Trust pilot really need to allow zero stars and just comment. This agency I have been contacting precisely from 4th May and till today no one has responded to an email or call. I keep being told “ROMA... Toon meer
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Lees wat reviewers zeggen
Good service Travel Trolley and Thanks to Andy. There was a change in flight schedule due to airline operational issues. Andy helped me manage my flight booking with good support from back office team... Toon meer
I have booked tickets with travel trolly for the first time and it will be the last time. Its so unprofessional that they keep changing my ticket number without informing. First they changed my dates... Toon meer
I spoke with felix, he was incredibly helpful- the most helpful travel advisor I’ve ever spoken to. Sorted all our problems and was very efficient. Will definitely use them again
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel Trolley (www.traveltrolley.co.uk) is a dynamic UK based online travel company. With a focus on making air travel and holiday packages more affordable, Travel Trolley provides outstanding deals on flights and vacations to diverse destinations around the globe. Whether you're planning a leisure getaway or a business trip, the agency offers countless options for flights from any city worldwide and regularly features special promotions for last-minute bookings, as well as premium business and first class travel. By leveraging strategic partnerships with major airlines, Travel Trolley is able to ensure competitive pricing on air tickets, making worldwide travel more accessible for everyone. The user-friendly website simplifies the booking process, providing a seamless and hassle-free experience. In addition to flights, Travel Trolley also specialises in holiday packages, offering a wide array of options for travellers seeking unique experiences. Their team of seasoned travel experts is dedicated to delivering top-tier customer service, available around the clock, 365 days a year. Travel Trolley takes customer financial protection seriously, holding IATA Accreditation and being part of the Civil Aviation Authority's ATOL scheme. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Experience the ease and reliability of booking your next journey with Travel Trolley, where the world awaits right at your fingertips.
Contactgegevens
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, Verenigd Koninkrijk
- 0208 843 4400
- info@traveltrolley.co.uk
- traveltrolley.co.uk
3,0
Gemiddeld
34K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Rude Staff and terrible customer service
I’m currently stuck in the Middle East because of the ongoing war I’m due to fly next week and my airline told me that I am able to rebook from now till June. I ask my sister to call for me and confirm my call. The person who picks up is called Anant he tells my sister that I should book Turkish airlines but all airports are closed. She previously explained to him that Gulf Air is allowing us to rebook for free he tells her call Gulf air the when Gulf air told us to contact this agency. He the ends the call mid conversation. So rude and unhelpful. Terrible customer service.
17 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Fatima,
We are truly saddened to hear about your unpleasant communication with our staff member.
Let me first extend my sincerest apologies on behalf of our team.
The ongoing war has unfortunately created a level of chaos that affects even the simplest of procedures. It was certainly not our intention to cause additional stress.
Could you please provide your booking details so that we can personally ensure that your issue is resolved
Regards,
Travel Trolley
Rude customer service team
I have been using Travel Trolley for nearly 20 years, but the experience I had yesterday was extremely disappointing.
I booked a ticket without realising that the baggage allowance included only 7 kg of hand luggage. Shortly after booking, I received a call from customer service informing me that I could add one piece of luggage for £22. Unfortunately, I was driving at the time, so I could not make the payment immediately.
To my surprise, within just 3 minutes I received an email saying the offer had expired and that I now had to pay £67 for the same baggage. I immediately called back hoping to resolve the issue.
The advisor I spoke to was very rude and did not allow me to explain the situation. I then requested a call back from a manager. Later, a manager named Parag called me, but the experience was even worse. He was extremely rude, constantly interrupted me, and refused to let me finish my explanation. At one point he even said “I don’t like your attitude."
After two decades of being a loyal customer, this level of poor customer service, lack of professionalism, and zero willingness to help was shocking.
Very disappointing experience. I expected much better treatment from a company I have trusted for so many years.
15 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Binu,
Thank you for taking the time to inform us of your recent unfortunate experience with Travel Trolley. We deeply regret that you were subjected to such discourteous treatment and we sincerely apologize.
