I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Toon meer
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Lees wat reviewers zeggen
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Toon meer
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Toon meer
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Geschreven door het bedrijf
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Contactgegevens
Great North Road, PE8 6BX, Peterborough, Verenigd Koninkrijk
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Uitstekend
1K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great communication
Great communication. Quick delivery. Well packaged. Item as advertised.
1 november 2025
I ordered something and had to return…
I ordered something and had to return them straight away as I found my glasses that I was replacing but the service was seamless thanks
15 oktober 2025
Impressive service
The prompt delivery of my Rayban Wayfarer classic sunglasses was very impressive, as was the actual price.
I would recommend Tortoise+Black to anyone looking for competitively priced designer sunglasses.
29 oktober 2025
Quick delivery excellent sunglasses and…
Quick delivery excellent sunglasses and packaging perfect.
3 oktober 2025
Will definitely use again.
Great selection of everyday and sports sunglasses. Ultra competitive pricing.
2 oktober 2025
Great product, very well priced and delivered promptly
They were incredibly well priced (half the price for the same raybans I’ve recently bought elsewhere (these were replacements as I dropped and broke the others) they are a beautiful product, came with a very nice case and were quickly dispatched and received- thank you!
27 september 2025
My gorgeous Rayban sunglasses in a…
My gorgeous Rayban sunglasses in a beautiful blue colour are divine. They fit perfectly and they came quickly for my holiday.
6 september 2025
service excellent
service excellent, customer service excellent, delivery quick and easy
8 september 2025
Easy to follow
Easy to follow, useful process tracking and verification with an optician. Arrived on time. More range and options for being able to view what they might look like on would be even better.
21 september 2025
Excellent service & lowest price i…
Excellent service & lowest price i could find. Love the new Ray ban`s.
18 september 2025
A very positive experience with tortoise and black.
Although I did not buy any sunglasses from tortoise and black in the end, I cannot fault my experience with them.
I had ordered the sun glasses online but they were not available so one of the team phoned me and emailed me about my options. She was genuinely pleasant and very helpful.
I will definitely buy my next pair of sunglasses from them.
18 september 2025
Great price and very quick delivery
Great price and very quick delivery. Very happy with my sunglasses. I would definitely purchase from this retailer again
11 september 2025
Excellent experience
Very smooth experience from start to finish. Fast delivery, great product.
Very satisfied overall.
24 augustus 2025
No communication or refund
Delivery of glasses was fast.
I have since sent back the parcel using Royal Mail as the glasses didn’t suit me and have not had a refund or even communication to tell me that this is in process.
15 augustus 2025
Antwoord van TORTOISE+BLACK
Dear Katie,
Thank you for taking the time to leave a review.
Looking at the records, I can see that a refund was issued on 8th September, which was the day your order came back to us. Obviously, that is 12 days before you left your review, so it certainly should have reached you by this point. I know that Maya has contacted you by telephone this morning, left a voicemail and followed up by email too. At this stage, we would ask that you double check your bank/card statement, and we will then take the matter further with Stripe (our payment provider) if required. .
In terms of communication, as a matter of course you should receive an automated email from us once a refund has been issued. We will definitely look to see if there has been a system, error here with the triggering of this message. Please accept our apologies if this has not been received.
We always strive to offer the best possible service, and rest assured, we will work with you to ensure the matter is resolved amicably.
Please do not hesitate to reach out to me directly if there is anything else I can do to help.
Best wishes
James Coakley
Director
If I could give zero I would my glasses…
If I could give zero I would my glasses took forever to come and when they did turn up looked nothing like I was expecting, a d there stupid return process is rubbish save yourself the trouble and find somewhere else
24 augustus 2025
Antwoord van TORTOISE+BLACK
Hi Tomisin,
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with your order.
I can see that your order was placed on Sunday 24th August and despatched on Friday 29th. I appreciate there was a 24hr delay with Royal Mail, and then there was no-one at home to accept the delivery on their first attempt. That being said, the glasses were still delivered within the 7-10 working day lead time we quote for all prescription orders.
Our customer service team are always here to help with any queries or concerns, and we would never wish for a customer to be left with something they are unsatisfied with. I would be happy to welcome a return and offer you a full refund. Please find a link below to our return’s labels:
https://www.tortoiseandblack.com/delivery/#Returns
I will contact you directly so we can discuss the matter further and address any remaining concerns, as we never want customers to leave with a sour taste. In the meantime, please do get in touch with me directly should you have any questions at all.
Best wishes,
Ellie
Senior Vision Consultant
Bought it for someone birthday and they…
Bought it for someone birthday and they loved it
6 december 2024
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