Had alot from TORQEN for my turbo e46 im building and everytime amazing service especially from Coz 💛🤍 on every part I've needed even on the WhatsApp on a bank holiday! One of the main companies I'l... Toon meer
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I was in desperate need of a brake master cylinder for my 240z, it failed two days before a vintage car rally. The staff were excellent, sourced me the cylinder and posted it immediately first class,... Toon meer
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... Toon meer
Bedrijf heeft geantwoord
This is the first time using Torqen and wow I am very surprised, I have been informed when the product was coming into the UK, pictures of the item when it arrived to the warehouse and next day shi... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contactgegevens
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, Verenigd Koninkrijk
- support@torqen.uk
- torqen.uk
4,5
Uitstekend
585 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Good communication and fast delivery
21 september 2023
Antwoord van TORQEN
Dear Lee,
Thank you for your positive feedback. We're pleased to hear that you were satisfied with our communication and the speed of delivery.
Providing prompt service and clear communication are priorities for us, and it's great to know we've achieved this with your order. We look forward to serving you again in the future and continuing to provide a high level of service.
Warm regards,
The Customer Service Team at TORQEN
Top quality service
2nd time ordering from this company. Excellent service. Great communication. Fast shipping. Every part you could ever need available. Will definitely be using torqen for all the parts I need. Couldn't fault this company at all.
26 september 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Jordan,
We're absolutely delighted to read your review and learn that your second experience with us was just as positive as the first. Your kind words about our excellent service, great communication, fast shipping, and extensive range of parts are greatly appreciated.
Our team is dedicated to providing the best possible experience for our customers, and it's heartening to know that we've been able to meet your needs effectively. We're thrilled that you plan to use TORQEN for all your future part requirements, and we look forward to continuing to serve you with the same high standard you've come to expect from us.
Thank you for choosing TORQEN, and we can't wait to assist you with your next order.
Warm regards,
The Customer Service Team at TORQEN
Torqen is a very competent company that…
Torqen is a very competent company that responds very quickly. They helped me with all my orders, they were patient, very efficient and very professional. I recommend it five stars
14 september 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Tristan,
Thank you for your wonderful review and the five-star recommendation. We're truly heartened to hear about your positive experiences with our team's responsiveness, efficiency and professionalism.
Your acknowledgement of our patience and competence in assisting with your orders is greatly appreciated. We strive to provide exceptional service and support to all our customers and it's rewarding to know we've achieved this with you.
We're grateful for your recommendation and look forward to continuing to serve you with the same high standards in the future.
Warm regards,
The Customer Service Team at TORQEN
Coolant filler neck
AVOID AT ALL COST!!!
Absolutely terrible I bought an item at full list price on the website then 4 weeks later still waiting for the item they contacted me and charged me extra for the item then said it would be there next day and i had to keep emailing to find out where my part was and eventually it turned up another 4 weeks later.
They don’t answer the phone.
They are unprofessional
And terrible customer service.
Appalling wait times
5 september 2023
Antwoord van TORQEN
Dear Daniel,
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about your dissatisfaction with the experience you had with us.
Regarding the Toyota GT86 CSF Filler Neck order, we understand your frustration with the unexpected price change and the delay in receiving your item. The change in pricing was due to a new distributor arrangement with CSF in Europe, which was beyond our control and resulted in a higher cost than initially listed on our website. We endeavoured to communicate this to you as transparently as possible and appreciate your understanding in agreeing to the adjusted price.
We also recognise that the delivery time was longer than anticipated. Although we instructed the distributor for next-day shipping, there was an unforeseen delay on their part, for which we apologise. We understand that this, combined with difficulties in reaching us over the phone, contributed to a less than satisfactory experience for you.
We take your comments seriously and are constantly working on improving our communication channels and response times to provide better customer service. We apologise for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Warm regards,
The Customer Service Team at TORQEN
Great company with great customer…
Great company with great customer service and selection of product.
11 september 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Jason,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and are pleased with the selection of products we offer.
At TORQEN, we're passionate about providing top-notch service and a wide array of choices to our customers, and it's incredibly rewarding to know that this resonated with you.
If there's anything more you need or any further assistance we can provide, please don't hesitate to reach out. We're here to help and ensure your future experiences with us are just as positive.
Warm regards,
The TORQEN Customer Service Team
Antwoord van TORQEN
Dear Tony,
Thank you for your succinct and positive review! We're delighted to hear that you rate our service as A1!
At TORQEN, we aim to provide top-quality service and it's gratifying to know that we've hit the mark with your experience.
If you ever need anything else or have any questions in the future, don't hesitate to get in touch. We're here to ensure your satisfaction continues.
Warm regards,
The TORQEN Customer Service Team
Do not trust these fraudulent company…
Do not trust these fraudulent company with your money, most of the items are Nil stock but they still take your money and not offer a refund been a month now and still waiting for my money to be refunded.
