Torro Offroad Reviews 

Torro Offroad has no one answering their phone, their phones cannot take anymore messages. their website is down. I paid in full for a Torro Offroad on March 12, 2021. I have not heard from them and I cannot get ahold of them. Corey Johnson is AWOL. I would caution anyone from spending any money with this company at this time.

Ordered my Bataan Torro RTT on 18 Dec 2020. After waiting patiently I called Torro and spoke directly to Cory Johnson, who told me my purchase would be shipped shortly after 20 Feb 2021 - it is now 5 May 2021 - Torro’s website has been down for weeks, their phone, both sales & customer service, have full voice-mailbox are/have been full and their e-mail is unresponsive. Check Torro’s street address - it's a USPS building. So has Torro abandoned their customers or just gone out of business and not told anyone. Clearly I can not recommend them.

Our Torro Skylux took a couple months to deliver due the global situation. After several trips in different environments and weather conditions, and since it is not cheap running over $3600, here is my evaluation.

On the positive side the tent is a fair value. It costs less than most competitors with the included accessories. It is sturdy and holds up in severe weather—we spent one night with gale force winds in the high desert mountains and when morning finally came it was all secure. It has all the features necessary and the materials are heavyweight and put together strongly.

These are the negatives.

▪ It shipped freight from China and UPS cargo had the final leg. We had a scary experience with the UPS driver who delivered it. He was psycho and dropped it in the middle of the street with the crating falling apart. I had to prop it up with boards. He ranted and raved and then refused to talk to us, which I filmed with my cell. I reported the incident to UPS with photos, but they wouldn’t believe me (?). He was dangerous. We dragged the mess up the driveway—it weighed over 450 lbs. Exhausting!

▪ The electrical wiring didn’t work for the inside and outside lighting and I emailed Torro for replacement parts. They never arrived so I spent about $100 creating a 12v wiring harness with two dimmer switches, inside and out. Both lights now work and I recommend this as an upgrade.

▪ The latches do not secure the hard top down as they are improperly installed with poor positioning. I had to reinstall new latch clasps so it would stay down when driving. The locks are flimsy and can be opened easily even when locked; I had to install a new locking latch on the side so it is secure. These are poor quality parts with bad installation. I also recommend this. (We carry a ratcheting strap just in case it pops open on the highway.)

▪ The tent construction tolerances make the top sag in the middle and loose on the sides. I have adjusted it as tight as possible, but it is not correctly measured and causes the drooping top. We lose almost 8 inches of headroom.

▪ The hard top caves in about an inch or two on the rear top when the weather is cold and moist. I had to place a styrofoam block inside to support it and make it even. The top is single weight, as opposed to some more expensive models which are double weight holding it stiffer and providing more insulation.

▪ The tent is incredibly hard to take down. It does not always fit under the shell and sometimes requires opening and closing it several times to get it right. I didn’t’ see this in their YouTube video, but it is a real pain and time consuming.

▪ The awning didn’t come with enough poles for the configuration and support. I had to buy aftermarket poles, stakes and cord. It is not like the images on the Torro website.

▪ The rainfly and window awning poles are very flimsy and bend permanently on first use. I asked Torro for some spares, but they have no parts at all. I had to buy some aftermarket ones.

▪ The t-bolts were too long to fit my rack without hitting the car top. They’re over 4”—big for most auto racks. Torro had nothing, so I used something else to secure the tent to the rack. I will eventually have to take it off and cut down the t-bolts—a major job! The tent is also very heavy, far over 200 lbs and not the 150 lbs advertised. It was extremely difficult to install and I had to use 4 crossbars because of the weight. It is a 2-3 strong man job.

If I had it to do again, I would buy the more expensive name brand tent for the quality of construction and other lacking details. Including the spare parts the dealer should have but doesn’t. But, after all is said and done, we are enjoying it now and have managed to work out all its failings so it is almost as good as the premium one. You have to decide if the savings compensate for any quality issues—and if you are a handyman capable of working on your own equipment to make it right.

We bought our Bantam last November. Have only had it out a limited number of times, with winter, but so far, love it. Solid quality. Excellent customer service. Only two areas needed improvements. The locking mechanism to close tent and the mattress. The foam mattress is fairly firm, as most rooftop tents are, so we purchased an additional self inflating pad. But otherwise, absolutely everything has been perfect. The product, for the price, was great. Especially with the additional insulation and awning and built in led lights.

