I had a great experience at Townhouse in Canada Place. This was my second time going for a luxury pedicure with gel. Ramune took great care of me and did an incredible job on both the pedicure and... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Today I had a luxury gel pedicure with callous removal and arguably one of the best pedicures I’ve had with Avanisha. She was gentle, asked if pressure, temperature of water and if I had any tender po... Toon meer
Bedrijf heeft geantwoord
First time customer at Townhouse Bank. Awesome experience! Insha and Priya made took care of me. Insha suggested colors which I like very much both polished on my pedicure and cat eye on my manicure.... Toon meer
Bedrijf heeft geantwoord
Went to book gel pedicure. Only one client. Apparently fully booked for 3 days so had to use a machine and I was booking a £77 pedicure for 3 days time as there was no other option. Too complicated! S... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Contactgegevens
Verenigd Koninkrijk
- townhouse.co.uk
4,2
Goed
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Natalie was amazing
Natalie was amazing! My toes are now holiday ready! Thank you 🤩
13 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Vanessa. Thank you for your wonderful review!
We're so pleased to hear Natalie helped get your toes holiday-ready! We'll be sure to share your lovely feedback with her.
Have an amazing holiday, and we look forward to welcoming you back to Townhouse soon!
Love, Team T x
Great pedicure by Courtney
Great pedicure by Courtney! Gave great advice on after care & was very friendly.
13 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Chloe. Thank you for your lovely review!
We're delighted to hear you enjoyed your pedicure with Courtney. It's wonderful to know she made you feel welcome and provided helpful aftercare advice to keep your feet looking their best.
We'll be sure to pass along your kind words, and we look forward to welcoming you back again soon!
Love, Team T x
Do not recommend overall
I’ve been here a few times already and even got a friend to come. It’s always hit or miss. The customer service specifically is appalling. They hardly speak to you or they’re too new (and therefore don’t have great customer service skills yet). I one time had a person who did not speak to me the whole time until I had to pay. The last straw for me was when I showed up for my 2pm appointment on June 12th. I waited there for 10 minutes. No one says hello, just says the name of the next person up. And I finally ask someone if my appointment is ready because it didn’t check me in on the kiosk. This person (Jess) tries to help but she’s didn’t understand what or how to start fixing the problem. She just kept playing with her iPad and showing me a cancelled notification on their end. Everyone else, including the manager Shannon, was helping a customer but until I said I wanted the manager’s name so I can contact Customer Care (because apparently that’s who you bring it up to - not the on-site manager which is so odd) then she comes over. She proceeds to ask if I paid online and I said I wasn’t sure, I don’t think so. So she says ok well sometimes they confirm it if you don’t pay so that means it wasn’t confirmed?! I received 3 email confirmations so how is that even an explanation?! She then proceeds to tell me that Jess had a client who was late for appointment now because I was asking for help and she was trying to help. I genuinely couldn’t believe how they handled that. I explained I paid for parking, I took time out of my day to come to this appointment and for the reason to be that it was cancelled because I didn’t pay online was ridiculous and all they did was apologize and told me to contact customer care. Shannon did say she would contact customer care but honestly the whole vibe from her was very dismissive. I do not ever plan on coming back to this location and would advise you to find a proper nail technician.
12 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Nicola. Thank you for your review and feedback. We're truly sorry to hear about your experience and inconvenience this caused you.
We completely appreciate how disappointing it must have been to arrive for your appointment that was cancelled. We also understand how upsetting it would have felt to spend time seeking assistance and leave feeling unheard and unsupported.
At Townhouse, we strive to provide every guest with a warm welcome and exceptional service from the moment they arrive, so we're very sorry that this wasn't reflected in your experience. Your comments regarding both the communication and support you received in salon have been taken seriously and shared with the relevant management team.
We're pleased that our Customer Care team has since been able to connect with you and work towards a resolution, but we'd still like to sincerely apologise for the experience that led to your review.
Thank you again for bringing this to our attention. We genuinely value your feedback and the opportunity it gives us to improve.