7 augustus 2023
Antwoord van TORQEN
Dear Mr. Sekhon,
We are truly sorry to hear about your dissatisfaction and understand your frustration regarding the refund process. Please rest assured that at TORQEN, we are committed to ethical business practices and ensuring our customers' satisfaction.
Regarding the stock availability, we strive to maintain accurate stock information on our website, but occasionally there are discrepancies, especially with products that have limited availability or are sourced internationally. In instances where a product is unavailable, our policy is to inform our customers promptly and process refunds as quickly as possible or offer alternative products.
Concerning your refund, it was processed via PayPal following your request after we notified you of the product's unavailability. PayPal transactions can sometimes take a little time to reflect in the account, depending on the processing times of the financial institutions involved.
We also wish to address the matter of the several phone calls you made. At TORQEN, we uphold a policy of respect and professionalism in all our interactions. Unfortunately, the nature of the conversation, including the use of xenophobic remarks and insults, was distressing for our staff and contrary to our standards of conduct. As a result, this matter has been escalated and is currently under investigation by the Metropolitan Police. All evidence on this matter has already been provided to the Police.
Antwoord van TORQEN
Dear Damian,
Thank you for your positive review and recommendation. We're delighted to hear that you were satisfied with the product you received from us. Our team is dedicated to providing high-quality products and it's rewarding to know that our efforts have resonated with you. Should you need any further assistance or have more recommendations, please don't hesitate to get in touch.
Best regards,
The Customer Service Team at TORQEN
Antwoord van TORQEN
Dear Daniel,
Thank you for your enthusiastic review. We're thrilled to hear that you found our staff brilliant and our service quick and efficient.
Your commendation of our customer service is greatly appreciated. We strive to provide a seamless and pleasant experience for all our customers, and it's wonderful to know we've succeeded in doing so with your experience.
We look forward to the opportunity to serve you again in the future and hope to continue providing the excellent service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Antwoord van TORQEN
Dear Fabrice,
Thank you for your review and kind words about our communication. We're delighted to know that your interactions with our team have been positive.
At TORQEN, we strive to maintain clear and effective communication with all our customers, and it's wonderful to hear that we have achieved this with you.
If there's anything more you need or any further assistance we can provide, please don't hesitate to reach out.
Merci beaucoup et au plaisir de vous aider à nouveau!
Warm regards,
The TORQEN Customer Service Team
Avoid this company
Avoid this company , absolutely terrible , they sent the incorrect part from what ordered after 6 days, I ordered the part in again thrn it took them another 9 days to process the return and then they just cancelled the second order for no reason , tried numerous times to chase them up after over 2 weeks now tryin to get my money back , I’ve learnt a lesson don’t use middle men who don’t stock the parts they advertise , go direct to ur local main dealer , Terrible customer service
4 augustus 2023
Bonnet arrived, in good condition, took its time though.
What follows is an entirely factual review with no emotion attached.
1) Ordered a bonnet from Vis Racing via Torqen on 15th July 2022 after being quoted an 8-12 week turnaround due to it being custom made and in America.
2) Received my bonnet 51 weeks later on 7th July 2023 and had to arrange and pay for my own transport to go and get it as Torqen could not find transport to the South West. Torqen agreed to reimburse us the cost of this, but nearly a month later and despite being chased twice this has yet to materialise.
3) Bonnet is of excellent quality and fits well.
Torqen did honour the price I paid, despite a price hike in the interim, however I found their communications to be lacking with me having to chase and chase over numerous platforms before updates were given.
There are known problems with Vis Racing, and Torqen let me know months into my wait time that they knew Vis are slow to fulfil orders. I find it disappointing that they did not tell me this at the time of order in order to manage my expectations, rather they carried on with the 8-12 week lead time quote, which at the time I had no cause to disbelieve. I would have still ordered a bonnet, just maybe not that one!
In conclusion - a mixed experience, the end result with the bonnet on my car is excellent, however the journey to get there was bumpy. I would happily purchase from Torqen again, but only an item that was confirmed to be in stock.
6 juli 2023
Antwoord van TORQEN
Hi Jenny,
Thanks for your feedback and purchase!
We really hope that VIS Racing can speed things up in the future as they have really great products but the lead times are ridiculous. We do understand this but we don't have a huge amount of control over this as we're solely a retailer for their products.
We're glad you finally have the bonnet and it looks awesome fitted to your Subaru!
We hope for your next order, there will not be such long delays. Do feel free to contact us beforehand so we can check!
Thanks,
-TORQEN Team
Great company!
Great company!
Placed many orders with Torqen and once or twice things aren't in stock so don't get dispatched immediately but nothing ever wrong or incorrect.
