Today I had a luxury gel pedicure with callous removal and arguably one of the best pedicures I’ve had with Avanisha. She was gentle, asked if pressure, temperature of water and if I had any tender po... Toon meer
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First time customer at Townhouse Bank. Awesome experience! Insha and Priya made took care of me. Insha suggested colors which I like very much both polished on my pedicure and cat eye on my manicure.... Toon meer
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Thank you to Ramune at Townhouse Canary Wharf for an amazing gel pedicure. She was also really understanding I ran slightly late because I got lost in the mall.
Bedrijf heeft geantwoord
Ramune did my pedicure today and I totally love my new gel nails. I changed the colour choice and she was happy for me to try different shades of pink. The choice of pink shades was a bit limited in m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Contactgegevens
Verenigd Koninkrijk
- townhouse.co.uk
4,2
Goed
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Rosha was fantastic
Rosha was fantastic! So friendly and I love my nails!
24 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Maia! We're delighted to hear you enjoyed your service with Rosha. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Perfect for a busy day
Thank you for a super efficient and good pedicure. I was able to quietly finish some work and get my pampering done at the same time. Perfect for a busy day
24 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Emma! We're delighted to hear you enjoyed your pedicure. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Wonderful service!
Cherrie was wonderful! Listened to everything I asked for and made sure I loved my nails. They were exactly as I wanted thank you!
24 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Saf! We're delighted to hear you enjoyed your service with Cherrie. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Nai was lovely and my nails looked…
Nai was lovely and my nails looked amazing!
24 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Chelsea! We're delighted to hear you enjoyed your service with Nai. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Their online booking page doesn't…
Their online booking page doesn't accept my foreign bank card. Their phone number is just a recorded message on repeat, again and again, telling me to press 1 for WhatsApp. And the WhatsApp is a similar automated merry go round. !!!!
22 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to share your feedback. We're sorry to hear you've experienced difficulties with both our booking process and contacting us.
Unfortunately, we're unable to identify your details from your review. We'd really appreciate it if you could contact our Customer Care team directly at customercare@townhouse.co.uk so we can look into the issue with your booking and assist you further. Love, Team T x
Awful experience
We travelled to Townhouse Cambridge July 18th 11.15am for our first visit of Nanny, daughter, granddaughter and daughter in law for a pedicure each. We paid £205 for a perfectly polished pedicure each (which is no longer on the menu - our feet weren’t even washed!) My 9 year old granddaughter was told that she couldn’t have her finger nails painted too as there wouldn’t be enough time so we paid £50 for her to have her finger nails painted only with a diet coke. She sat along time doing nothing beside us. A ridiculous amount of money for what she received.
My daughter in law had her nails painted with normal polish and the assistant kept wafting card to dry them quicker and caught them several times and marking them. We had to return 2 hours later to complain that the polish had failed. Not one apology from anyone when we reported it. We were made to feel that it was our fault. We didn’t want to wait again so asked for a bottle of varnish to take away so we could redo the nails. This was frowned apon and we were given a nearly empty bottle. I can not believe we paid £205 for this bad experience. Daylight robbery! I really would like some money back. This was supposed to be a special experience for us all.
18 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Caron,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your visit did not meet your expectations, especially as this was meant to be a special experience for you and your family.
We’ve reached out to you via email to discuss your feedback in more detail and work towards resolving your concerns.
We appreciate you bringing this to our attention and hope to have the opportunity to put things right.
Team T x
A great experience and will return!
Lubjana was fantastic - very personal and I love my holiday toes! Thank you
20 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Helen! We're delighted to hear you enjoyed your pedicure with Lubjana. We look forward to welcoming you back to Townhouse soon and hope that you have a lovely holiday! Love, Team T x
My first time at town house
My first time at town house. Booked a manicure with Mariam. Absolutely brilliant. Mariam was friendly, very professional and excellent at what she did. Will definitely come back again.
18 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sarah! We're delighted to hear you enjoyed your manicure with Mariam. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Calm tranquil environment for manicures…
Calm tranquil environment for manicures and pedicures. Marium really paid attention to detail and did a good pedicure.