We would like to clarify that all of the required information related to the itinerary is mentioned below the respective flight details.
We understand that you forgot to add the baggage and called us immediately in order to add the same.
Please note that baggage charges are standard. However, as you have mentioned that you received different information from a different agent, we will look into it and take immediate action.
Please share your booking reference number with us so that we can look into it further.
Regards,
Travel Trolley
Currently have flights booked to Abu…
Updated Edit - now 30th March.
Did hear from travel trolley by phone twice and they have managed to get a full refund from royal jordanian for me and communication has been good.
They did a good job in the end.
However It was a shame it took so long for them to discuss with me but I do appreciate they are unindated.
I still stand by my original post that their agents sadly have poor English and I feel this is why I would not use them again. It was extremely frustrating trying to speak with someone for weeks and when I did get through the calls were hard work.
--‐-----------------------‐‐-----------
Currently have flights booked to Abu dhabi which we are unable to use due to the conflict there. Called multiple times to discuss options and cannot understand staff. Very very poor English. I called many times to reach someone I could understand and didnt. Just keep being told flights are scheduled as normal. They are not acknowledging that a war is currently going on.
Huge lesson learnt to go via a bespoke agent even if it costs more. Or direct.
Sort it out travel trolley!!! Disgusting service!!!!!
If someone actually reads this please call me - ref below. Please ensure agent is UK based English speaking.
11 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Danielle,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
According to our records, we have raised the refund request with the airline, and it will take 05 weeks to obtain the same from the airline. Same was advised to you by our representative before raising the refund request with the airline
Regards,
Travel Trolley
1 star
1 star – Do NOT book with Travel Trolley!
I paid for a Virgin Atlantic flight (VS301 DEL to LHR) through Travel Trolley, but they never sent any e-tickets or proper confirmation. When I contacted them, they claimed the flight was “cancelled” and tried to pressure me into repurchasing at a much higher price.
Virgin Atlantic confirmed today (March 14, 2026) that the flight is running normally tomorrow, and there is NO RECORD of any booking or ticket issued in my name. This means they took my money without ever booking the flight – pure deception!
Customer service is unresponsive, unhelpful, and full of excuses. I’m now fighting for a refund via my bank/chargeback, but they’ve wasted my time and stressed me out right before travel.
Scammy practices – book directly with the airline instead. Avoid this company!
14 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Valued Customer,
We sincerely regret to hear about the frustrating experience you've had while trying to plan your travels.
We typically offer a full refund if we are unable to issue the ticket due to any circumstance.
We kindly suggest that you send us an email at info@traveltrolley.co.uk, so we can prioritize your case and investigate exactly what occurred.
Kind Regards,
Travel Trolley
Terrible experience so NOT AT ALL RECOMMEDED
Terrible experience so NOT AT ALL RECOMMEDED. They charged me around 170 quid for changing return date. The confirmed booking was cancelled owing to air space closure. Applied for refund via customer support which was again more than pathetic. Every agent comes up with different info on same query, long hang ups without engaging the customers in a least professional way. Very sweet at the time of booking and afterwards they don't give it a damn. Still awaiting my refund.
10 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Ahmad,
We regret to learn about your recent undesirable experience after modifying your return date and the customer service issues you have encountered.
On the matter of the 170 pounds charge, I want to emphasize that we do not impose fees for involuntary changes. However, if you've been charged, we will definitely investigate this matter.
For further clarification, please provide us with your booking reference number.
Kind regards, Travel Trolley
Kunal is very helpful.
12 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Rosbel,
Thank you for your email. We're happy to hear positive feedback about Kunal. It's great to know that he has been able to assist you effectively.
Regards,
Travel Trolley
Felix was very helpful
Felix was very helpful, polite and resolved our issue very quickly. Thank you!
12 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Carol,
Thank you for taking the time to send us your positive feedback. We are delighted to hear that Felix was able to assist you promptly and resolve your concerns efficiently. He is indeed a valuable member of our team.
