Train Direct Reviews 203

I ordered two pairs of men’s trousers on 31/05/2026 and still haven’t received my order 18 days later and counting. I emailed over a week ago and have had no reply. I also tried calling three times today and nobody answered.

The lack of communication and customer service is extremely disappointing. I will continue trying to contact them until I get a response, but based on my experience, I would advise others not to order from this company.

Would give no stars if possible!
Ordered an item from the company and it failed to arrived. Emailed for an updated with no reply. Followed up with 2 phone calls, always promised a call back but never received. Eventually spoke with someone and arranged a refund which has not been received yet, nor has a reply to a further follow up email.
DO NOT ORDER FROM THIS COMPANY! Absolutely no customer service!

Do Not Use

I placed an order for 4 polo shirts on 29/03/2026 and, over six weeks later, I have still received nothing.

During this time, I have contacted Traindirect multiple times on 0330 223 5596 and have been given a different excuse on almost every occasion — told items would be sent “by the end of the week”, then “by the end of next week”, then “definitely by Friday”. I was also told delays were due to illness, being away, and even being on holiday, yet no actual progress was made.

My latest call was particularly disappointing. A female answered stating she was not from Traindirect but would ask someone to call me back, before passing me to someone else who repeated the same promise that someone would contact me. Once again, no resolution.

The frustrating part is that I have used this company many times before without any problems, which makes this experience even more disappointing. The lack of communication, repeated false promises, and complete failure to fulfil the order has been unacceptable.

Due to the continued delays and no clear resolution, I had no choice but to source the items elsewhere at additional cost to myself, meaning I am still left out of pocket because of this.

As I have now lost confidence that this order will ever be delivered, I have had no option but to start the process of reclaiming my money through my bank.

Sadly, based on this experience, I would not recommend using this company.

It was a great experience, effectively participate and learn by doing with equipment, which gives proper clarity. Trainer was quite experience and deeply explained the content.
It was amazing experience to be a part of training.

It was a amazing experience which we all practically did how to use it. Well traind..our trainer was well presented.

The training on PEG training was enlightening and the trainer took his time to explain.

The lads went above and beyond to help me get the right uniform and training details I needed. Booked onto the course now and my uniform is on its way for me passing. Can’t thank them enough!!!

Christopher was great at the Oliver McGowan training today!

Received inhouse emergency first aid at work training today as well as skin integrity and medication.
The course content was relevant and very informative. The trainer himself was very knowledgeable in the role and was able to answer all questions I had. Things had changed since last year and it was really interesting. I did a lot of practical training including tourniquet which was new to me!
I feel confident again in these areas.

Uniform Shop - Had a problem, they picked up the phone in seconds and were passionate about solving it, going beyond my expectations. I will definitely order again from them.

The course was laid out well for me to understand and retain information. Craig was easy to get on with and made the experience fun.

Great training with Craig! Would definitely recommend!

Awesome presentation

Well presented,New Learning, motivational and will be helpful at workplace.

training given by trainer - Grey very educational and presented well .

Training was fun and educational and Grey presented it well .

Very knowledgeable and informative well devliverd

Had moving and handling training with Craig today and it was very enjoyable. Much more comfortable and fun than past experiences. Thorough information given.

Extremely knowledgeable trainer.could answer all questions asked.Was not boring at all. Hopefully we'll have him for training again. Best yet!

Was a great course and the teacher(Craig) was explaining everything well, would definitely recommend