ToysCentral United Kingdom Reviews 

This company are nothing short of scam artist and you would best of not dealing with them at all, ordered a bespoke Genshin toy from these people which turned out to be fake.
This resulted in me having to claim the money back from visa which they kindly did.

Placed an order for a board game expansion bank

18th Jan 22, order was UK-TC#4722.

Still haven't received any information as to when delivery will be made.

Edit the order reference is given above.

Order UK-TC#4722.

I can prove the order for anyone interested I just can't upload here. You are fraudsters and thieves.

First of all, I will say that my order did arrive and in fairly good time, and was correct, so from that perspective I was happy!
However, ever since the order I've had a series of pretty much identical emails from bogus email addresses claiming to give tracking info on my order (we're now a few weeks after it was delivered). This include my name, address, email, order number etc (so it's obviously come from this company). this company clearly does operate a legit front office, but must be working with scammers (selling data), or are themselves sending out phishing emails. I would say it's absolutely not worth the hassle of being hounded with phishing emails!

Update (17/07/2024)
Would love a response because I'm seriously hacked off. You've given my name, address and phone number out. Absolutely not acceptable. I've reported the site to the national cyber security centre.

Update (23/07/2024)
Replying to the response from toyscentral who said the emails aren't from them - great so you sold my very personal information then! If anything that is worse.

Just don't bother with this company, it's not worth the hassle of constant emails. I'd love compensation but let's be honest these are crooks and are never going to admit to it 😊

I ordered an item that I wanted so badly, and wasn’t too common in the UK.

Price: Fine I guess. (a bit much, but not too expensive).

Website: Now I had some issues with it. Trying to log back onto their website a few times simply didn’t work, or took a long time.

Support: The hotline was not that well, mainly due to it being a call centre in India, rather than in the UK, however, the online forum (while taking a bit longer than 1-3 hours) worked well.

Delivery: Still was able to find my tracking number (even if the page for it wouldn’t load), and was able to track it. And the package came nice and safe.

Overall: I would give this experience a 3/5, I got my item, but there were some troubles here and there.

Scam site, charge silly money for toys which you will never get, do not use this scam site

I WANT MY ORDER CANCELLED IMMEDIATELY. ORDER NUMBER UK-TC#P669113017.FULL REFUND.

THE TOY IS NO LONGER NEEDED

I never got the toy, but they send my money back, so It IS not scam.

I have placed an order, can’t reach them. no confirmation of order. no tracking details. no communication, have taken money.
wish i had seen all these reviews first!
AVOID AVOID AVOID
I doubt i will get my item
SCAMMERS

I have placed an order, no email confirmation, no tracking but the money has gone. Ive tried phoning the number it never connects. I will be contacting trading standards, AVOID THIS COMPANY IT IS A SCAM. Feel like an idiot!!

Waiting on a parcel, they've taken my money and change order confirmation 3 times. I've emailed them with no reply regarding my order, was hoping to get a response as there are some good stuff on their website. But can safely say will think twice about ordering from them again

Company are not getting back to me! My order has not turned up. Worryingly whenever I click onto my order status it keeps refreshing ‘order confirmed’ to todays date!!! So far I’ve had 4 different dates saying order confirmed and no other status to say the order has been dispatched or that it’s on its way. This is for a birthday present so it’s important it arrives soon !

Just like everyone else on here I've paid over £50 for balloons for my sons 2nd birthday party which is on Saturday and I've got no tracking number or any confirmation as to when they will arrive! No one is getting back to me and everything about this company is just atrocious!!!

Awful company. Avoid like the plague. I ordered in January from them took weeks for them to contact me and tell me the item I ordered was out of stock. Stupidly ordered a 2nd time from them recently...checked with them via live chat that the them was in stock..they said it was. Contacted them a week later to chase tracking they said it would be despatched within a week. Called them to be told that the item had been despatched and they would email me a tracking no. Didn't receive so live chatted once again where they told me they'd emailed a week ago to say the item was out of stock. When I told them I hadn't received any email at all they confirmed they'd sent it to a completely different email address ( data breech ? ) had to cancel the 2nd order and wait for a refund and they would not admit I'd been lied to about it being in stock and being dispatched. Obvious a scam company. A

Scam. They do not send the correct goods and what they do send is damaged. Refunds are not offered. Avoid at all costs.

I ordered a collectors edition toy so was quite expensive.
I never received tracking info like stated in my confirmation email but my order turned up 4 days early and in perfect condition.
I will have a very happy little girl on her birthday. Thank you Toys central.

Company is charging 4 and 5 times the actual rrp of items, "discounted" from even worse prices.

Truly disgusting. It looks like an extra 0 on what might be a good price.

100% trying to trick people

They say they're prices differ from other local vendor because of supply and shipping costs but the products I was looking at specifically are from the UK and less than 25% the price in other vendors with less than a 10% margin.

Again, their prices are over 200% more in a lot of cases

I would strongly recommend avoiding this company. They took the money from my credit card immediately, but they still haven't sent me anything, and they're not responding to emails. Save yourself the trouble and buy from somewhere else instead.

UPDATE: I have increased the rating to 2 stars as the item did finally arrive. However, this company's communication has been atrocious. When I ordered the item I received an automated email telling me they would let me know when it had been dispatched, but they never did. I raised two support tickets, one expressing concern at the delay, and another telling them the item was no longer needed (the birthday had been and gone). With each support ticket they sent me an automated email saying they would respond, but they never did.

Terrible company. I purchased my Autistic/ ADHD Son a dreamgym doorway sensory swing for Christmas. In less than a month, the hanging straps started to fray.
Health and safety. Not safe to use.
The cost was £280.00. So not cheap.
They refuse to send replacement straps.
DO NOT BUY FROM THIS COMPANY. Once they have your money. They don't care in providing any customer service.

I ordered a train controller on the 23rd January. I was told that they would give me tracking details. Nothing.
I emailed them. Nothing.
I should have read these reviews first.