Disappointed on how long it took to receive my tent. I never got an update email on my tent. I reached out several times to them and they kept pushing back the date. When I finally received my tent several months later it looked like it was rushed in production. The mounting hardware was not made properly and it couldn’t mount right. The box that my tent came in looked like it was dropped. To be honest with you I only opened it once since I’m still waiting on the replacing hardware I was promised from Corey. Send out other email with pictures and still no response. It’s almost the end of the year and I haven’t used my tent. Other things I noticed were, the latch won’t lock and it looks poorly made. I had to drill small holes so my rain fly sticks could be used. Like I said, it looks like my tent was rushed and poorly made.Also, the mattress sucks! The original video showed a white foam mattress with Corey and his girlfriend testing it out. One reason I bought from them. I see they made upgrades and changed it and this is not “KING SIZE HIGH DENSITY FOAM MATTRESS”At this point I’m Wishing I would’ve gone with a known brand. Yes, we get all these stuff for free, but is it worth the hassle? Communication needs to be better!

I have pictures but won’t let me upload.

The folks at Torro Offroad have been great. they are quick to respond and accommodating. No issue with delivery and packaging was very good.
The tent and accessories were well protected. Have to get it installed and "broken in". Pics to follow. Thanks.

This tent is a must have! Quality engineering and mattress comfort!
This Team has great Customer Service and competitive pricing!

The delays due to Covid-19 were not ideal, but to be expected with all of the challenges. I give this company a lot of credit for surviving through those times within their first year of business, all while maintaining a high end product. I have loved everything about the RTT so far and happy that I did not skimp on buying a cheaper product. The insulation that zips in nice and easy was a big selling point for me, due to living in Minnesota where the temps can be a bit unbearable. After adding the insulating lining, I could already tell within minutes that it was holding in the heat a lot better than I had expected. Eager to put this thing to use and will follow up with any additional details.

I did have one item that was a bit disappointing, but that was due to the shipping company. When I received the tent, I took apart all the packaging and noticed that there were a few dents and a punctured hole in the base of the tent. I understand Torro had nothing they could do to avoid a situation like this and don’t hold it against them. Great company and even better customer service. Cheers for the adventures ahead!

Product is great. Customer service could be more forthcoming on status of delays and shipping dates.

Excellent packaging for shipping. Only opened up and mounted to QC the tent. Haven’t camped yet. Easy up and down as advertised. I’m impressed by the ease of operation. Quality build and stitching. It looks like the fold point has an opening in the material if not tucked properly. My only concern is this area for possible water or bug access to the interior. If properly tucked it looks solid however. The only flaw on craftsmanship were the mounting bolts. I had to grind 3 of the nuts to fit the mounting rails as the cut was sloppy. Also, it would be nice to have tags on all the zippers. Overall, I’m impressed, happy with the purchase, and recommend the tent!

I bought the skylux package and as a quality engineer I pay attention to details. The quality of this product is awesome. The canvas is thick and sturdy and the other parts of the box are well made and solid. It is easy to install and set up. Any questions I have had have been answered very quickly by customer service. I would highly recommend this to others.

I wish I can provide a review based on the use and quality of the tent but I didn't receive the tent when I was told. I prepared two trips to use the tent but didn't get it on time. I purchased from Torro because they are a Virginia based company, but it turns out the tent is made in china. I should have just asked for my money back.

Amazing product that is built to last with only a few teaks to their craftsmanship or quality control that would put this over the top to 5 stars. I don’t know if it’s a small company who are overwhelmed with emails, but sometimes it takes a little bit for them to get back. Service after the sale is very important to me and so far it seems like they’re trying, but just swamped. A couple things didn’t line up correctly with the insulation panels, the controller for the lights failed after a few uses, and the mounting bolts seem to be strong enough but a couple have bent while off road and had them snap off while dismounting with the provided wrench while stowing for the winter. All of these things are being addressed by the company and I’m glad they stand by their product.

My tent was very slow in arriving. Torro did respond to questions I had along the way and their communication was good. Since receiving the tent I am very happy with my purchase. Glad I chose this tent, it has been worth the wait.

