Transfer TravelReviews 

84
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

Found this site as we were looking to sell our River Cruise credits. Didn't really expect to sell them but we found someone who had already booked the same cruise line and had yet to pay their final... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

This site has some good offers but the layout and search criteria could be better and the absence of a safe harbour or escrow service of any sort needs to be addressed. The concept is great but diffic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

It's a nice site that meets the needs of many travellers, especially frequent ones. However, I'm not a fan of the new update where you can only see the seller's contact details, but you can't make a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I sold Flix Bus Voucher on this site. And got good resale value through their wide range of audience. Even though the transaction was only around 20 USDs, the support I received from their team was mo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online marktplaats

Geschreven door het bedrijf

Here at Transfer Travel, sellers can securely sell their unwanted travel plans and, similarly, buyers can safely purchase last-minute adventures at heavily discounted prices! We are a trustworthy travel marketplace, and we understand that life can sometimes get in the way. Therefore, our team is here to offer a consistent and reliable service to our customers, helping to turn an often negative experience into something positive, leaving both our buyers and sellers happy. Our great reviews are a testament to how customer-centric we are; with a helpful team and secure platform, we are a company that cares.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

84 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(84)

46 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Lost $3000

I experienced a lack of protection with my purchase on TransferTravel. Initially, I bought an Aer Lingus voucher, and it was smoothly transferred to my name. However, months later, I

discovered that the voucher had reverted to the original seller's name. Despite reaching out, the seller failed to rectify the issue, only claiming they had transferred it to my name, and then ignored my further communications. Consequently, I lost both my money and the voucher, amounting to $3,000. TransferTravel's only action was to send emails to the unresponsive seller, yet they still allow them to remain a site member, effectively overlooking the fact that they have, in essence, stolen from me.

Edit based on reply: They just keep repeating to me the 7 day policy. As I have said multiple times the voucher was transferred to me and I have it in writing from the airline it is in my name. However somewhere in there system it was not updated so I need the seller to verify it is in my name and they won’t help. Therefore unless you plan to buy the voucher and travel within 7 days fully do not use this site. For the saving it’s not worth the zero protection and money at risk.
Based on there response; I was told there was no investigation. First I was told I would get a full refund, then as it’s outside the 7 days we will actually investigate to see who was at fault or the issue and then it was just no it’s outside the 7 days we are doing nothing

edit based on reply: they have confirmed today they are investigating

2 maart 2024
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Hi there, Sarah. We do apologise for the situation you experienced on our site between you, the seller and the airline provider; however, we believe we have assisted you in this investigation as best as we could have done and in line with our terms and conditions. We do state that any issues need to be raised within 7 days of the sale so that we can be as proactive as possible. In this situation, however, your issue had been raised 6 months after purchase. We hope this won’t deter you from using our site, as we value all our users and only wish for the best experience for you.

Reply to recent edit: As per your conversation with our customer service team today, we have advised we are still investigating this and will contact you as soon as we can do with a resolution. Thank you for your patience while we look into this.

Beoordeeld met 5 van de 5 sterren

I sold Flix Bus Voucher on this site

I sold Flix Bus Voucher on this site. And got good resale value through their wide range of audience. Even though the transaction was only around 20 USDs, the support I received from their team was more than anybody would expect for such low value transactions. Ashley and Aicha, helped me through PayPal account money transfer and showed lot of patience and availability to my questions. Thank you so much and keep up the good work.

22 februari 2024
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Hi, Swap, thank you for your review! We're so pleased you were able to sell your voucher on our site. Our team are always here to help and we appreciate your feedback, your kind words will be passed on and we hope to see you back on our site soon!

Beoordeeld met 5 van de 5 sterren

Great service experience!

Found this site as we were looking to sell our River Cruise credits. Didn't really expect to sell them but we found someone who had already booked the same cruise line and had yet to pay their final balance. Molly and Ashley were amazing with their guidance and quick responses throughout the whole process. I will definitely recommend Transfer Travel!

1 februari 2024
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Hi, Margaret, we're so pleased that you were able to find a buyer and sell these! And we're so pleased you were happy with the service you received from our team; I will definitely be passing your comments on.

Thank you so much for the great review, we hope to see you on our site again soon!

