TORTOISE+BLACK Reviews 1.454

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Toon meer

Beoordeeld met 5 van de 5 sterren

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Toon meer

Bedrijfsgegevens

  1. Zonnebrillenwinkel
  2. Brillengroothandelaar

Geschreven door het bedrijf

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Geschreven door het bedrijf

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Impressive service

The prompt delivery of my Rayban Wayfarer classic sunglasses was very impressive, as was the actual price.
I would recommend Tortoise+Black to anyone looking for competitively priced designer sunglasses.

29 oktober 2025
Beoordeeld met 5 van de 5 sterren

Great product, very well priced and delivered promptly

They were incredibly well priced (half the price for the same raybans I’ve recently bought elsewhere (these were replacements as I dropped and broke the others) they are a beautiful product, came with a very nice case and were quickly dispatched and received- thank you!

27 september 2025
Beoordeeld met 4 van de 5 sterren

Easy to follow

Easy to follow, useful process tracking and verification with an optician. Arrived on time. More range and options for being able to view what they might look like on would be even better.

21 september 2025
Beoordeeld met 5 van de 5 sterren

A very positive experience with tortoise and black.

Although I did not buy any sunglasses from tortoise and black in the end, I cannot fault my experience with them.
I had ordered the sun glasses online but they were not available so one of the team phoned me and emailed me about my options. She was genuinely pleasant and very helpful.
I will definitely buy my next pair of sunglasses from them.

18 september 2025
Beoordeeld met 1 van de 5 sterren

No communication or refund

Delivery of glasses was fast.
I have since sent back the parcel using Royal Mail as the glasses didn’t suit me and have not had a refund or even communication to tell me that this is in process.

15 augustus 2025
Logo TORTOISE+BLACK

Antwoord van TORTOISE+BLACK

Dear Katie,

Thank you for taking the time to leave a review.

Looking at the records, I can see that a refund was issued on 8th September, which was the day your order came back to us. Obviously, that is 12 days before you left your review, so it certainly should have reached you by this point. I know that Maya has contacted you by telephone this morning, left a voicemail and followed up by email too. At this stage, we would ask that you double check your bank/card statement, and we will then take the matter further with Stripe (our payment provider) if required. .

In terms of communication, as a matter of course you should receive an automated email from us once a refund has been issued. We will definitely look to see if there has been a system, error here with the triggering of this message. Please accept our apologies if this has not been received.

We always strive to offer the best possible service, and rest assured, we will work with you to ensure the matter is resolved amicably.

Please do not hesitate to reach out to me directly if there is anything else I can do to help.

Best wishes
James Coakley
Director

Beoordeeld met 1 van de 5 sterren

If I could give zero I would my glasses…

If I could give zero I would my glasses took forever to come and when they did turn up looked nothing like I was expecting, a d there stupid return process is rubbish save yourself the trouble and find somewhere else

24 augustus 2025
Logo TORTOISE+BLACK

Antwoord van TORTOISE+BLACK

Hi Tomisin,

Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with your order.

I can see that your order was placed on Sunday 24th August and despatched on Friday 29th. I appreciate there was a 24hr delay with Royal Mail, and then there was no-one at home to accept the delivery on their first attempt. That being said, the glasses were still delivered within the 7-10 working day lead time we quote for all prescription orders.

Our customer service team are always here to help with any queries or concerns, and we would never wish for a customer to be left with something they are unsatisfied with. I would be happy to welcome a return and offer you a full refund. Please find a link below to our return’s labels:

https://www.tortoiseandblack.com/delivery/#Returns

I will contact you directly so we can discuss the matter further and address any remaining concerns, as we never want customers to leave with a sour taste. In the meantime, please do get in touch with me directly should you have any questions at all.

Best wishes,
Ellie
Senior Vision Consultant

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