Once again TransUnion fail to deliver on their commitments. A perfectly simple request for a hard copy of my Credit File ignored. 3 weeks before even an acknowledgement and then a 7 working day promis... Toon meer
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Lees wat reviewers zeggen
Can’t access my information despite providing correct details. Not allowed to be told why I can’t access information. Seems like it’s just an excuse for external companies to drop our credit score and... Toon meer
Contacting these people is an absolute waste of time. You report a specific problem and their reply is totally unrelated and disregards anything you've told them in the first place....
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Contactgegevens
One Park Lane, LS3 1EP, Leeds, Verenigd Koninkrijk
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,8
Gemiddeld
619 reviews
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They don’t listen to what you are…
They don’t listen to what you are saying I have paid a parking fine that even though I shouldn’t have had to I did cos they threatened a CCJ. Even though I paid it they still lodged a CCJ against me. I have sent proof of payment to TransUnion and they are refusing to erase the CCJ. They are asking for court paperwork I don’t have the court didn’t even tell me the CCJ was being lodged I found out by seeing my credit score go down. Whole experience has been horrendous. TransUnion have not helped me at all they are not even listening to what I am saying
21 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Helen,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Avoid this terrible company at all…
Avoid this terrible company at all costs contacted them many times and told them my electoral registration date is incorrect. Sent proof of the correct date and still they refused to change my date😡
20 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Alperen
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
I have contacted you twice and once was…
I have contacted you twice and once was to remove someone's name and its was done within a few days the current query this was answered with 2 hours the service is amazing Thank you
20 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Lovely customer service,patient and…
Lovely customer service,patient and professional
19 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
INCOMPETENT AND INCORRECT
Absolutely crap and incompetent and inefficient.
Spotted an error and pointed it out, they then were sent proof, and they then sent me back incorrect information telling me they weren't changing it.
If they can't even get electoral register information correct, how can credit companies rely on this inaccurate agency.
17 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Rikki
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Company has no idea what there doing
Companies they claim I owe say I don’t and have even started removing it yet these still arguing that they have no say but they do our credit cheeks?! Embarrassing and usless
15 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Kevin
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Incorrect credit score
Very far incorrect credit score I'm in excellent in Equifax and Experian however this company is dragging me down in the 500s because (lack of credit reporting from credit providers). So I am personally responsible for them getting the correct credit info on time. How are you operating it you cannot get people's info. The banks don't even like you it seems or they would report on time. I seldom review but you're affecting my livelihood. So there's a 1 star although it won't make a difference. And please I'm not going to email you to chat further so don't reply with that same reply you send everyone.
15 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Marshall
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Refuse to acknowledge and answer my…
Refuse to acknowledge and answer my concerns that they have 2 accounts for me 1 with incorrect info 300 + points lower than my true score
13 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Madeline,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Poor customer service
Poor customer service! Not helpful, robotic/ stock responses, ridiculous, incomprehensible 50 page 'Your Credit File Explained' accompanying the credit report! However, this (credit report) is key information. Further, how can their data be so obtuse and the process to change it so cumbersome /slow - bearing in mind Credit Files have potentially detrimental effects!?
30 januari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi David
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
They hold information on that they…
They hold information on that they provide to 3rd party companies, which I understand, but I asked them to give me that report which I should legally be entitled to and I haven’t received it, no wonder that gave a bad reviews on hete
10 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Shacksta
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Helpful after ID Fraud
Had to contact Transunion after being the victim of identity fraud and they have been most helpful
10 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful but I was seeing this…
Very helpful but I was seeing this on credit Karma. But TransUnion are there parent company. But TransUnion have sent me a very excellent message / email excellent company
10 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful
Very helpful. Put me at ease that I wasn't being silly in contacting them with my concerns. Received email straight away with how to proceed with everything I need to reply correctly.
6 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Sarah
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Valuable help
I had some doubts regarding my credit score, which dropped, and after talking with a member of their team they gave me some advice that could me help me to increase it. The lady who I talked to was very helpful and friendly.
At the beginning I was afraid to search for their help, and I’m very satisfied with the results now.
5 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Unhelpful,slow and no urgency…
Unhelpful,slow and no urgency whatsoever, automated responses mean nothing !
28 day process to acknowledge then another 28 days to amend. Bearing in mind Credit Files have a detrimental effect in each situation and the necessity to progress in certain applications.
14 januari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
HELP FROM TSHEDI AT TRANSUNION
Tshedi, who I have been dealing with at Transunion, has been fantastic to be honest. I can't fault the service at all as I always get a reply to my questions. Obviously it's a very complex subject, (Credit Report Details), so I assume a lit if people do require help. Best wishes. Ashley.
3 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
An efficient and friendly Customer Service
They were very efficient and friendly in dealing with the matter I raised with them. The procedure I needed to follow was clearly explained, and a subsequent email sent for me so that I could clarify additional details they required to progress the matter raised. All in all a very good customer service so far.
2 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Default file which is more than six…
Default file which is more than six years old is on my file making it my score worst. I have email them so many times but no response
2 februari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Appalling customer and dispute service!
Appalling customer service ! Evidence sent 6 times to prove my status on electoral role and you have still failed to correct your records!!
31 januari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Homophobic
Being male, and gay. They are being difficult for me changing my surname following marriage. Let me straight female friend had now issue.
30 januari 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Steven
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
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