I’m not exactly sure why it’s so hard to book these campsites ourselves directly but whatever it is, I am glad I had Jana on my side to help with my reservation on such short notice. She was professio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... Toon meer
Bedrijf heeft geantwoord
Prices will be high and take advantage of the tourist( in the camps) In addition, as an Israeli, seeing all the stickers against my country with captions such as “Star of David with a target on it“... Toon meer
Bedrijf heeft geantwoord
I had anxiety about booking the O-circuit. I've booked many treks in other parts of the world before and knew how cumbersome and challenging it could be. Add in that there's two companies that manage... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.
Contactgegevens
Na Stribrniku 233, 28401, Kutna Hora, Tsjechië
- info@torreshike.com
- torreshike.com
4,5
Uitstekend
183 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Cannot recommend enough
It was my dream to do the W Trail, yet with the campsites in the national park run by multiple different Spanish-speaking organisations, navigating the booking process seemed harder than finding your way round the actual trek. It came Torres Hike to save the day! The team helped put together the perfect itinerary which made for an unforgettable and seamless camping experience. It requires a bit of your own research and independence, so not the same as using a major (and probably more expensive) tour agency which probably sorts the busses for you too, BUT their website is super accessible, and you can select your preferred route or additional options with ease. No issues with the campsites finding our details upon arrival; everything that Torres Hike had arranged and sent us was correct, even after we made alternations a few months before the trip. When we requested those changes to the reservation, Tomas and Abby responded quickly, and were able to amend/refund as appropriate, keeping us up to date every step of the way. Thanks so much :D
1 december 2022
Review zonder uitnodiging
excellent way to book the W or O trek
excellent way to book the W or O trek, makes everything easy and digestable.
Even had to rebook and update bookings through customer service and it was an absolute breeze
5 september 2022
Terrible Experience - Better Off Booking Directly
Terrible experience. Booked with them months in advance only to get an email within weeks of my trip that the campsite I booked through them and had received confirmation on was "canceled" because they accidentally overbooked it. Now there is no more availability for the spot I needed and it has thrown off my entire trip. You're much better off just booking directly through Vertice, CONAF, ext. as this company doesn't seem legitimate
5 oktober 2022
Antwoord van Torres Hike
Hello Oliver, we appreciate that having your itinerary disrupted within weeks of your check-in can be very disappointing. We are deeply sorry for the problems caused.
However, I do have to state that the issue was not caused by us but is entirely on Vertice side. In short, we've received a valid confirmation of your reservation and the payment was debited from our account. For some reason that is not entirely clear to us the availability was not correctly reserved in Vertice system. We use Vertice website to reserve all itineraries (and have done so since 2019 without any problem), same as any other customer, so the issue has to be on Vertice side. At the moment we’ve suspended any new bookings until the issue is resolved.
In response to the overbooking we've worked hard to find alternatives for many of our customers. In case of your order we've converted your itinerary to stay for two nights in Paine Grande instead of one night in Grey and one night in Paine Grande. We understand that it is not ideal itinerary. But I have to say, given the gravity of the situation, I'm happy that we didn't have to cancel any treks of our customers and always found some alternative. We've also offered to refund all our fees in case of any cancellation and didn't take any new fees in case of extra expenses due to changes in itineraries.
Great service
Great service, great overview of availability. Off course this deserves a fee, but it’s quite high.
1 september 2022
Awesome customer service
Awesome customer service! I accidentally booked an extra campsite for one of the destinations and they noticed it and reached out to me to confirm it was in fact and accident. They took care of it within minutes of my reservation!
30 augustus 2022
Easy to use - minor hiccups.
Website was extremely easy to use but had some minor hiccups - the website would not allow me to include different emergency contacts for the ppl in our group even though the option was there to do so.
While booking the campsites, you can see the daily hiking routes and there are warnings if the hiking distance is too long.
We emailed to ask a question and received a response within a few hours.
21 augustus 2022
Such an easy
Such an easy, convenient booking experience. Worth the minor extra fees for the ease and comfort of not making booking errors for the trek.
9 augustus 2022
Reservation process SO much easier! And pain-free.
The interface and user experience was effortless. So easy to use and worth it for the convenience! Thank you so much.
8 augustus 2022
Fast and excellent service.
6 augustus 2022
Straightforward and easy to use
Straightforward and easy to use. So much easier than having to co-ordinate 3 different websites.
26 juli 2022
Everything good
26 juli 2022
Nice One-Stop-Shop for Booking
Easy booking process. The thought of using multiple company’s’ platforms seemed daunting so glad it was centralized. Additional info for each camp would be helpful (pics, map, few reviews, etc) for folks like me who are unfamiliar with the area. Perhaps a reservation itinerary map at the end that shows booking would be nice. My hiking buddy and I had to use quite a few blogs and other sites to decide the number of nights that would be best for us. Overall a TorresHike is a good tool.
25 juli 2022
I used Torres Hike to book my campsite…
I used Torres Hike to book my campsite for the O trek in Jan/Feb 2023 mainly to avoid the hassle of booking with different websites. It went fairly smoothly. Very happy with the service!
20 juli 2022
Easy planning with Torres Hike
Easy planning with Torres Hike, now we are excited for the trip!
15 juli 2022
Fue muy rápido la reservación y fácil…
Fue muy rápido la reservación y fácil de hacer. Es excelente poder hacer todo en la misma plataforma. Gracias!
13 juli 2022
Such a helpful site!
Such a helpful site! Able to book easily all in one spot. Very clearly lays out the accommodation options, hike distances, and prices.
7 juli 2022
Useful
Useful. Easy to use site. Would have preferred to have been told about charges up front.
6 juli 2022
Easy, fast, and reasonably priced.
Excellent service. I tried before to book on my own and it was difficult and ultimately unsuccessful. Torres hike had my reservations completed in a day and it was easy. I will never try to do it without them again
29 juni 2022
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