ToysCentral United Kingdom Reviews 

I ordered something that was almost £200 then got an email saying out of stock and offered me something that was only £20
I have gone into extreme depression over this and hope I get my refund or I will have to take you to court

Scam!!!! Do not buy. I ordered something for £75. Never sent and refusing to refund.

TOTAL SCAM, DO NOT USE!! Took £300+ and never sent the product. Terrible experience, fake company, horrendous customer service. Recovered my money through my credit card company. They also leaked all of my personal details.

It took a long time from ordering to being informed that the particular colour of car was sold out. Then equally long time for different coloured car to arrive.
However the apology and explanation was well received and appreciated.

When I first received my item (Clue Office Board game) I was quite disappointed as it was damaged. I reported this issue on the phone and was asked to Email pictures. Once this was completed i had notification and was given with a new tracking number. The product arrived today in absolute mint condition, fully sealed. Thank you for sorting the problem.

I am just reading all reviews now and seems I have been scammed. I have reported the website to the police who are now investigating. I paid for an item since 22/12/2024 and it was estimated to be delivered on 31st and till date no item delivered. They gave me a dhl tracking number and item has been in the same position which shows it’s a fake tracking number as another customer mentioned here. I will ensure all enforcement agency investigates this company as I am pissed off because this item was for my daughter’s birthday and it never arrived. I have sent an email and no one has responded. I just want my money back, I paid a lot for this item.

The customer service was very good and they communicated very well throughout the long wait.. but it was a worrying time as I needed the items for a specific date and it took over a month to receive them.
Plus there seemed to be some scam going on where I received emails about this order from other people which involved requests for customs payment.. so this was also very worrying but I guess was not the fault of TOYS CENTRAL.
Thank you for keeping in touch about it all.
If you could improve the time it takes to deliver that would be good.

Great service and communications. A special thanks to Amy who sorted things out when I needed to change my order after I made a mistake.

This company is a total scam. I purchased a special collector’s Hulk figure for a significant amount of money, only to start receiving random emails with links to fake tracking sites. After raising my concerns and reading the Trustpilot reviews, I realised this was all part of their scam. I've reached out to request a refund, but they are not honest at all and offer refunds in the form of vouchers. As if anyone would buy from them again. The response I got was unhelpful, and it's always just a first name with no last name, which is a huge red flag. Avoid this company at all costs!

Below was one of their responses.

"I would like to clarify that the offers like 10% and 15% I provided "if you still want to proceed with the order."

But if you still want to cancel the order, please let me know if "Full refund in the form of a voucher + 20% additional voucher on the total order value £235.6" is feasible for you.

I await your reply.

Regards,
Zarina
WeCare
ToysCentral

If I could give minus stars I would. PLEASE AVOID this company. Items did not arrive. Promised refund twice, not received and when I involved my bank they said they could no longer issue a refund unless I told the bank to "drop" the case. Such scammers. Do not waste your money.

This company whilst not scamming are most definitely mis-informing customers about who and where they are & how quickly they can deliver. I was looking for an item for a Christmas present, not something that is easily available in the UK but I could see that you could buy it in the US. During my search Toyscentral UK came up and showed the item in stock. It showed that if ordered within a certain time it could be delivered before Christmas. The cost of the item was extortionate but I felt as it was in the UK it was worth paying the extra. Well, turns out they don't have the item in stock & order it from overseas to be delivered direct to customers - so just middlemen really- and not operating in the UK either. It took them 4 days to 'process' the order & then after a few emails said delivery could be anytime between 2-3 weeks. So missing Christmas and not within the timescale shown on the item. It has now arrived but late and at a high cost. Also their customer service treat you like an idiot & just refer you to 'Ts & Cs' rather than answering direct questions. Lesson learnt. Learn yours from me & avoid.

Very good service. Nice and quick.

What a scam outfit , ordered
a jellycat for my granddaughter on the 14 December 24 , and paid £67 with express delivery, what a joke ! After several emails to them they finally replied on the 24/12/24 to say order has now been confirmed, then after I emailed them again , they said said they didn’t have my order but offered me , I can only describe as a fake version off one and a 25 percent off , they are a scam outfit , and I would not recommend this so called scam outfit to anyone!

Reliable And Customer Service Is Available Straight Away, They Knew My Order Number Before I Even Mentioned It , Very Attentive To Their Customers, Product Came Exactly As It Was Shown Yes I Would Recommend Them 100% :)

I didn’t realize there were different countrys that this company exists, so I inadvertently left a review on the .ca one. However, I did check my tracking and it says Swindon, GB. So, in reading the other reviews here, I see I’m not alone. Same story, no refund when requested, package still not here, dec 24. I simply went on the website to order a toy that was sold out everywhere else, at almost quad the price I might add. I quickly requested a refund when I realized it was the wrong item after all. Well, I was offered a 10% refund. Huh?! I complained and then was offered a full refund. Ok cool. A day later I get an email notifying me of shipment. Gah! I might add that this was through several emails that usually took a day each. I’m tired of fussing about it at this point. If it arrives, if, great. I got a toy I don’t need. BE WARNED, stay clear of these guys. It’s not on the level.

There are so many red flags in retrospect, I should’ve known better. Lesson learned.

DO NOT BUY I MEAN IT

I bought what was listed as a MTG booster box containing 30 booster packets. Instead I received 1 booster packet. There was no responses to my email after a week so I had to call up, only to be hung up on multiple times. Finally got through to someone who couldnt even speak english and said I could return it but id have to pay the postage which is like £15 to the USA so it wasnt worth it. He then offered me 30% off on the phone which I wanted to take but it had to be done over email apparently so there is a paper trail, which he then said he cant do and can only offer me 15% and it was a voucher for the company to buy something else, like id want to buy from them again. I am extremely dissatified in what was meant to be a christmas gift. There is no way of speaking to the actual company just an outsourced indian call centre who have a combined number of 2 brain cells. My order number is UK-TC#P661017577.

Dodgy company. Ordered a product which was already far more expensive than retail price but given it was sold out in other normal retailers, it seemed like a good option. Despite being shown a delivery date of 1-2 weeks, it did not arrive in that timeframe and having called them they advised me it would be at least another week - no explanation or apology offered. Worst of all, they clearly share their information with scammers as since ordering I have received multiple phishing emails attempting to get me to click on links to check the status of my order. If they have had a data breach, they are not complying with their GDPR requirements to notify customers, so my guess is they have sold the information intentionally (also a GDPR breach). Stay away from this company!

The company claims to be UK based but items are shipped via America. And some of the confirmation emails are in Hong Kong currency?! I placed an order in early December, plenty of time before Christmas. I still haven’t received the items and the company has confirmed they will not arrive in time for Christmas. Very disappointing. A waste of time. This is not a UK company

On time, good condition!

The Miko 3 was received and I had regular update for the delivery but did not specify the date of expected arrival date. However, when I spoke with the customer services I was reassured that I will receive within 7 working days. I was generally happy with the experience as I got it for my Granddaughter before Christmas.
Very good price.