I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Toon meer
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Toon meer
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Geschreven door het bedrijf
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Contactgegevens
Great North Road, PE8 6BX, Peterborough, Verenigd Koninkrijk
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Uitstekend
1K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rayban glasses were delivered quickly…
Rayban glasses were delivered quickly and cheaper than the identical pair I saw at Gatwick airport duty free two weeks previously
9 januari 2026
Well spotted with putting my husbands…
Well spotted with putting my husbands and my orders together for postage. Great as always
17 december 2025
Not great experience overall
I ordered two sunglasses, Tom Ford and Gucci ones.
On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.
I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…
I kept Gucci pair but will be using other shops like Shade Station from now on.
30 december 2025
Review zonder uitnodiging
Antwoord van TORTOISE+BLACK
Dear Jay,
Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.
It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.
Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.
Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.
Best wishes,
James Coakley
Director
Goods in stock at a great price and…
Goods in stock at a great price and good good customer service!
15 december 2025
Absolutely brilliant
Absolutely brilliant - fast, communicative, great product and price. Thank you.
15 december 2025
Good experience
Bought a gorgeous pair of Gucci sunglasses. Authentic, well priced, fast delivery. Still going strong.
9 juni 2025
Prompt service and great prices
Prompt service and some of the best prices around for quality sunglasses.
1 augustus 2025
Excellent customer service really…
Excellent customer service really helpful with my order
8 december 2025
Great product
Great product, quick delivery and excellent price, thank you. Recommend!
22 november 2025
Would recommend Tor&Black
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black had wrapped the goods in bubble wrap which saved the inner box/goods being ruined.
3 december 2025
Great experience!
Great experience from start to finish. The sunglasses I ordered were delivered exactly within the timeframe promised, and the pricing was very competitive. I also called with a query and the customer service team was incredibly friendly and helpful.
30 november 2025
Good customer service and good discount…
Good customer service and good discount on sunglasses and fast delivery
25 november 2025
Good product / service
Clear information, timely delivery and extended refund period if needed (which we didn't).
17 november 2025
Perfect condition!
Perfect condition as if sent from the brand website itself but at half the cost! Will be checking in again in the future!
16 november 2025
Fantastic
Fantastic! Ellie was really helpful when I asked for a trial of some frames. It was such a difficult choice because they were all so nice! Much cheaper than most places and the whole process was really simple and pleasant. I get so many compliments on my glasses. Would highly recommend!
24 oktober 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.