I can understand sometimes things don't get to you the very next day as these can source pretty much anything you could want for certain cars which I can't find ANYWHERE else online so this is truly a unique service.
Hats off and keep up the good work! 👍🏻
20 juli 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear David,
Thank you so much for your supportive review and for acknowledging the unique service we strive to provide at TORQEN. We are thrilled to hear about your positive experiences with us, despite the occasional out-of-stock situations.
We appreciate your understanding regarding the dispatch times, especially given the wide range of specialised products we source for certain cars, some of which are indeed hard to find elsewhere. Our aim is always to deliver the best and most unique selections to our customers.
Your encouragement to keep up the good work means a great deal to us. We are committed to continuously improving and ensuring that your future experiences with us are just as positive, if not more so.
If you ever need assistance or have any queries in the future, please don't hesitate to contact us. We're here to help.
Warm regards,
The TORQEN Customer Service Team
Antwoord van TORQEN
Hey Michal,
Thanks for your kind words!
We hope to see you back again soon.
Thanks,
-TORQEN Team
Great experience
Answered questions quickly. Ordered and received parts quicker than expected.
9 juli 2023
Antwoord van TORQEN
Hey Phil,
Thank you very much for your awesome review!
We hope to see you back again soon.
Thanks,
-TORQEN Team
3 months and i have not my order
I have ordered in March 2023, and till today I have not received my order. When i wrote to them, they said tomorrow we will send it.
6 juli 2023
Antwoord van TORQEN
Dear Jean-Michel,
We appreciate your patience and understand your concerns regarding the delay in receiving your order for OEM parts for the Datsun 240z. Due to the age of the vehicle and the rarity of these parts, sourcing them from various global locations has indeed taken longer than anticipated. We sincerely apologise for any inconvenience this delay may have caused.
We want to assure you that your order, tracked under UPS 1Z503E666815775601, has been a priority for us and we have kept you informed via emails throughout this process. If you have any further questions or require additional assistance, please do not hesitate to contact us. We are committed to ensuring that you are completely satisfied with your experience.
Thank you for choosing TORQEN, and we look forward to resolving this matter to your satisfaction.
Kind regards,
The Customer Service Team at TORQEN
Amazing customer service
I needed a part to be sourced from JP and the customer service has been great throughout the process of my order! From this, i have asked for another product to be sourced.
3 april 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Raj,
We're truly grateful for your positive feedback about your experience with us. It's wonderful to hear that you were pleased with our customer service during the process of sourcing your part from Japan. Our team strives to ensure smooth and efficient service, especially when dealing with international suppliers, and your acknowledgement is greatly appreciated. We're also thrilled to assist with your request for another product. Please feel free to reach out to us anytime if you have further needs or questions.
Best wishes,
The Customer Service Team at TORQEN
Antwoord van TORQEN
Hey Olivier,
Thank you very much for your amazing review!
We hope to see you back again soon.
Thanks,
-TORQEN Team
Fuel return kit
Great communication from the team at torqen always helpful made a big purchase easy.
2 juli 2023
Antwoord van TORQEN
Hey Callum,
Thank you very much for your great review!
We hope to see you back again soon.
Thanks,
-TORQEN Team
The customer is their business don’t use
Hi I am in my sixties and this is the worst case of customer service I’ve ever had the misfortune to come across. I ordered part via their chat room as they wouldn’t answer the phone. As parts had to come from the USA they said they could take up to 14 days after three weeks I phone to get an update only to be told that the exhaust was no longer available. When I asked why they had not let me know this and I had to find out when I phone three weeks late only got feeble excuses.
I then cancelled the order. I received a phone call to say that they had found one in the USA for me and would be about two weeks. So gave they a second chance as I thought they may be making up for their mistake. My mistake so going with this as all I got was excuses and the exhaust never turn up. So cancelled the order again. No surprise no refund, in the end had to go through credit card to get my money back. Then they finally sent through a cancellation. I feel that there was no customer service or feed back as the customer is their business then I recommend you don’t use then.
4 juni 2023
Review zonder uitnodiging
Antwoord van TORQEN
Hi Graham,
Thanks for your feedback.
We appreciate parts at the moment can take some time to arrive, it's just the way the industry is currently. Especially for vehicles which are long discontinued and made in the 1970's, as I'm sure you can imagine, parts are becoming rarer and rarer as well as much harder to source.
As per the updates from the manufacturer, we would have relayed on the same information which we were given, unfortunately due to the number of backordered products we have, we do ask that you contact us for a new update as it's physically impossible to update everyone. Manufacturers also don't tend to give us updates unless we ask for them, meaning it's a constant cat and mouse game.
I do apologise for your experience and hope if you do use TORQEN again, you will have a better ordeal.
Your refund has been processed.
Many thanks,
-TORQEN Team
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