placed order for a gas cooker. after waiting for more than two weeks still no item and no response from tech trek team explaining where the item is. courier saying " Expecting to recieve it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
ORDER #03-2010 I ordered and received a Insulated Jacket, it was nothing like as advertised, sold as 5 pockets, well there were 5 zips, but no pockets. The neck would not join as the velcro was wrong... Toon meer
I have ordered a helmet as a birthday gift has not arrived no one answers there phone said they would give me 30% off for the inconvenience as it's taken nearly a month have not paid the money in to... Toon meer
Bedrijf heeft geantwoord
Ordered a fish finder that wouldn’t detect fish in a lake known to have many! I contacted the seller to advise them who asked me for video or photo evidence. Emails went back and forth with several de... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The ultimate destination for nature lovers and outdoor enthusiasts! We offer something you will need for your next adventure. Our store has the mission to ensure that you have the best experience possible in the great outdoors. Whether you're a seasoned camper or a first-time adventurer, we've got you covered. So gear up and get ready to explore the world around you with our online camping, adventure, and outdoor store!
Contactgegevens
17 King Edwards Road, 2nd Floor College House , HA4 7AE, London, Verenigd Koninkrijk
- hello@trektechgear.com
- trektechgear.com
Good customer service regarding a delay due to customs
Their customer service staff always got back to me within hours when I used their email contact link. The responses were detailed and they took the time to reply to each question or concern I had. My order took a lot longer to arrive than I expected. It wasn’t their fault but down to import customs in the Netherlands and also in the UK. The product I ordered was a twin gas stove and customs were concerned due to the product description.
The gas stove did finally arrive, it works well and is just the right size for my trips
9 september 2023
Review zonder uitnodiging
Antwoord van trektechgear.com
Dear Michelle,
Thank you for taking the time to share your experience with us on Trustpilot. We truly appreciate your feedback, and we're delighted to hear that you found our customer service to be responsive and helpful during the customs delay.
We understand how frustrating shipping delays can be, especially when they are beyond our control due to customs processes. We always strive to provide timely and detailed responses to our customers to ensure they are informed and have their concerns addressed.
We apologize for any inconvenience the delay may have caused you, but we're pleased to hear that your twin gas stove finally arrived and is working well for your trips. We're glad to have been a part of ensuring you have the right equipment for your outdoor adventures.
If you have any more questions or need assistance with anything else in the future, please don't hesitate to reach out to us. We're here to help.
Thank you for choosing TrekTechGear!
Don’t buy from this company
Needs to improve on customer communication, goods took longer than estimated delivery date, did not answer live chat or emails.
Finally managed to obtain a telephone number ( no number on their site) got a good response then.
27 september 2023
Review zonder uitnodiging
Antwoord van trektechgear.com
Dear Steve,
We sincerely apologize for the inconvenience you experienced while shopping with us. Your feedback is invaluable in helping us improve our services.
We understand how important timely communication and delivery are to our customers, and we regret that we fell short of your expectations in this regard. We are actively working on enhancing our customer communication processes and response times to ensure a smoother experience for all our valued customers.
We're glad to hear that you were able to connect with us via telephone and received a positive response. We will take this as an opportunity to learn and make necessary improvements to ensure a better overall experience for all our customers.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please feel free to reach out to us.
Good morning had my tent up for a few…
Good morning had my tent up for a few days before the rain came on and last night in the wet the tent is not waterproof it is leaking in 3 different parts of the tent so am going to be sending it back soon as can
13 augustus 2023
Antwoord van trektechgear.com
Hi Derrick,
We're truly sorry to hear about the issues you've encountered with your tent in wet conditions. Your experience is important to us, and we appreciate you taking the time to share your feedback.
Tent waterproofing is a critical aspect of this tent, and we understand how disappointing it must be to have water leakage in three different parts of your tent. This is certainly not the experience we aim to provide to our customers.
Please rest assured that we take such matters seriously and are committed to resolving this issue promptly.
Again, we apologise for any inconvenience you've faced and thank you for bringing this matter to our attention. We value your trust in our brand and remain dedicated to providing you with quality outdoor products.
If you have any further questions or need immediate assistance, please feel free to reach out to our customer support team.
We look forward to resolving this issue to your satisfaction.
Warm regards,
Julian
Do not buy !!!
Do not buy !!!
Where to start. At first, long delivery time, without any indication of ETA, ok, that's fine, is coming from Shanghai, however, first bit of rain and water start coming through every single stitch seam, and not just a little, it felt like having shower inside the tent. Water flooded everything. The seams was covered with strange tape, which just peeled off. Also, there is no proper zip or closer when you drive off, we just tide flap together, leaving a hole in the middle. I will be sending this fake tent back.
17 augustus 2023
Antwoord van trektechgear.com
I'm sorry to hear about your disappointing experience with our tent. We genuinely apologise for any inconvenience you've encountered. We take customer feedback seriously and strive to improve our products and services.
The issues you've mentioned, such as the long delivery time, leakage during rain, and problems with the seams and zipper, are certainly not the quality we aim to deliver. We understand how frustrating this must have been for you, and we want to make things right.