Beoordeeld met 5 van de 5 sterren
Logo Transfer Travel

Antwoord van Transfer Travel

Hi YBE, thank you so much for the 5 stars, and for your comments about our site. We hope that you will visit us again soon!

Beoordeeld met 5 van de 5 sterren

Amazing selling experience

Amazing selling experience - I listed a holiday that I unfortunately couldn't go to. With the travel agent refusing to refund payment (as I made it in full), my only option was to go or lose the money.

Learned that you can sell your travel to other people so listed on Transfer Travel and got 80% of my money back within 2 weeks.

Great experience and a hidden gem of a website

4 december 2023
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Hi, James. Thank you so much for your review! We're so pleased that you were able to sell your travel plans on our site and recover the majority of your funds. We look forward to welcoming you back on our site soon!

Beoordeeld met 5 van de 5 sterren

Continous support from Customer…

Continous support from Customer Represantative and Quick deal with transperency

1 december 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you for your kind words Sriram, we're so pleased that you are happy with our site, and our customer service! We hope you will revisit our site soon!

Beoordeeld met 5 van de 5 sterren

Best Website for inspiration

Have booked through transfer travel twice now and both times have been cheap deals and service I wouldn't hesitate in booking again in the near future. Ashley from customer service was very responsive.

12 december 2023
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you for your kind words, I will certainly pass these onto Ashley in our customer service team! We're so pleased that you have found use of our site multiple times, and we hope you will continue to use it in the future.

Beoordeeld met 5 van de 5 sterren

Чудовий сервіс

Чудовий сервіс, здійснив покупку ваучера, вдалося зекономити 40%.
Дякую!

4 december 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you for your review, Maksym, we're glad you were able to find this at a great price on our site, and we look forward to seeing you back on there soon!

Beoordeeld met 5 van de 5 sterren

Quick, easy and supper helpful

Really easy to follow, fancied a last mi minute trip away without the hassle and paying too much. Spoke to someone on the team and they were super helpful.

20 november 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Hi, Adie, thank you so much for your review and kind words, we're so glad you found our site and team helpful. We look forward to welcoming you back on our site soon!

Beoordeeld met 3 van de 5 sterren

Customer service on chat was very good

Customer service on chat was very good.
Website is very hard to navigate.

Idea is great.

7 november 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Hi, Samuel, thank you for your kind words about our customer service, I will be sure to pass this onto the team! However, I'm sorry you were struggling with our website - we appreciate your feedback and will sort this soon. We hope to see you back on our site when we do!

Beoordeeld met 4 van de 5 sterren

Great service

I am impressed with the website overall but I just wish they had a bit clearer info on how to post the listing maybe some videos or step-by-step guides more easily available. Was able to get through to Ash on the web chat who managed to explain it all to me, so the crisis was averted!

18 november 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Hello, Joel - thank you for your feedback, this is something that we can look into to help make our site more user-friendly. Despite the issues, I am glad that Ash was able to assist and resolve your problem!

Beoordeeld met 4 van de 5 sterren

I was looking for a cheap flight to…

I was looking for a cheap flight to Mallorca for 2 people and happened to stumble on this website by complete chance, I'm so happy I did though as I don’t think I would have found anything as close to the low price that I got, and the customer service answered all the questions I had in speedy time and were all just so friendly.

4 september 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Hi Amanda, I'm so pleased that you were able to find what you were looking for, and that you were impressed with our customer service - it's what we aim for!

Beoordeeld met 3 van de 5 sterren

Quick to fix my issue

Tried to change the offer on my listing but was unable to do so, after speaking to Molly on the customer service team she was able to arrange a workaround for me and the buyer. Managed to solve my issue after some initial hiccups... cheers Molly!

14 november 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Hi, Richard - thank you for your review and kind words. We are sorry that you experienced issues to begin with, but delighted that Molly was able to resolve them for you. We hope to see you back on our site soon!

Beoordeeld met 1 van de 5 sterren

Hopeless. Avoid.

This has to be one of the worse websites I've ever encounted. Navigation is awkward. FAQs are difficult to fathom (how much are their fees?). The Transfer Travel Support pop-up box fails to answer the simplest of questions. More annoyingly still, the box fails to close obscuring the text that I had entered. It does not allow the upload of photos. Instead it ask you to search their image library. Nothing appeared on this.
Neither was it possible to save the text that I entered. After 45 minutes frustration I've given up. Avoid.