Regards,
Travel Trolley
I’m still waiting for my refund which…
I’m still waiting for my refund which they owe me for flight cancellation in January 2026
Unpleasant and unprofessional customer service
17 januari 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Ali,
Please note that we have already processed your refund. However, if you have not received it yet, we kindly suggest that you contact your bank. Alternatively, you can send an email to info@traveltrolley.co.uk and share your bank statement from March 21st to the present.
Kind regards,Travel Trolley
I have no issue in my online ticket…
I have no issue in my online ticket booking,,, great customer communucation , helpfull....
11 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Abdul,
Thank you so much for taking the time to provide feedback about your experience with our online ticket booking system. We strive to provide excellent service, and we are delighted to hear that you found the process smooth and our communication effective.
Regards,
Travel Trolley
I spoke with Rachit and the service was…
I spoke with Rachit and the service was amazing, he was very accommodating and sorted my enquiry out within minutes.
11 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Isha,
Thank you very much for taking the time to provide your feedback. It's wonderful to hear that Rachit provided excellent service and was able to resolve your issue promptly.
Regards,
Travel Trolley
Traveltrolley we never use them again…
Traveltrolley we never use them again unable to reply my emails regarding my flight status , no feed back very keen take the money
10 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been, attempting to reach us and receiving no response.
Considering the ongoing crisis in the Middle East and the subsequent aero route disruptions, we are currently handling an increased volume of calls. Unfortunately, this has resulted in delays in our response times.
Please share the booking reference number with us in order to assist you further.
Regards,
Travel Trolley
I'm stuck in India my flight cancelled…
I'm stuck in India my flight cancelled but they don't answer anything, I'm very struggling, I'm contact them three for days but nobody responded
Never buy tickets from this agent again. Keep from travel trolley other you loose your money and time
10 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Rambhai ,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been, attempting to reach us and receiving no response.
Considering the ongoing crisis in the Middle East and the subsequent aero route disruptions, we are currently handling an increased volume of calls. Unfortunately, this has resulted in delays in our response times.
Upon reviewing our records, we noted that we offered a full refund for unused flights. However, as we did not receive any consent from your end, we have not taken any action regarding your booking.
We kindly request you to contact us now to proceed further.
Regards,
Travel Trolley
Bad communication
Dear Flights Trolley Customer Service,
I am writing to make a formal complaint regarding my booking made through Flights Trolley.
The flights I purchased were cancelled, and I have been trying to obtain a refund for a considerable amount of time. Unfortunately, the process has been extremely difficult, and I have not received clear assistance or a resolution.
Due to the lack of response and progress, I have already contacted my bank and initiated a dispute for the transaction. However, I would still prefer to resolve this matter directly with your company.
Please review my case urgently and provide confirmation of the refund process and the expected timeline for receiving my money.
If this issue is not resolved promptly, I will have no choice but to escalate the matter further through the appropriate consumer protection authorities.
I look forward to your prompt response.
Kind regards,
Aleksandar Markov
9 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Aleksandar
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
Please share your booking reference number with us so that we can look into it on priority .
Regards.
Travel Trolley
Never reachable on the phone number or…
Never reachable on the phone number or email id. Beware before booking, you wont be getting any support when needed.
9 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Rabin ,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
Please share your booking reference number with us so that we can look into it on priority.
Regards,
Travel Trolley
Absolutely Disgusting Travel Agent
Absolutely Disgusting Travel Agent
Booked flights back to UK via Bahrain for end of feb.
They sre not answering calls or responding to emails to provide full refund.
DO NOT USE THEM.
Will need to seek legal advice when I return.
28 februari 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Graham ,
We sincerely apologize for the recent issues you experienced with our customer service. We understand how frustrating this must have been for you, particularly due to your attempts to reach us without any response.
Because of the ongoing crisis in the Middle East leading to the closure of some airspaces, we are currently addressing a higher volume of phone calls than usual, which has unfortunately caused a delay in our response times.
