Dear companies, institutions, please don't work with TransferMate. I received an email from them, stating that an institute is sending my money back, and they will transfer it back to the account it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... Toon meer
Bedrijf heeft geantwoord
Over the years, I have used TransferMate for many transactions overseas and their back up and service has always been first class. On occasions, things go astray when dealing with developing countries... Toon meer
Bedrijf heeft geantwoord
Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frus... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Contactgegevens
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Ierland
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4,2
Goed
470 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Martina Nestorova
Martina Nestorova, She is attentive, patient and polite.
19 december 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Luzia,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Efficient and effective!
Marie Ver De Guzman helped me with an issue. It was super easy to communicate and I got the desired solution within no time.
16 december 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Shahrear,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Getting a refund from a university
Getting a refund from a university. They are extremely difficult to work with, want excessive documentation and will not help you only threaten to send the money back to the university. Do not use them.
15 december 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Joseph,
As a regulated entity, TransferMate follow strict regulations and laws, set out by local and governing bodies. Despite our best efforts to keep document requests to a minimum there are times where we may require further information in order to process your transaction.
TM Customer Support
Winnie
Winnie , helped me solve my problem i am facing during my payment in transfermate .
10 december 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Gokul,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
2 months and nothing
For 2 months of sending them all the documents providing everything they requested in different files in same file pdf and so forth, they transferred me to another person, who then requested the same documents again.
The incompetence of the people that are working there is just non believable, I want it to be know which are the incompetent people working there , so they might get fined by the owner, managment or whatever, best case for them to be fired.
I wouldn't recommend people to be using the service of this company, better use wise, I made the account and already transferred the funds. Took me total of 3 days, with money to be transferred and to arrive.
You are a joke
Kind Regards
Bertil
1 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Bertil,
Thank you for taking the time to share your concerns and for speaking with our team. We’re sorry to hear about your initial experience, but we are glad that we had the opportunity to speak to you and address your concerns.
At TransferMate, your satisfaction is our top priority, and we are committed to continuously improving our service.
If there’s anything else we can assist you with or if you have additional feedback, please don’t hesitate to contact us.
TM Customer Support
Hannah Millos helped me to resolve the…
Hannah Millos helped me to resolve the issue I had during a payment transfer. Very helpful! Thanks.
26 november 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Purnur,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Best customer service Specialist ever
Best customer service Specialist ever
26 november 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Ougi,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
I really like the service
I really like the service! And she is so nice. Even though my english is not perfect and decent. I feel she understand my status well and helps me alot!
23 november 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Yujin,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
How would you explain a senerio where…
How would you explain a senerio where you got an email from transfermate telling you about your refund and it says your refund is 4.3m in naira and they keep asking for unnecessary documents and the next minute they stopped asking and after few days they make a refund of 2.8m in naira , the question is why did I get an email saying my money was 4.3m in naira and later got credited with 2.8m in naira... would you say they have successfully manipulated me or the workers are not competent and they didn't inform me via email that i have my refund already, same as when i wanted to pay the tuition fee it got delayed for almost 2months before they could successfully make the payment and why is their website not accessible for couple of week now?
8 november 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Tee,
As a regulated entity, TransferMate follow strict regulations and laws, set out by local and governing bodies. Despite our best efforts to keep document requests to a minimum there are times where we may require further information in order to process your transaction. As you know we were then in fact in a position to process your refund once the necessary documentation was received. The conversion rates for some currencies fluctuate more than others and in your case by the time the documentation was received the rate had changed.
TM Customer Support
Excelent service as usual.
13 november 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Carlos,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Excellent and efficient customer…
Excellent and efficient customer service.
6 november 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Ronke,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
A shitty company that wants money for…
A shitty company that wants money for literally doing nothing, 2$ for every payment you do, even within the same country.
31 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Marvin,
As a currency provider TransferMate does not charge a fee for cross currency transactions however we do advise that we may apply a fee for same currency transactions.
Fees vary depending on our banking provider costs. The benefits to using TransferMate verses a traditional bank is money transfers are quicker and more efficient.
We're sorry to hear that your experience with us didn’t meet expectations. We work hard to provide excellent service and we regret that we fell short in your case.
TM Customer Support
Perfect assistance
Perfect assistance. Specific guidance was given, and it helped me a lot. Really appreciate it.
31 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi 나도윤,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Agent Maria was very kind and helpful
Agent Maria was very kind and helpful. I thank for her support. Thank You
30 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Mehmet,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Very good customer service
Very good customer service, friendly and effective
24 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Jaycee,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
I really enjoyed the assistance I…
I really enjoyed the assistance I received thriugh the live chat. Thank you very much PJ for the efficient support.
22 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Alex,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Good
Cross-border remittance will have a time difference to wait for three to five days, the platform customer service is very good, you can also choose different language customer service inquiries.
22 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Sitan,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Quick and efficient, no hassle.
Maria Caones responded promptly to my inquiries. She efficiently resolved the issue after a brief exchange of information, which took approximately two minutes.
10 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Moha,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
The agent was informative.
9 oktober 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Shah,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
Super fast help in the online chat…
Super fast help in the online chat feature!
30 september 2024
Review zonder uitnodiging
Antwoord van TransferMate
Hi Antonis,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
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