8 november 2023
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Hello Andrew, we are sorry to hear of the issues you experienced whilst visiting our site, we certainly do not intend to leave anyone feeling frustrated after using our site. We apologise that the chat box hadn't worked and that no-one was there to help answer your queries.
Furthermore, with regards to the text box, we are aware of this issue, and others, and are in the process of upgrading our site to make it as user-friendly as possible.

Once again, we do apologise that we weren't able to help you on this occasion, but thank you for leaving an honest review, this has highlighted to us what we need to sort out to help us grow as a site.

Beoordeeld met 5 van de 5 sterren

Absolutely wonderful!

23 oktober 2023
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you for your review, we appreciate your kind words and glad you found our site wonderful!

Beoordeeld met 5 van de 5 sterren

Really good website and even better…

Really good website and even better customer service! Thank you

13 oktober 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Hi Jeffrey,

Thank you for your review, your comments are appreciated and I will pass your kind words onto our customer service team. We look forward to seeing you back on our site soon!

Beoordeeld met 5 van de 5 sterren

One Week Corfu

My son and I were looking for a weeks holiday in Corfu

I as a single parent was looking for the best value way of booking to allow us some more money for the holiday excursions

I found transfer travel and like for like I only paid 65% of alternative websites options using their services for my hotel

Definitely worth a try!

8 september 2023
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you Alex for this great review! We're so glad you found a fantastic deal. We look forward to serving you again in the future.

Beoordeeld met 4 van de 5 sterren

Slovakia Trip 23

Me and my partner had some time booked off at the end of August but nowhere booked. We’d heard about travel transfer from a friend so thought we’d give it a go. Website was a bit buggy but we managed to find a holiday in Slovakia with flights for a great price. Great deal and great website. Will definitely come back!

30 augustus 2023
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you for your review, Bill! We’re so pleased you were able to find something, and we hope you had a wonderful time! We look forward to welcoming you back to our site soon.

Beoordeeld met 3 van de 5 sterren

Good idea, poor execution

1. Every change to the listing (including description and price) requires a review that can take up to 24h, this is unacceptable for a last minute deals.
2. Within last 3 days you cannot make ANY changes to the listing, including price. This is ridiculous because the most time-critical negotiation happens in the last few days.
3. Support doesn't seem to have any ability to make any changes themselves.
4. From their FAQ - "we are so confident your listing will sell, we will reimburse your fee once it's sold". This doesn't make any sense. If you are confident my listing will sell, then you should reimburse if it DOESN'T sell.
5. Expect cheeky offers on listings, do not expect to recover more than 20-25% at best.

22 september 2023
Review zonder uitnodiging
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you for your review, Igor, we really appreciate your feedback.

We do try to approve the listings as soon as possible, but there can sometimes be delays; this is something we are looking at limiting.

With regards to amending the listing within the last 3 days, we do not accept any listings, new or amended, within 3 days of expiration as it can take up to 72 hours for the documents to be transferred over between the buyer and the seller, which therefore wouldn’t leave enough time to action on this.

We are confident our customers' listings will sell, however, on occasion, they may not, and we cannot guarantee the sale. We therefore do retain the initial listing fee as per the selling service we offer and our T&C’s.

Thank you again for your feedback, this helps us improve so our customers can experience the best service. We hope to see you back on our website soon.

Beoordeeld met 1 van de 5 sterren

Awful Buggy Website - Don't trust your money with them

Awful. A website that is full of bugs - unable to edit properly - good luck on mobile. If this is how they present their site be VERY weary.

EDIT 11/06/23 - WATCH OUT there is a sudden uptake of great reviews and replies from TT, within the last 6 days which all appear to be VERY DUBIOUS.

15 maart 2023
Logo Transfer Travel

Antwoord van Transfer Travel

Thank you for contacting us. We are always happy to hear from our customers. Apologies for any inconvenience caused whilst using our site. We have been undergoing website maintenance and updates to make your experience as smooth as possible and are now back to provide customers with a fantastic service on a great platform! Your patience has been greatly appreciated.

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