We value your input and would appreciate the opportunity to rectify this situation. Please reach out to our customer support team with your order details, and we'll do our best to assist you promptly. We're committed to providing a positive shopping experience, and we're determined to address these concerns and ensure that you're satisfied with your purchase.
Thank you for bringing these matters to our attention. We look forward to resolving this issue and regaining your trust in our products.
Best regards,
Customer Support Team
I have had no delivery and also had no…
I have had no delivery and also had no email that allows me to track my order; where is my order?
I cannot see where on the website to track it. I sent a message several days ago but have heard nothing back at all; it is like you have taken my money but the order does not even exist?
14 augustus 2023
Antwoord van trektechgear.com
Dear Clive,
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to not receive updates or responses regarding your purchase.
Our team is deeply committed to providing excellent customer service, and we're truly sorry for falling short in this instance. We have identified the issue and are actively working to resolve it as quickly as possible.
Please rest assured that your order is important to us, and we are taking immediate steps to locate and track your shipment. We will personally ensure that you receive the necessary tracking information via email as soon as possible.
In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at hello@trektechgear.com. We genuinely value your business and are committed to making this right for you.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
Customer Support Team
A Must for Outdoor Lovers with Super Service!
Just got the Tactical Lighter Shell and it rocks! Keeps my Zippo Inner Tank safe during camping and hiking. Tough build, super light. Locks tight too. Essential for outdoor junkies like me! ⛺🔥
And I've got to mention, their service is top-notch. Julian was constantly in touch with me and helped me figure it out. Lightning-fast delivery! 🚀
15 augustus 2023
Review zonder uitnodiging
Product not arrived yet
4 augustus 2023
Antwoord van trektechgear.com
Dear Sarah,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay in the arrival of your product. We understand how frustrating it can be to eagerly await a purchase and we're truly sorry for any inconvenience this has caused.
Shipping and transit times can sometimes be affected by unforeseen circumstances, such as weather delays or logistical challenges. Rest assured, we are actively monitoring your order and working closely with our shipping partners to ensure that your product reaches you as soon as possible.
We value your trust in us and appreciate your patience. If you have any further questions or concerns about your order, please don't hesitate to reach out to our customer support team at hello@trektechgear.com. We will be happy to give you an accurate update of your order.
Once again, we apologise for any inconvenience and thank you for your understanding.
Best regards,
Julian @ Trek Tech Gear
Co-Owner
Camping gear bag
The item I ordered arrived after a delay and contact with Customer Service. It’s exactly as advertised and appears well made. It fits the items I need it for and will be a useful addition to our camping gear. Well done Trek Tech Gear!
25 juli 2023
Review zonder uitnodiging
Antwoord van trektechgear.com
Hi Mary,
Thank you so much for taking the time to share your positive experience with Trek Tech Gear! We are thrilled to hear that you are satisfied with the service you received and that the item you ordered met your expectations.
While we regret any delay you experienced during the shipping process, we're glad that our Customer Service team was able to assist you promptly.
It's delightful to know that the item you received is exactly as advertised and well made. It's also fantastic to hear that it fits your needs perfectly and will be a valuable addition to your camping gear. We hope it enhances your outdoor adventures!
Happy camping!
Best regards,
Llewellyn
Owner
Waited more than 3 weeks for a simple…
Waited more than 3 weeks for a simple pair of gloves that still hasn't arrived.
You wish I'd contacted you about it sooner ???
I've sent you three e mails about this. Each time you send me the same nonsense response you've just sent here. I even asked you to cancel the order and process a refund a week ago and you still haven't. You just sent a response exactly the same as this one below.
26 juni 2023
Antwoord van trektechgear.com
Dear Luke,
We extend our sincerest apologies for the experience you've encountered with your recent purchase. We deeply value our customers, and it is with genuine concern that we address any issues that arise during the delivery process.
Upon reviewing our records, we can confirm that your order was scheduled to arrive on July 14th. However, it appears that an unexpected delay occurred, resulting in your order being lost within the system. We have already reached out to the company responsible for the delivery and initiated an investigation to understand the root cause of this unfortunate situation.
We understand the frustration this may have caused, and we truly wish you had contacted us earlier regarding this matter. Our team is always ready to assist our customers in the most efficient manner possible. As part of our shipping policy, we promptly issue refunds for orders not delivered within the specified 15-day timeframe. In your case, given the extended duration, we would have been more than pleased to either send a new pair of gloves or process a total refund.
To address this situation promptly and to demonstrate our commitment to excellent customer service, we would be more than happy to initiate a full refund for your order. Please be assured that we take these matters very seriously and will take the necessary steps to prevent similar occurrences in the future.
Once again, we sincerely apologize for any inconvenience you have faced. Your satisfaction is of utmost importance to us, and we appreciate your understanding. Should you have any further concerns or require assistance, please do not hesitate to contact us.
Thank you for your valuable feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Julian
Customer Relations Team
Trek Tech Gear
My go-to
Great selection, quality products, and helpful customer service. TrekTechGear is my go-to store for outdoor gear. Highly recommended!
1 mei 2023
Review zonder uitnodiging
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