Love, Team T x
Such a nice pedicure with Ellie!
I had a pedicure with Ellie and it was so nice! Would deffo recommend x
12 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Olivia. Thank you so much for your recommendation!
We're thrilled to hear you had such a lovely pedicure with Ellie. We'll be sure to share your kind feedback with her — she'll be delighted to hear it!
We can't wait to welcome you back to Townhouse again soon!
Love, Team T x
Great treatment
Great treatment. Friendly therapist.
Beautiful environment.
12 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Natalie. Thank you for your lovely review!
We're so pleased to hear you enjoyed your treatment and felt well looked after by your therapist. It's also wonderful to know you appreciated the salon environment — creating a welcoming and relaxing experience is so important to us.
We hope to welcome you back to Townhouse again soon!
Love, Team T x
Had a wonderful experience at…
Had a wonderful experience at Townhouse, my nail technician was Nasana, she was so lovely and did a beautiful job of my nails. I would highly recommend.
12 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Hermione. Thank you so much for your kind review!
We're delighted to hear you had such a wonderful experience with Nasana. We'll be sure to pass along your lovely feedback to her — she'll be thrilled to know how happy you are with your nails.
Thank you for your recommendation, and we look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Townhouse Nail Salon Birmingham
Visited Townhouse Nail Salon in Birmingham today - excellent service, friendly staff. I had a manicure, BIAB application and a beautiful cats eye mirrored effect. The nail technician was fantastic- really took the time to listen to what I wanted and delivered a great result. Great experience, skilled staff - beats the high street salon by a golden mile. Highly recommended
11 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for such a wonderful review!
We're delighted to hear you had such a great experience at our Birmingham salon. It’s fantastic to know that your Nail Artist took the time to listen to exactly what you wanted and created a beautiful cat eye mirrored effect that you loved.
We’re especially pleased that our team's friendly service and attention to detail stood out, and your comment about us "beating the high street salon by a golden mile" truly means a lot to us.
Thank you for your recommendation, and we can't wait to welcome you back for your next nail appointment!
Love, Team T x
Seren was super lovely and efficient
Seren was super lovely and efficient, I’m so happy with my nails!!
10 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Edie. Thank you so much for your lovely review!
We're delighted to hear that Seren was so lovely and efficient, and that you're so happy with your nails. We'll be sure to pass on your kind words to her.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Quality of Gel Polishes
I have been visiting Townhouse every 3 weeks or so for around 3 years and had been pleased with my manicure. However they have introduced their own range of gel polishes and frankly the quality is dreadful quite apart from the fact that the choice of colours is very very limited. The worst of it is I have had my nails peel off for the third time and this has only happened with their own range of polishes. At over £50 a time I am now going to have to find somewhere else to have my nails done.
22 mei 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Dawn. Thank you for taking the time to leave a review and for your loyalty to Townhouse over the past three years.
We're very sorry to hear about your recent experience and the issues you've encountered with your gel manicure. We completely understand how disappointing this must be, particularly as you've previously been happy with your appointments.
We do offer a 7-Day Flawless Finish Guarantee on all full gel services, and we'd love the opportunity to look into this further for you. Unfortunately, we can only see your first name on Trustpilot, which makes it difficult for us to locate your account and contact details.
Please could you get in touch with our Customer Care team at customercare@townhouse.co.uk with your appointment details and any photos you may have? We'd really appreciate the chance to investigate and discuss this with you directly.
Thank you again for your feedback, and we hope to hear from you soon.
Love, Team T x
Natalie was amazing
Natalie was amazing. Lovely experience will be coming back
9 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Sophie. Thank you so much for your lovely review!
We're delighted to hear that Natalie took such great care of your nails. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
We look forward to welcoming you back to Townhouse soon!
Love, Team T x
Don't waste your money.
If i could give a 0 then I would.
My polish only lasted a day, so be warned, they believe that that is ok and my fault really.
I booked luxury performance manicure - UV Top Coat for extended wear, gel-like shine, faster drying and long-lasting wear (up to 10 days) £52 - but apparently there is no guarantee on this. So basically up to 10 days means 1 day only also - I feel mislead, lied to and then fobbed off.
