The Fast Track Sharpener is easy to use and produces a clean, sharp edge on my chisels and planer blades. I also bought some additional finishing stones and honing strops with paste to get an even fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Toon meer
Bedrijf heeft geantwoord
bought a T8 router and found that the kit was missing a few accessories, so contacted CS via the web site and the chat bot. Spoke to a chap called Jack, explained the issue and the response was instan... Toon meer
Bedrijf heeft geantwoord
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Contactgegevens
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Verenigd Koninkrijk
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Uitstekend
899 reviews
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Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great but assembly instructions poor
Really sturdy, really functional and, once together, perfect for the job. I wasn't impressed though with the poor assembly instructions and had to go online to find a video. You need to address this and produce your own instructional video for this particular table. It's a shame as the product itself is really well thought out. Additional things that I think would make this even better would be: 1. to supply an attachable storage box or bag to put the insert rings, router fixing screws, allen key, spanner etc supplied in, so they don't get separated from the table. 2. Attachment points for mitre fence and side pressure feather board, for when they're not in use.
27 maart 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hi David, great to hear the router table was perfect for the job required. I am however sorry to hear that the assembly instructions left a little to be desired but I'm glad to hear you have managed to find a video to help in this matter. I've passed your comments onto our product team for review. We greatly appreciate any feedback regarding our products and act where possible to make the user experience the best possible. Kevin (Customer Sevices)
Excellent service and products highly…
Excellent service and products highly recommended
21 maart 2025
Antwoord van Trend Tool Technology
Hello Mark,
Thank you so much for taking the time to leave a review with us. We are Warmed to hear you appreciate our service and quality levels, your recommendation means A lot to us. Jack (customer service)
Antwoord van Trend Tool Technology
Hello Russ,
Many thanks for taking the time to leave a review with us. We are glad you appreciate the efficiency of our services and the range we have to offer. Jack (customer services)
Fantastic customer service from Jack…
Fantastic customer service from Jack Thomson customer service at Trend. My Trend dust extractor broke down. Jack arranged collection from my house, to have the item repaired. It was returned to me at my home address all under guarantee & at no cost to me. This was all done within a few days of contacting Jack. It pays to register your Trend item for the extended guarantee. Many thanks
12 maart 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Steve,
Many thanks for leaving a great review on our page! We are warmed to hear you appreciate the Warranty service we provide. You are correct, any Trend customer who registers with us is well looked after, we pride ourselves on after market customer care. Thanks again for the review. Jack (customer services)
Antwoord van Trend Tool Technology
Hello Ian,
Its great to hear you have received your high quality product at a high speed. Many thanks for leaving us a review ! Jack (Customer services)
Knowledgeable people
Knowledgeable people in sales, technical and customer support all were extremely helpful which is very rare with most companies in England nowadays.
12 maart 2025
Antwoord van Trend Tool Technology
Hello Russ,
We are glad you appreciate the knowledge and service levels our team provide across the board. We pride ourselves on these factors at Trend, as you said this is invaluable for customer care.
Thanks for taking the time to leave a review on our page.
Jack (Customer services)
Delivery
A couple of screws worth just over £1 were sent signature required, the delivery driver then never rang the bell and because he needed signature didnt put them through the letterbox so i now have over 3 mile round trip to collect them after paying £2.40 delivery
10 maart 2025
Antwoord van Trend Tool Technology
Hello,
Thanks for leaving a review on our page. Feedback is always encouraged and we are always looking for ways to improve our customer care.
Unfortunately, regarding deliveries we do not use our own fleet. so we do not have any influence on what happens after the package leaves us as we use UPS as a third-party carrier. I do apologise you have experienced this inconvenience, and We would like the opportunity to improve your experience with Trend. Please contact us at customerservices@trend-uk.com or 01923 249911. Jack (customer services)
Faster than expected delivery
Faster than expected delivery. The dust extractor hose fits and works perfectly. Great quality product.It would be good if Trend made a cyclone separator to work along with their very decent dust extractor vacuums!
7 maart 2025
Antwoord van Trend Tool Technology
Hello,
Many thanks for your kind review and constructive feed back. i will pass on your comments to our product team. We are glad to hear your appreciate our services and products. Jack ( customer service )
Fantastic customer service
Fantastic customer service provided by Jack Thomson. I had a tool bag which had developed a couple of issues within the warranty period and contacted Trend’s customer services. I was promptly dealt with by Jack who provided great customer service and without any hassle supplied a replacement bag. This is the sort of customer service I provide in my own work and it goes a long way to having happy customers. This time I only bought a tool bag but judging the company on the customer service that I received I wouldn’t hesitate in recommending Trend or its products to anyone else in the future. Btw the tool bag is a great product with plenty of space and pockets for everything I need plus a laptop space that’s protected too.
