Townhouse Reviews 

Rosalia was fantastic, very attentive, friendly and my pedicure was amazing! Highly recommend Townhouse nails! 💅

Just had the most amazing pedicure at the new Town House Champneys Tring with Hannah so relaxing highly recommended.

Lauryn did an amazing job with my nails she took so much care and they look amazing. Thank you lauryn xx

Hannah was meticulous throughout my manicure taking great care every step of the process. I love my fresh set - thank you!

Freya was really polite and friendly. I feel more relaxed and loved the experience

Hema was absolutely amazing. She is very friendly and dors her job very professionaly. Thank you Hema! :)

Beautiful nails, fabulous service, very happy customer

It was lovely when I went.

However, I spent £100 on some gel extensions only for one to fall off completely whole 2 weeks later! If I’m paying a premium price tag, why is it falling off so soon? I’d get better at a high street nail shop!

What’s worse is their customer service. I’ve been sending emails and messages on their WhatsApp channel to try and get a repair and I’ve heard absolutely nothing back.

This is beyond frustrating for the very high price point. I’ve been left with no other option but to leave a bad review.

I believe they are ignoring me due to the fact it’s outside of the 7 day guarantee. However for the price point, I would expect much better quality.

It’s a massive shame because I really enjoyed the experience when I went.

Sadly I was refused treatment when I turned up for my booked pedicure appointment at St Paul’s Townhouse. Apparently I should have disclosed when booking that my big toenail fell off over 10 years ago and has never fully grown back. I was also told that I needed a doctor’s note to say I was ok to have a pedicure.

I’ve had dozens of pedicures in other salons since this nail fell off and none of the nail technicians have ever refused to treat me or even hinted that this may be an issue. It’s in Townhouse’s T&Cs, which I admit I didn’t read until afterwards, but now I know.

As I cannot comment on any treatment, this review is simply to advise other potential customers to read their T&Cs carefully, probably with a dictionary to hand to help understand all the medical terms.

I was told I could speak to the manager but she was busy dealing with another unhappy customer, so after a few minutes of waiting for her I left. I will not be bothering my doctor for a note about this and will use a different nail salon in future.

At least they didn't charge me!

Townhouse markets itself as a premium nail salon. Premium prices, however, do not excuse appalling customer service, inconsistent standards and an attitude that suggests loyal customers are an inconvenience rather than valued clients.

I have been to multiple Townhouse locations over the years, including Fitzrovia, Belgravia and Victoria. After my latest experience, I will never set foot in another Townhouse salon.

I arrived before my 9:15 a.m. appointment. I had gel remaining in 3 nail (some of which was insignificant). Instead of spending around a minute removing it, the technician spent approximately five minutes arguing with me that it couldn’t be done because they were “back to back” with appointments. A manager then stepped in and instructed her to remove it anyway. Five minutes wasted arguing over something that was approved in the end and took in total 90 seconds (and a fee which I was happy to pay for). It was absurd.

The real farce came after the pedicure had already been completed. I was suddenly informed that gel could not be applied because my nail was supposedly “lifted”.

Really?

The exact same technician applied gel to the exact same nail in May. The nail has not changed. Other Townhouse salons have also treated exactly the same nail without hesitation, as the nail is not in fact lifted.

So which is it?

Was the SAME technician wrong in May, or was she wrong this time?

Because both cannot be true.

When I suggested using ordinary nail polish instead, I was told that wasn’t allowed either and that I should “paint it at home myself.”

Imagine paying premium prices at a salon only to be told to go home and finish the job yourself.

The inconsistency is staggering. Policies appear to change depending on the day, the salon or whoever happens to be serving you. There seems to be no consistency, no accountability and certainly no common sense.

At this point, it’s clear that Townhouse has become more interested in operating like a production line than delivering the level of service its prices are supposed to justify. The attitude from staff is dismissive, confrontational and completely lacking in customer care.

If you’re looking for a salon that values consistency, professionalism and treating customers with respect, I’d look elsewhere.

There are far better nail salons in London that charge less, communicate better and don’t make you feel like you’re arguing over every step of your appointment.

Townhouse has permanently lost my custom, and I will be encouraging friends, family and colleagues to spend their money elsewhere.

Really disappointing salon not worth the money.
Pedicure stations that were free around us weren’t clean and whole experience felt rushed and unpleasant.
Spoke to customer care afterwards - pretty unhelpful and just offering a small amount of points in their points scheme as compensation.
Really recommend using a different salon instead - many places are doing it better

I live in LA but visit London often … I’m so glad I finally made an appointment at Townhouse (South Kensington location on Gloucester). Gabriela was amazing - she was so gentle with the gel removal and did a wonderful job on my pedicure! I felt relaxed and refreshed - the shop had an ultra chill vibe with beautiful aesthetics. I highly recommend!

It was so lovely! I’m a regular and I always have the best experience and my nails always come out so good. Today I was with Avanisha and she was so kind and made sure I felt comfortable and loved what I was getting done.

Alis was amazing today, she was lovely to spend time with as well as being a fab nail technician. I’m so happy with the service and would highly recommend 🤗

Alis in Sheffield made me feel comfortable from the get go. Telling a me everything that was going to happen next and confirming I was comfortable.

Being able to have a chat, rather than sitting in silence was a huge plus!

Fantastic customer service, great experience and made me feel confident.

Great birthday treat which I wholeheartedly recommend!

Alis was just amazing at Sheffield.
She was so kind delicate and caring and nothing was too much for her.
Absolutely amazing service and I feel so refreshed afterwards.

Always a friendly, quality service. I don’t go anywhere else for my nails.

We went to the nail bar to see if my wife could get a repair to one nail gel. My wife spoke to a young nail technician who lacked any customer service training, she barely looked at my wife before asking if she had an appointment, to which my wife replied, no. She then stated that they were fully booked and carried on treating a different customer. No sufgestion of when we could come back, my wife asked if there was availability the next day, she was told abruptly, No! Without eye contact. I appreciate she was doing the nails of a customer but it was not my wifes fault there was no one on reception and she chose to engage with my wife. We felt very dusrespected and felt she was very rude, not only with the abruptness of her replies but also because she made no effort to speak to my wife. My wife is Asian, not sure if she felt it was ok to speak to a minority that way, or if she is rude to everyone but the owner seriously needs to retrain her, needless to say, we wont be back.
This was the Townhouse Milton Keynes

Friendly and professional service. Avenisha was gentle and thorough. I’ll be back.