Torque Electric Reviews 58

My husband brought my Ampler e-bike to Torque as the battery was not working anymore. Initially, we thought that it is an easy exchange, but it was way more complex. Thanks to a great service, we managed to get the new battery installed. We do highly recommend.

Fair price, speedy delivery - thanks

Great Service. Kathee provided great advice when considering a purchase and both her and Elliot made the whole experience so easy when I eventually returned to make a purchase advising on security and insurance.

Delivery quick
Product made in China, instructions on changes to the combination on lock was nonexistent: I had to look it up on the Web.

Real person on "Chat" who helped me with recommendations for products needed and even ordered a part in special. Good quality products and posted quickly.

We had a fantastic experience buying our R&M Cargo e-Bike from Torque Electric. Elliot and Kathee patiently walked us through all of the options and the pros and cons of each. Once we'd narrowed it down to a couple of front-runners, we arranged a test ride to help us decide.

After making a selection and placing the order, Elliot and Kathee kept us up to date with its progress, and on collecting the bike, Elliot set it all up for us and explained everything that we needed to know. They even managed to keep our two girls (aged 2 and 4) entertained with a box of knick-knacks whilst we went through everything! Thank you Team Torque!

Excellent service, very kind! Would buy more from them

From the first online contact, to the emails, to the in store pickup, one of the most excellent service experiences from an independent retailer I've ever had!
Ive been debating an e-cargo bike for a year to replace short journeys for toddler transport to/from nursery and eventually school. Having done all the research I settled on the brand and model - Tern Quickhaul P9. Ideal for a family with just a single child. Discussions through Torques Chat service direct to Elliot to confirm optional extras, colour choices available etc, all followed up with email confirmations on spec, it was seamless. Collection was around a week later from date of order, and the handover was really good too. Thanks Torque team! Ill be back to upgrade the rear seat when my daughter outgrows the Thule Yapp!

Elliot thank you again for fixing my bike many thanks Luke

Excellent service - helpful, knowledgeable and friendly staff. Highly recommend.

Really friendly service, highly knowledgeable.

Great experience.

Excellent buying experience. I previously went to two cycle dealers in Kingston whio had been recommended. One said they were getting out of electric bikes and were not interested (even though they had significant stock for sale); the other, after I had wandered around the store for 15 minutes and being ignored, I left. Torque were very helpful, explaining and demonstrating different types of bikes, letting me try out as many as i liked. Very informative, given that I knew nothing about electric bikes. I'm a cycnic about most selling and buying experiences, but can honestly say this was highly satisfactory!

The service was exemplary, thank you so much. I am delighted with my bike.

Fantastic and genuine service from both of the people at Torque. THeir enthusiasm was for the product they were selling me and not for maximising the money they could make from the sale. They couldn't have been more helpful

Kathee and Elliot at Torque Electric have been very helpful with an existing e-bike issue, and the purchase of a new e-bike and components - they have been good at keeping us up to date with order progress, and will be my first port of call for servicing and any e-bike issues. Would recommend.

Was looking for a good electric bike test ride the black trial bike then decided to buy one staff so knowledgeable about the bikes some good bikes in stock and and well worth a visit staff are keen for you to get the best bike for your needs even they give you 30 days free insurance which I took up as the area I live in

BEST CUSTOMER SERVICE EVER

If you dislike bike snobbery, you believe in the value of keeping high street bike shops open (and there are many reasons you should!) and you want either to buy a good electric bike that meets your needs and is within your price range, you couldn't do better. This is exactly the bike shop I needed.

The customer service experience has been perfect on every visit since I bought my absolutely brilliant Black ATB-L (on sale at the time) in February. I explained my physical limitations, my budget limitations, my reason for switching to electric and how I intended to use my bike (to cycle between clients) and they offered me a range of options, all of which I test-rode before making my decision.

I decided quickly, and, without thinking about the need for my bike to be put together, asked if I could pick it up the following day.

Eliot, serviceman extraordinaire, worked his guts out to build the bike in time for me to ride it to work, while remaining patient, kind and courteous, asking me about what extras I did or didn't need, and putting together the price for the final package.

The optional extras I was offered are inexpensive and indispensable for someone who depends on her bike to get to each client on time. The ultra-lightweight tyre inserts prevent punctures, the integrated light system means I don't have to worry about charging or remembering lights, and swapping the mountain tyres for the hybrid style I prefer has reduced unnecessary friction: disc brakes are standard at this shop, and their quality is such that even with a heavier bike, chunky tyres just aren't necessary for those who cycle mostly on roads and tarmac paths.

Both Eliot and Kathee offer service that is friendly, honest, and entirely lacking in the judgement or snobbery I've encountered in bike shops (whether franchise or independent) run by hipsters. Each bike I have owned has gotten very heavy use, since I don't drive cars & find public transport to be less reliable than I'd like. I've always had a tendency to use mainly the high gear, which means parts WILL wear, however much cleaning, lubrication and love my bikes get. I went back in for the free 3-month service after about the first 200 miles or thereabouts. As well as servicing the bike, Eliot was quick to spot a worn section of the cassette and explained that only that section needed replacing, which was a much more cost-effective solution than changing the whole thing.
No other bike shop I have ever been to has offered to change part of a cassette, and now I wonder how many unnecessaery whole cassettes I have paid for when getting my old road bike serviced in the past.

In terms of usability, the upright position has made cycling possible again, since a pain condition had left me unable to use my cross-bar men's bike for a few years, and cycling uphill on a sit-up-and-beg would have been too much hard work. I have since discovered (through experience) that, with electric bikes in particular, a step-over frame makes cycling safer. If I stumble because a surprise pedestrian steps out into traffic or along a bike path, or a motorbike or other cyclist comes out from behind without warning and cuts me off (please, people, ring your bells!) it is relatively easy to stay upright and in control of the bike.

While it must be said that this bike is no fun to ride if I run out of power or even remove the battery, it is otherwise perfect for its price range, and I've only run out of power when I have forgotten to charge the battery. Given that I might need to cover 40 or so miles in a day, using full power and pedalling (usually) in high gear towards the speed limit, climbing hills and carrying the extra weight of my work gear in my panniers and my lock & water supply in a biking backpack, AND I still have a couple of bars of power left at the end of the day, there is nothing to complain about regarding the battery. (The higher-powered battery option was the right choice for me.)

As my total miles are now pushing the 500 mark, and my chain came off twice on my most recent cycle, it's time to take my primary form of transport back in for a service. Another worn part will probably need replacing, but I feel secure knowing that they will do only what needs doing or what I would like done, and not charge me for parts I don't need. If I had bought the bike from an online-only store with no shopfront, I'd have less of an understanding of how my bike worked and what it needed, and been at the mercy of unknown repair people.

The bike has changed my life. The store has changed my view of cycle shops (I used to dread going into them and dealing with patronising bike mechanics) and I cannot recommend them highly enough.

Rang them for advice and bought it online. Good advice and quick delivery and best of all a great price. Many thanks

Highly recommend Torque Electric - Elliot and Kathee were very helpful throughout!