Mark was external helpful , the first flights I wanted were no longer available so he worked hard to find suitable replacement at a great price point. He was excellent at communicating on phone and by... Toon meer
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Lees wat reviewers zeggen
Excellent service from Jonathan at Travcart! Jonathan was extremely helpful in arranging our tickets with Virgin India. He was friendly, professional, and made the whole process so easy for us. He... Toon meer
Bedrijf heeft geantwoord
5-stars for effort by Sam Walter! I experienced the same issue commented on by others in that my credit card transaction failed so you have to call them, thereby learning that the price is no longer... Toon meer
Bedrijf heeft geantwoord
Great having someone with experience and access to the long haul carriers' sites and pricing. They were also helpful after the sale and it's great having someone to speak to in the UK rather than c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an Online Travel Agency based out in United Kingdom. We offer flights to every corner of the globe. We can also tailor-make whether you are looking for city break, multi-centre in the USA or a special holiday on a luxury island in the Maldives.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- 02045022984
- info@travcart.co.uk
- travcart.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They helped me get best cheap tickets…
They helped me get best cheap tickets more than half I had been quoted agent very helpful with all information I needed in time great customer service 👍

Antwoord van Travcart
Helped so much
Helped so
Much to get the flight I needed quickly but with patience too… very efficient!
.

Antwoord van Travcart
Great communication and thoroughness
Great communication and thoroughness, couldn’t fault them. Very good follow up making sure emails were received and everything was correct.

Antwoord van Travcart
WARNING ⚠️ 📌
WARNING ⚠️ 📌
AVOID AT ALL COST - WHAT THEY ADVERTISE IS NOT REPRESENTATIVE OF WHAT THEY ASK YOU TO PAY AT THE END ‼️❌
When we tried to book the tickets online their system failed and within minutes we received 4 calls from Mark Henry, an Indian chap, in the middle of the night, to discuss booking which was very unprofessional and inappropriate.
The tickets were advertised for £915 pp and sometimes £955 pp and after our online booking failed and not picking the calls, Mark Henry emailed to say we had to pay £1,257.00 pp instead as the tickets had gone up just before we purchased. But weirdly, on checking again on Cheap flights website and Skyscanner, the ticket were still available for £955pp. (As I type this 15 hours after our attempt to purchase the tickets for £955pp, and after being called by a private number by Mark Henry to say we have to pay the £1,257.00pp instead, Travcart currently have the tickets advertised for £855pp 🥺 - Very odd!)
Professional
Harry was professional and did not take time to check in, and he make sure I have understood everything and offered any questions if I had any

Antwoord van Travcart
Incredibly helpful and polite
Incredibly helpful and polite. Mark went all the way to help find the best priced ticket for me. Harry called the next evening to ensure I had received my ticket and was extremely polite and helpful. Great experience.

Antwoord van Travcart
Our agent was very patient and worked…
Our agent was very patient and worked hard to find us the best itinerary

Antwoord van Travcart
From beginning to end was good service
From beginning to end was good service. They called me today and checked if I had checked in...I had forgotten, so they kindly checked in for me, one less thing for me to worry about.

Antwoord van Travcart

Antwoord van Travcart
"I just want to say thank you so much…
"I just want to say thank you so much Harry! You've been so helpful with my flight process and you truly assist me so well.

Antwoord van Travcart
Customer service was brilliant
Customer service was brilliant, the gentleman listened to me and advised me on other available options, exceptional service, made the booking process easier

Antwoord van Travcart
This company was very helpful
This company was very helpful, and gave us a good price for our flights.
There was a misunderstanding about a stopover which they compensated us for and for that I give 4 stars and not 5.
Otherwise the service was very good.

Antwoord van Travcart
Same old "we take things seriously" default reply with no action
This is a reply to your reply on a previous chat. You basically have given me your standard "wash your hands" answer that you take everything "seriously". Please then, take my complaint seriously. I am not interested in another "template" reply. Address the issues at hand please.
You cannot reasonably expect customers to spend an hour trying to book a flight, only to discover at the end that it is unavailable. This is incredibly frustrating. Despite what you are saying, this type of dealing feels like switch and bait tactics.
Your website should either update availability in real time from the source system or display a clear warning that advertised flights may not be available. This would allow customers to avoid wasting their time and book elsewhere.
I am sorry, but the explanation provided is not satisfactory. Many customers after me will encounter exactly the same problem, just as many before me already have. The question here is will you do someting about it? Reading though the comments of others who suffered the same experience, it is clearly an old problem. Despite all the talk of taking things very seriously etc. it remains a problem. Thanks.

Antwoord van Travcart
Very efficient service & travel agent…
Very efficient service & travel agent got me a good deal on my flight. Great value, very competitive prices & received confirmation email immediately and e-ticket promptly.

Antwoord van Travcart
Efficient and accommodating to my…
Efficient and accommodating to my circumstances.

Antwoord van Travcart
Very helpful travel agent
Very helpful travel agent, Jonathan and Harry been giving me customers service and find the best deal for my flight

Antwoord van Travcart
It was good and easy booking with…
It was good and easy booking with Travcart. Thanks to Steve and Harry Garfield

Antwoord van Travcart
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