DON'T WASTE YOUR MONEY.
They did offered me a refund ( good will gesture apparently) in a way of credit to have another treatment - I made it very clear to them that if they can't deliver what they advertise/promise, then I have no desire to ever return to their salon (any of them) - and that's my problem, not theirs in their eyes.
Shocking communication, terrible customer service . BE WARNED
6 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Martina. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience at our salon.
We’re disappointed to learn that your manicure did not meet expectations and that you felt the result did not reflect the standard of service we aim to provide.
We can see that our Customer Care team have reached out to you to resolve this matter.
Love, Team T x
Leonie was great and did a fantastic…
Leonie was great and did a fantastic job with my damaged, outgrown nails! Super friendly and accommodating. Highly recommend :)
6 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Jess. Thank you so much for your lovely review!
We're delighted to hear that Leonie took such great care of your nails and helped transform them.. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
Thank you for your recommendation, and we look forward to welcoming you back to Townhouse soon!
Love, Team T x
I loved my nails
I loved my nails! Dyashti in Glouscester Road was super lovely and the service was fantastic. I will be coming back very soon!
6 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Luisa. Thank you so much for your lovely review!
We're thrilled to hear that you loved your nails and had such a fantastic experience with Dyashti. We'll be sure to share your kind words with her, she'll be delighted to hear them.
Thank you for your support, and we can't wait to welcome you back again very soon!
Love, Team T x
The nail technicians Isha and Dahmina…
The nail technicians Isha and Tahmina were very attentive and did a fantastic job.
Tahmina was espically good at giving nail care advice and assisting with choosing the right colour for me
5 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Sharlene. Thank you so much for your wonderful review!
We're delighted to hear that Isha and Tahmina provided such attentive service and did a fantastic job. It's especially lovely to know that Tahmina's nail care advice and help with choosing the perfect colour made your experience even more enjoyable.
We'll be sure to share your kind words with both Isha and Tahmina — they'll be thrilled to hear them.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Antwoord van Townhouse
Hi Emma. Thank you for your review!
We're delighted to hear that you had a great experience with us. Your feedback means a lot to the team, and we're so pleased we could make your visit an enjoyable one.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Rose and Stef were amazing
Rose and Stef were amazing, I came in for my wedding manicure and pedicure and they made sure I was so happy with everything and gave me advice on colours. I’m so happy with the result!
4 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Lola. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
I thought they had Gel Bottle inc nail…
I thought they had Gel Bottle inc nail polishes and that was why i booked through them, because i love their colours. I was shown their own production of gel nail polishes which are a bit translucent and not as vibrant as gel bottle. I don't think they should have changed their color selection, the colours were limited as well. the price was also too much, i booked express with gel removal which costs £47. for £50 in most places they do a russian manicure including gel removal while using gel bottle colors. the practitioner seemed good, although since i didn't have manicure done i can't be totally sure about that either yet. i would choose russian manicures over this next time.
3 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Chidem,
Thank you for your feedback. We're sorry to hear the experience didn't meet your expectations.
We recently transitioned to our own Townhouse professional gel range across all salons. Our products have been developed to deliver long-lasting results and support nail health, though we appreciate that colour preferences are personal and that our current selection may not have matched what you were looking for.
We're pleased to hear your nail artist made a positive impression, and we'll be sure to share your feedback regarding colour choice and value with our team as we continue to evolve our product range.
Thank you again for taking the time to share your thoughts.
Love, Team T x
Poppy and daman were fantastic today
Poppy and daman were fantastic today. I felt very pampered!
1 juni 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Harriet. Thank you so much for your lovely review!
We’re delighted to hear you were happy with both Poppy and Daman’s work and that they made your experience such a friendly one. We’ll be sure to pass your kind feedback onto them both — they’ll be so pleased to hear it. We look forward to welcoming you back again soon!
Love, Team T x
Amazing experience!!
30 mei 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Margarida. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
Antwoord van Townhouse
Hi Sue. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.