Tottenham Hotspur Reviews 197

I shop here quite often as myself and the family are big fans and I’ve only ever had one bad experience and I’ve bought A LOT. Of items from here.
Just bought a Tottenham away shirt from last season for my Nan and it is of good quality and arrived bang on time.
Highly recommend.

Nice printing on shirt and delivered in timely manner. Little more expensive than elsewhere but supporting club matter too..

Recently bought a personalised away shirt for my 10 year old grandson. Fitted perfectly so bought a personalised home shirt for £80 in exactly the same size. The home shirt is noticeably smaller than the away one. Sleeves really narrow and chest 1.5” smaller. He is so disappointed and I am £80 poorer! Spurs shop refuse to refund/ exchange as the shirt is personalised even though unwearable. Dreadful. I understand if I had ordered the wrong size but both shirts were the SAME size.

Yall tripping. This place was Amazing, and literally I hate football. ( long story but Tottenham son, saints hubby). Such welcoming staff you should be proud. We had a great day and I almost liked football 😀🖐. Thank you .

I booked a stadium tour today with relative ease and I am thoroughly looking forward to doing it! Good website and survive!

I purchased a shirt and football from the Spurs shop during a stadium tour with my grandson, who was visiting from Canada. He follows everything Spurs when at home, he is a member of the Ottawa Spurs supporters. The shirt seams had not been lock stitched, result! all parted within one year, the ball stitching also failed, within a year. Spurs shop informed me that faulty goods should be returned within 30days! Matter closed, other than they sent some Spurs player pictures to my grandson. Having supported Spurs since 1954, attended all the away games in Europe during the great Billy Nick years, I have canceled my Spurs One Hotspur membership. This is not the way to treat loyal fans. Will never purchase the Spurs brand again ( I have spent over £200 on Spurs merchandise during 2019)

Purchased shirts 2 for 1 in the sale, used the Spurs size Guide but they were too small, I returned them for a larger size. Spurs emailed me to confirm the return then emailed me to say order dispatched but on delivery only 1 shirt. I emailed customer service to be told I only ordered I shirt, I pointed out that it was a return and I had 2 shirts but too small. I was then advised the matter was being dealt with by returns I’ve emailed 2 more times without success.
Vern jones

I ordered four items online to be dispatched together, I received two, with an invoice totaling more than the original order. I kept receiving updates about the remaining two being delayed, to then be told the last item had been sent - err don't you mean two? No someone has amended my order, I contacted them and was told to reorder this missing item, but I shouldn't have to, I never amended the order, why should I pay postage again when it's not my fault and so forth. Definitely wouldn't recommend or hurry to use them again

Great and knowledgeable staff for the tour, and helpful staff at the shop. Keen to help and available most times on the phone. Prices have runaway over the years, although enjoyable club. Thanks to the staff at Renaissance Travel Bureau for getting great deals for the hospitality days.

I bought my spurs t-shirt online following their size guide so I decided to have it personalised because I expected the size guide on their website to be correct. So I woke up today on a Saturday to find my parcel and realise the shirt is too small... so I phone them and explain i used their size chart to be told there's nothing they can do. I love spurs but this is a huge let down. Thanks spurs for putting me out of pocket i won't be buying from the store again.

Spurs own brand clothes and merchandise is truly shocking quality and over priced. Usually the clothes last about 2-3 months and then you notice either stitching coming apart, transfers coming off or shrunk so it will fit my 8 year old! The Nike stuff from the shop of fine... I am a season ticket holder and have now stopped buying from the shop.

I returned the goods and got proof of postage from the post office, 2 months later I am still awaiting my refund. Have been in weekly contact via email as the phone number is currently unobtainable and have been repeatedly fobbed off. Very poor customer service indeed!!

The experience at the new Tottenham Hotspur Stadium is wonderful. It's amazing to see how far the club has come.

amazing stadium, best in the world

What a stadium, this place is amazing. Fantastic choose of food and at a reasonable price as well. The food also actually taste really good.
Everything about this place is just right.

I fail to see what all the fuss is about, the washroom facilities were far from clean and smelled like the Thames sewage works in Barking! There is very little chance I'll be there again in a hurry. And the stewards were more aggressive than the so called thugs shall we say.

But on a lighter note, I did enjoy my meat pie and cup of tea, even though it was in a paper cup

Awesome stadium ... foods very pricey but i suppose thats the difference when you go down south!!! oh and beer without a head is un heard of where im from

I went to to Tottenham stadium with my cousin for the first as he is a Spurs fan and we wanted to a stadium tour, it was really good and enjoyable. The person who did the tour guide was very good and he was funny and explained things clearly. Showed us what happens at the stadium during match day and where do players and showed us their changing rooms and facilty. The Best tour I had. I forgot the person name who did the tour but I know the date which was Saturday 22nd February and tour time was 2pm. Thank you for the amazing tour. :)

Terrible customer service, don't shop here!

Ordered a jumper for my dad for Xmas which never arrived. Have contacted Tottenham shop many times now and keep getting brushed off, told to contact the post office myself or told that it has been delivered (it definitely hasn't).

I just want a replacement or a refund but they are refusing to help. Shockingly bad customer service. You just dont expect it from a big company.