I contacted toycentral to ensure the product i was buying was the correct one. They emailed yes. I ordered it, it was the wrong product and I can not return. They use evri for delivery, but not retu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The company kept in touch with me the whole time, and answered any questions I had promptly. My item even arrived early, I am very happy with the service. I read the reviews and was unsure but so glad... Toon meer
I bought a hand held suduko game for my dad. I didn't realise it was being shipped from America, so it did take weeks to arrive. However, customer services were true to their word and kept me updated... Toon meer
I ordered a collectors edition toy so was quite expensive. I never received tracking info like stated in my confirmation email but my order turned up 4 days early and in perfect condition. I will h... Toon meer
3,7
Gemiddeld
457 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent product!
Excellent product!! It arrived quickly from the US. It was well packaged and arrived in pristine condition. Thank you!
22 september 2025
Review zonder uitnodiging
A truly amazing piece
A truly amazing piece. Artistic and effective design.
4 september 2025
Review zonder uitnodiging
Great bingo boards non stick sliders
Fab bingo boards but took a while to arrive and looking at the main supplier mr.chips i would of saved money buying direct from them
16 september 2025
Review zonder uitnodiging
Bella was very helpful
Bella was very helpful, kind and respectful. Her email to my enquiry was quick with a reply on what would happen, I emailed again and Bella again was quick with her reply and thanked me for my patience. My problem was solved thank you
13 september 2025
Review zonder uitnodiging
Issue sorted extremely well with delivery address and name…
Issue with delivery address and name and this was sorted out promptly and efficiently thanks
1 september 2025
Review zonder uitnodiging
Good All Round
Fast delivery. Well packaged. Item as described and in good condition.
1 september 2025
Review zonder uitnodiging
Stress free experience from start to…
Stress free experience from start to finish . I would definitely use Toys central again .
31 juli 2025
Review zonder uitnodiging
A lovely jigsaw to complete
12 augustus 2025
Review zonder uitnodiging
Easy to order great teddy's love them
23 augustus 2025
Review zonder uitnodiging
Avoid or get scammed and have your data stolen!
This company is not UK based, the goods are coming from China, the offices are in Hong Kong. They are not subject to data protection laws and I received two phishing emails, with my data stolen from them, which looked like genuine courier updates, but were scams. They did not care, nor address the data breach. They did not address the massively delayed delivery due to delivery from China. I would not have ordered had I known, for environmental reasons as much as anything else. They misrepresent themselves, leak your data, do not take security seriously and are not answerable or bound by any legislation that is useful or protective for consumers. Avoid them at any cost.
7 januari 2025
Review zonder uitnodiging
Antwoord van ToysCentral United Kingdom
Dear Customer,
We're truly sorry for the experience you’ve had. We take data security and customer trust very seriously and are actively reviewing the situation.
An email has been sent to your registered address, and we kindly ask that we continue our correspondence via that thread for a smooth resolution.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Thank you again for your understanding.
Regards
ToysCentral
Great communication
Great communication. Tracking number provided very quickly. Able to track the delivery all the way from America. Only UK seller who was able to offer this product. Fantastic service. I highly recommend this company.
12 augustus 2025
Review zonder uitnodiging
Good feed back from queries.
Good feed back from queries.
Disappointed in delivery time which I thought was standard 5 days but it turned out to be 3 weeks.
1 augustus 2025
Review zonder uitnodiging
Good service
Good service, prompt delivery and goods as described. Perfect ! !! Thank You :-)
8 augustus 2025
Review zonder uitnodiging
Great Item good service 5*
17 juli 2025
Review zonder uitnodiging
They are SCAMMERS!!
They are SCAMMERS!!! Charging double for jelly cats! Just go direct to Jelly Cat and pay half price. What makes you lot better? Utter scammers!! Hope you go bust
28 juli 2025
Review zonder uitnodiging
Antwoord van ToysCentral United Kingdom
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
ToysCentral
Sent me the wrong item, eventually was well compensated
Had issue with being sent the wrong item and trying to return it, but after some negotiations was actually quite generously compensated. Their customer service on the site leaves a lot to be desired, but whomever is handling their PR / Trustpilot reviews is considerably better and far more helpful. Had I been able to deal with them first and just return the item instead of being given the run-around, I would have had a better experience, probably would have attempted more orders from them.
25 juli 2025
Review zonder uitnodiging
Antwoord van ToysCentral United Kingdom
Hi Liam,
We’re truly sorry for the inconvenience caused by receiving a damaged product. Thank you for being so understanding as we resolve this.
Regards,
ToysCentral
Great product
Great product, and easy to navigate website. The item did take an extended period to arrive though and missed a birthday. This didn’t detract too much from the experience though as the team were communicative about delays and provided regular updates.
7 juli 2025
Review zonder uitnodiging
Avoid
Unfortunately did not have what I ordered and paid for but offered me a few ways to make it right and eventually refunded me the full amount.
23 juli 2025
Review zonder uitnodiging
Antwoord van ToysCentral United Kingdom
Hi Annelyse,
We sorry to hear about your experience. We’re reviewing the situation and appreciate your understanding.
I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
ToysCentral
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