6 februari 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Andrew,
We are happy to hear you appreciate our service levels and customer care. Thank you for recommending our products to others and writing a great review on our page! Im glad we could get you back up and running with your toolbag. Jack (customer service)
Great product as always
Great product as always, with a little problem with delivery but everything turned out very well. Good customer service.
13 februari 2025
Antwoord van Trend Tool Technology
Hi Remus, thank you very much for the kind review. Glad everything worked out and you are happy with our customer service. We aim to offer the best service possible. Kevin (Trend Customer Services)
Great support
26 februari 2025
Antwoord van Trend Tool Technology
Hello Lee, thank you for your kind review. We always strive to offer the best support possible so it is very gratifying to read your review. Kevin (Trend Customer Services)
Found web site
Found web site, ordered parts, arrived next day couldn’t be better well done.
24 februari 2025
Antwoord van Trend Tool Technology
Hello Colin
Thank you for leaving an honest review on our page. We are proud to hear you found our business user friendly from start to finish. Jack (customer service)
Antwoord van Trend Tool Technology
Hello,
Thank you very much for leaving a review on our page.We are glad to hear you enjoyed our service levels with purchasing and delivery. Jack (Customer Service)
G8 EXPERIENCE
I HAD ISSUE GETTING INFORMATION, BUT CHAT PERSON SORTED THE ISSUES STRAIGHT AWAY AND LINKED ME TO WHERE I NEEDED TO GO
19 februari 2025
Antwoord van Trend Tool Technology
Hello,
Many thanks for taking the time to leave an honest review on the service we provided for you. We are glad to hear a member of our team was readily available to send you in the right direction. Jack (customer services)
Now received happy to give 5 stars!!
Item received, item as advertised, and packaging in good condition.
15 februari 2025
Antwoord van Trend Tool Technology
Hello Richard,
Many thanks for taking the time to leave us a review. I can see your order came in on 15/0/25 which was a Saturday. Unfortunately we don't operate on weekends so your order was despatched Monday. To address your point, our Automated Review message is sent 3 days from order placement. So this was sent before you received it. Please accept our apologies for any confusion caused. From the Tracking i can see you have now received your order. Please contact us at customerservices@trend-uk.com or 01923 249911. Your feedback is valuable to us. Jack (customer service)
Edit: Im glad to hear you have received your order. Many thanks for updating your review also. Thank you for your time. Jack (customer service)
Antwoord van Trend Tool Technology
Hello Neville.
We appreciate your kind words. Its Great to hear you appreciate our service levels and the effort we put in for our customers experience. Thank you for leaving a review on our page. Jack (customer Service)
Customer chat was very helpful and…
Customer chat was very helpful and ordering and receiving items excellent.
9 februari 2025
Antwoord van Trend Tool Technology
Hello Danny.
Thank you very much for leaving a review on our services. We are happy to hear you found our chat helpful and had a great customer experience ordering. Jack (customer service)
From purchase to arrival the experience…
From purchase to arrival the experience was great, and I was kept up to date with the delivery.
However, I was disappointed that when I opened the box, there was no square driver that you get with most other brands with a specific drive.
30 januari 2025
Antwoord van Trend Tool Technology
Hello Glyn,
Thank you for your feedback on your experience with us. We're glad to hear that you enjoyed ordering and that you had regular updates on delivery. However, we’re sorry to hear that the missing square driver didn’t meet your expectations.
We always strive to provide high-quality products, and we appreciate your input as it helps us improve. With these products, the "square driver" is included with the Jig itself, so we chose not add one into the screw packs. If there's anything we can do to make your next experience a 5-star one, please don't hesitate to contact us at customerservices@trend-uk.com. Many Thanks. Jack (Customer services)
Antwoord van Trend Tool Technology
Hello Mark,
its Great to hear you enjoyed using our site. Also that you received your order so quickly. Many thanks for taking the time to leave us a review. Jack (customer services).
The company were excellent with all dealings…
The company were excellent with all the help I requested. Dispatch of goods was superb with next day delivery.
29 januari 2025
Antwoord van Trend Tool Technology
Hello Colin,
Many thanks for taking the time to leave us a review. Im Glad we could provide all the help you needed. Its good to hear your items arrived in good time too. Jack (customer services).
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