Update 11-6-20
Went the route of a refund. Needed to ship back everything at my expense. Remember to keep your box! Shipping companies were giving ridiculous quotes. Contacted Torro who offered to assist. They located a good rate for me and set up the return. Received a full refund after the tent was received and inspected. As stated earlier. Young company but great pricing and they stand behind their product. Once the operational engineering issues get dialed in growth is imminent.

Full review below. Short story “ Over $3000 spent and months of waiting. We wish we had bought a popular brand and skipped getting the extras that don’t perform. Considering asking for a refund or disputing the charge. What a bad situation all around.”

My review is literally the same as Kathryn Youngs written on July 1, 2020. We got the same video, heard the same things and still don’t have our tent. We placed our order May 21st, 2020. We have been told on three separate occasions, July 21- August 21- August 25, that our tracking numbers are forth coming. On the last occasion I was told “The shipment has arrived in the US the other day, will be packed and distributed within August 26th to 31st, and you will receive your UPS tracking number via email real soon.” by customer service. It’s the evening of September 8th. I had responded addressing my concerns to Corey with no response. I called customer service about a week ago and went to voicemail. So I called back and followed the prompts as a new customer and got a hold of Corey. He has always been polite and upfront as he was this time explaining how they used to be able to go to port and pick up when they wanted. I asked if he thought I would have tracking numbers within a week to which he said yes. No tracking numbers. To be fair others seem to have the same issues yet are the leased with the tent. I gave 3 stars for now and will update depending on how things play out. It’s a great value on paper but not delivering tracking numbers three times now is frustrating. Hope to update with great news as others have soon.

10-16-2020
Received the tent and took it out for a trial run. While we liked the rooftop tent we had a difficult time with the annex. We could not find any instructions included for the tent, annex or awning. We found there was significant opportunity for pooling water on top of the Annex and no way to take out the slack. We also noted in the corners of the Annex where the sides meet the car, there was no way to remove the slack or loose material giving up valuable interior space as the sides were hanging in. Again, without instructions we aren’t sure we’re doing it right but there is one single video we found on YouTube that appears to have the same issues. And when we inquired for help that was the video we were directed to. Additionally, she offered to gather more information. A week later and still no answer. Again a check in. Finally and email saying Corey the Owner was going to contact us to work out the remaining items that day and what was a good time. I suggested morning. We never heard from him. I emailed the next day with my phone number which I know they have but still no call back.

Over $3000 spent and months of waiting. We wish we had bought a popular brand and skipped getting the extras that don’t perform. Considering asking for a refund or disputing the charge. What a bad situation all around.

After the initial shipping delays due to Covid, I'm glad I stuck it out and waited for the tent to arrive. Everything is sturdy and well built. The mattress is comfortable and seems durable as well. I bought the larger model and it looks great on top of the Gladiator!

Thank you, Corey, for being patient with my impatient self! The guys at work like it as well so hopefully I can send a little more business your way!

Great tent! Happy with it!
Jim Gridler
Virginia Beach, VA

Due to Covid shipping was extremely slow, but the Torro Team did the best they could given the circumstances to keep me in the loop and updated regularly. After waiting almost 5 months for its arrival it is safe to say it was worth the wait.

I have taken the tent out just about every weekend since it’s arrival and I am nothing but pleased. The material seems strong and durable, and the built in LED strips are a great addition.
The tent gives us lots of flexibility as we often get to camp late on Friday’s after work. The ease of setup takes away the stress of finding a campsite with the appropriate tent space. My wife loves the tent and the idea of sleeping off the ground, it was not something she had thought necessary but after a few nights in the SkyLux she is hooked. We keep our sleeping bags and blankets in the tent and are now ready to bug out in 20 minutes after work on Fridays. It allow us to be confident/assured we will be comfortable no matter where or when we make it to camp.

Corey and the Torro Off Road team did a great job!
I would not hesitate to recommend and friend to Torro Off Road and I would not hesitate to purchase more products from them down the road.

I ordered my RTT from Torro Off road and It did take a while... covid issues, but I was very impressed with how Corey handled the delays and updates throughout the process. I did end receiving my RTT and it was very thing I hoped for and more. I would not hesitate to recommend this company again and really appreciate the communication through a very interesting time. Thanks again.

Love our new RTT. Very well made and the Torro Offroad was great to work with.