We kindly ask you to email us at info@traveltrolley.co.uk with your booking reference number. We assure you that we will look into it on priority
Regards,
Travel Trolley
Worst Travel Experience I've ever had
Worst Travel Experience I've ever had. I would never ever consider using Travel Trolley, Southall or any other associated agents again! It has taken me almost 3 months to get my refund for a cancelled flight, I have been shouted at, laughed at, ignored and fed full of excuses! British Airways refunded my money to them in Early January and they refused to give it back! Finally received a cheque through the post this morning…now let’s see if it clears 😬. I wish I had read reviews before I booked and hopefully others will see all these negative reviews and book elsewhere! All the positive reviews on here are clearly fakes! Please DO NOT book through these companies!
8 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Valued Customer,
We regret to hear that your experience has not met the level of service we strive to provide. It's unfortunate that we fell short this time.
Typically, we process refunds promptly upon receiving them from the airline. Rest assured, we will thoroughly investigate the reason behind the delay in your refund.
In order to get a clear understanding of your situation, please provide the booking reference number. With this information, we will be able to determine exactly what occurred.
Also, as a general rule, we aim to process refunds utilizing the same method of payment originally received. However, on rare occasions and due to unforeseen technical issues, it is necessary for us to proceed via cheque.
Looking forward to resolving this for you.
Regards,Travel Trolley
Very disappointing experience with…
Very disappointing experience with Travel Trolley. I booked a Gulf Air flight from London to Lahore for £330, but due to an emergency, I needed to travel earlier. I found a new ticket for the date I needed for only £290, I asked to reschedule it, yet Travel Trolley demanded an excessive £260 to reschedule which would make my new total cost £590. When I contacted Gulf Air directly, they confirmed they do not charge such a high amount for this kind of change. The lack of transparency and poor customer service was extremely frustrating. I strongly suggest not to book with Travel Trolley, as their service is unprofessional and untrustworthy. Avoid, Avoid, Avoid
6 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Saba,
We are genuinely sorry to learn about the negative experience you recently had with Travel Trolley concerning your Gulf Air booking. However, we must clarify that an amendment fee will always be charged in addition to any disparity in fare whenever a passenger requests a change in travel date.
With Gulf Airline, the penalty fee for changing the date is £150.0. Our administration fee plus the difference in fare, at times, amounts to more than the cost of a new ticket.
Hope we have been able to clarify our viewpoint to you .
Regards,
Travel Trolley
Keith was very helpful with our refund…
Keith was very helpful with our refund request whereas the person I spoke to on the phone the day before was not helpful at all, told us to send an email to info@traveltrolley to which I got no reply!!! But thank you Keith for assisting us with our request and making it easy.
6 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Iram,
Thank you for taking the time to write to us about your experience with our customer service department.
We thrive on feedback, and it's always wonderful to hear when one of our staff members has made a significant, positive impact.
Regards,
Travel Trolley
This is the most ridiculous website…
This is the most ridiculous website ever. I har booked my flight with them and now that flights are cancelled they are not even answering the calls so that at least I can rebook or anything, i went in to their app so that I can check my tickets and they are saying error occurred. This is highly unprofessional and unreliable people. I would never ever book any flight with them and i will always tell people to never go with these people, they are frauds who doesn’t understand anyone’s situation and shuts their phones so that no one can call them. I will never let anyone book through you guys.
5 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Palak,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
Please share the correct booking reference number with us so that we can assist you with the options.
Regards,
Travel Trolley
Due to the issue happening with the war
Due to the issue happening with the war, our flight with Emirates was cancelled. I called Travel Trolley for a refund as we don’t know when this war will end.. and Mr Rahul helped me with the refund and will all the details.
I’m very happy that they solved it that quick.
4 maart 2026
Review zonder uitnodiging
Antwoord van Travel Trolley
Dear Valued Customer ,
We truly appreciate your patience and understanding during these special circumstances. It's great to hear that our teammate Mr Rahul was able to assist you with your refund swiftly and efficiently.
Customer satisfaction is our highest priority and it's always reassuring to hear such positive feedback.
Regards,
Travel Trolley
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