18 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're delighted to hear you enjoyed your pedicure with Marium. We look forward to welcoming you back to Townhouse soon! Love, Team T x
I had an appointment yesterday at…
I had an appointment yesterday at Covent Garden
Travelled two hours to get there only to be told on arrival the appointment had been cancelled
Utterly waste of time
So can’t review service
There is not phone number for customer service for problems like this - I was told to send an email
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for taking the time to share your feedback. We're very sorry to hear that your appointment was cancelled after you had travelled such a long distance. We completely understand how frustrating and disappointing this must have been.
Unfortunately, we're unable to identify your booking from the information provided in your review. We'd really appreciate it if you could contact our Customer Care team at customercare@townhouse.co.uk so we can investigate what happened and work towards a resolution. Love, Team T x
Great experience as always
Great experience as always. Very happy with my nails
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sarah! We're delighted to hear you had another great experience and that you're so happy with your nails. We look forward to welcoming you back to Townhouse again soon! Love, Team T x
Great pedicure with Michaela today
Great pedicure with Michaela today. Super friendly and took real care with my nails.
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Deb! We're delighted to hear you enjoyed your pedicure with Michaela. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Dany was lovely- checking in the whole…
Dany was lovely- checking in the whole time!
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback Chloe! We're so pleased to hear Dany made you feel well looked after throughout your appointment. We look forward to welcoming you back to Townhouse soon! Love, Team T x
I went to Townhouse on Northcote Road
I went to Townhouse on Northcote Road, Clapham with my 11 year old daughter. I interacted with two staff members and they were both cold and unfriendly. My daughter was there for a manicure, when she presented her hands to the nail technician she gave a look of horror and said she couldn’t touch her hands as my daughter had some ‘condition’. My daughter looked like she was going to burst into tears, she was hurt and embarrassed.
I explained it was just a bit of eczema that was not contagious. The nail technician refused to touch my daughter’s hands without a doctors letter!
I have taken my daughter to several places to get her nails manicured, including Margaret Dabbs in Liberty’s and there has never been an issue.
I wish I had read the reviews first. Ghastly place.
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
We're so sorry to hear about your experience Elaine and sincerely apologise for the way this situation was handled. We completely understand your concerns and have reached out to you directly to discuss this further and work towards resolving it. Love, Team T x
Courtney did a great job and was very…
Courtney did a great job and was very helpful during my appointment!
16 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sania! We're so pleased to hear Courtney did a great job and made your appointment such a positive experience. We'll be sure to share your kind words with her, and we look forward to welcoming you back to Townhouse soon! Love, Team T x
Perfect pedicure with Gigi
Perfect pedicure with Gigi ! Loved the experience and quality ! Definitely coming back
15 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your lovely feedback Mimi! We're delighted to hear you had a perfect pedicure with Gigi and loved the experience. We'll be sure to pass your kind words on to her. We can't wait to welcome you back to Townhouse soon! Love, Team T x
Alis has done a great job
Alis has done a great job! My toes look fabulous, ready for my event in London Whitehall.
13 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your feedback Anna! We're so pleased to hear Alis did such a great job and that your toes are event-ready! We hope you have a wonderful time at your event and look forward to welcoming you back to Townhouse soon! Love, Team T x
Lovely pedicure
Ari was great. Love my pedicure. Very attentive.
13 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your feedback! We're so pleased to hear you loved your pedicure with Ari. We'll be sure to pass on your kind words, and we look forward to welcoming you back to Townhouse soon! Love, Team T x
Excellent nail service by Marnie
Excellent nail service by Marnie. She is so sweet, friendly & so gentle on nails. She also polished my nails so beautifully!
13 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're so pleased to hear you had such a great experience with Marnie. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Lovely pedicure from Mariam
Lovely pedicure from Mariam! Super comfy chairs and environment.
10 juli 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your feedback Cathy! We're so pleased to hear you enjoyed your pedicure with Mariam and had a relaxing experience in our salon. We look forward to welcoming you back to Townhouse soon! Love, Team T x
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