai yra Toprent mokescio". Taip pat kuomet isreiskiau savo nuomone kad kuomet imone perejo ir tapo kitos imones dalis atsirado labai daug jaunu zmoniu su kuriais prasidejo problemos. Mergina staiga "jus diskriminuojate jaunus zmones! Jus turite kazka pries mus! " zodziu visiskas serviso kritimas Toprent. Nera issilavinusiu suprantanciu esme zmoniu. Mergina tik automatiskai kartoja kad tai administracinis ju paciu mokestis kuris yra nurodytas sutartyje . O i tai kad emaile sakoma bauda ir saskaitoje taip pat parasyta " bauda keliu eismo taisykliu pazeidimo mokestis" ir kad emaile yra parasyta kad bauda jau sumoketa Toprent kas reiskia kad adm bauda jau sumoketa 2 kartus nes ir pati mokejau tiesiogiai i Savivaldybe nes negali intelektualiai isgirsti ir suvokti, kad klientas kelia visiskai kita problema. Toprent gali israsyti saskaitas tik savo pacios imones administravimo islaidoms dengti, o tai yra visai kas kita tai nera "bauda". Deje atsiranda ivairus traktavimai . Gaila kad negalima ikelti dok kopiju. Dokumentai pateikti nepilni, baudos suma paslėpta. Iš tikrųjų tai ne bauda, o administracinis jų mokestis, tačiau jis klaidinančiai pateikiamas kaip KET bauda. Mokestis nuskaičiuotas nuo kortelės be aiškaus pagrindo. Trūksta skaidrumo, profesionalumo ir pagarbos klientui. Isvadas darykites patys.

Biggest Scam ever!!!!
You will never pay the advertised price! Look at other reviews no one ever does!

They are scamming you and laugh in your face about it.
Charged me 78€ for Collision Waiver when booking said 20€.
Even when I came back and asked the other guy and he laughed and told me that what I was charged was wrong but didn’t care.

When i questioned why my Full Collision Waiver is not actually a full protection she laughed and said that it is only half insurance, if I want a full full waiver I have to pay this.

She then made a price up and charged me this because I had no choice. I told her where does it say this price and she said this is her computer price.

Car was garbage. The screen wouldn’t turn on, it had a flat tyre and all the electrics were broken so couldn’t even use my phone as Sat Nav.

We were very satisfied with the car rental services provided by ADMITA.
We want to say a BIG thank you!
The customer service was excellent, fast and pleasant, the prices were great and the cars were new and well equipped.
The last time I was at Kaunas Airport, I had the opportunity to chat with an Irish citizen who has family in Lithuania and flies there frequently, often renting cars. We both agreed that Admita is the only company in Lithuania that offers such good value for money in terms of car rental prices and service quality. They have a large selection of cars and rental points in Vilnius, Kaunas,Palanga and Riga.
Thank you and see you again later!
Sincerely
Mindaugas and Irina Vaiksnoras

Definitely recommend Toprent for hassle-free rentals.

Good experience. The booking process was quick, staff friendly.

I had very good experience with this company, everything seemed clear, no extra charges, the car i got was perfect!
Thank you very much and see you next time!

Puikus ir malonus aptarnavimas ir smagu, kad darbuotojas pasiūlė man papildomai įsigyti plovimo paslaugą, nes tikrai po atostogų pačiai nesinori plauti mašinos 😁 10 iš 10. Grįšiu dar ne kartą!

10/10 experience. Quick, painless, and still having that human interaction while other companies started employing self checkouts. Here you can still get advices directly from a person.

Fast service, great cars

cheap cars, good service