My order took much longer than expected and also was very poor quality when it finally arrived. I purposefully went with this company because I was ordering a sweater and it showed an up close, woven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was skeptical at first, but I'm glad my patience prevailed. The personalization was outstanding and spot-on. I purchased a hoodie, bowling shirt and olive drab ball cap. All items arrived in a li... Toon meer
Bedrijf heeft geantwoord
Ordered my gift almost six weeks ago and it's still not here. Customer service keeps saying that a shipping label and tracking number has been created but we can tell that the package hasn't actually... Toon meer
Wrong color of home sweet home sign was sent to me. I ordered silver, but received white color. After sending pictures of the item, Trilogygift promptly realized their mistake offered me the correct c... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Personalized laser cut metal sign wall art
Contactgegevens
1007 N Orange St. 4th Floor, #1879, 19801, Wilmington, Verenigde Staten
- contact@trilogygift.com
- trilogygift.com
3,2
Gemiddeld
227 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Disappointed with item and delivery time
My order took much longer than expected and also was very poor quality when it finally arrived. I purposefully went with this company because I was ordering a sweater and it showed an up close, woven material and not a cheap sweatshirt like some other companies. This was a Christmas gift and I was very disappointed that it was a cheap sweatshirt! I have emailed Trilogygifts several times and get no response. I would never order through them again and would love to return this item but I have gotten no response.
30 december 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Shannon Getz,
Thank you for sharing your experience. We’re sorry to hear about your disappointment, especially as the item was meant to be a Christmas gift.
Our support team has already reached out to you via email to clarify the product material and printing details as shown on our product page, and we’d be happy to continue assisting you there.
As for the delivery time, we sincerely apologize for the delay. Unfortunately, during the holiday season, shipping carriers often experience high volumes that are beyond our direct control. We truly appreciate your patience and understanding in this matter.
Please feel free to reply to our email so we can support you further.
Best regards,
Trilogy Gift Team
I was skeptical at first - but all good!
I was skeptical at first, but I'm glad my patience prevailed. The personalization was outstanding and spot-on. I purchased a hoodie, bowling shirt and olive drab ball cap. All items arrived in a little over a month, and the tracking website was unknown to me, but the order did arrive and everything was great. I will definitely order again!!
15 december 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Jeff,
Thank you so much for your review and for giving us a chance! We truly appreciate your patience and are so glad to hear that the personalization turned out exactly as you hoped.
We understand that the tracking experience can feel unfamiliar at times, especially when orders are custom-made, and we’re happy to know everything arrived safely and met your expectations.
Thank you again for your trust and support — we’d be delighted to serve you again in the future!
Best regards,
Trilogy Gift Team
Still using all my images and infringing.....
Beware. Copyright infringement!
BEWARE! They infringe upon other companies' copyrights. They steal images from other websites and sell them as their own products. They have stolen my images from Etsy. They are intellectual property thieves! Do not purchase!
10 november 2025
Review zonder uitnodiging
Thieves
This company has taken images of metal car signs from our Etsy shop and selling them as their own.
This is a violation of intellectual property rights.
1 september 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Colleen,
We take matters like this very seriously and truly appreciate you bringing it to our attention.
We’ve carefully reviewed our records but couldn’t locate any order or correspondence under your name. We’d like to look into this further to fully understand the situation.
Please email us at contact@trilogygift.com with any relevant details or examples — our team will review the matter immediately and get back to you as soon as possible.
We respect the rights of all creators and will take appropriate action if any issue is confirmed.
Warm regards,
Customer Service Team
The company was attentive throughout…
The company was attentive throughout the process. They held my order to make sure the name and rank was correct. My husband LOVED it. Thank you all for a job well done!
26 juli 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Ella,
Thank you for your wonderful review of our product and customer service at Trilogygift! We're thrilled to know that you had a positive experience with us. Your satisfaction is our utmost priority, and we're glad to have met your expectations.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warmest regards,
Customer Support Department
Trilogygift LLC
Order still not received and company no help
I placed an order on June 7 and it is now July 9th. I still do not have my order even though the site says it will take up to 15 days for the product to be made. Don’t get me wrong, I’m okay with this and perhaps it taking a little longer because things happen. However, I received a USPS tracking number, but when I look it up it says that the label was created and is waiting for the product from vendor. It has been like that since June 24. When I contacted Tilology their customer service provided me another tracking number, which is different than the one I originally got and it show international shipping information from China to the United States port. Which is it!? After contacting them several times I still haven’t received a good answer or status. It is always the same response.
9 juli 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Hi Mike,
Thank you for your feedback and for bringing this matter to our attention.
After reviewing your order, we can confirm that it was successfully delivered on August 1st. The confusion appears to have come from the two tracking numbers — one for the USPS label in the U.S., and another for the international leg of the shipment.
We’re truly sorry if this caused any unnecessary concern and for any inconvenience you experienced during the wait. We always strive to provide clear and accurate tracking updates, and we will work on improving this process.
If you have indeed received your order, we hope you are satisfied with it, and would be grateful if you could update your review accordingly. Should you have any issues with the item, please reach out to us directly, and we will be happy to assist.
Warmest regards,
Customer Support Department
Trilogygift LLC
From BAD to WORSE!!!!!!!
This company does NOT live up to their Satisfaction Guaranteed promise. They have been ignoring me now for weeks. They messed up my order and said they’d redo it if I paid for it. I said No, they messed it up, they need to fix it…. SATISFACTION GUARANTEED…… but alas, I have been trying to get a replacement for 7 months and now they won’t even email me back. They don’t even deserve 1 star. Please think hard before doing business here or their other company Aeticon. I have had bad luck with both and didn’t know the same company owned both until I had ordered from Trilogy because Aeticon sucked and I thought I was going to get better service somewhere else. HA HA HA…. The joke was on me. Really says a lot about a company and their customer servce, when a customer has to be persistent because they don’t want to replace something they screwed up so they just ignore you. There is no conscience with this company. I hope I can save someone the hassle I have been through by writing this review.
4 juli 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Hi Sonja,
We are truly sorry to read about your disappointing experience and the issues with your helicopter sign order. This is not the standard we strive to uphold, and we sincerely apologize for the delays, errors, and frustration you have faced.
Please know that we take your concerns seriously, including our Satisfaction Guaranteed policy, and we regret that our communication and resolution process have fallen short in your case.
If you could kindly reach out to us at contact@trilogygift.com with your order number, our customer care team will prioritize your case to ensure a swift resolution.
We value your feedback as it helps us improve our processes and service. Thank you for bringing this to our attention, and we hope to have the chance to restore your trust.
Warmest regards,
Customer Support Department
Trilogygift LLC
My Aviation Ordnance Veteran’s Shirt
I saw an ad for a USN/AO (Aviation Ordnanceman) veteran’s shirt that that was very well appointed and I could ad my rating and rank (AOC) on the right sleeve. There was no mention made of adding a name so I sent an email to the company asking if they could add my name in an appropriate place on the shirt, And they made it happen!! Great Customer Service and I love the shirt! I experienced no issues at all with my order!
9 juni 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Hi Palmer,
We're delighted to read your fantastic review about our product and customer care services! It's heartwarming to know that you're happy with your experience at Trilogygift.
We're committed to providing the best service possible, and your feedback motivates us to keep up the good work. Should you need anything in the future, feel free to contact us anytime.
Thank you for choosing us!
Best wishes,
Customer Support Department
Trilogygift LLC
I had a problem with my order and I…
I had a problem with my order and I notified Trilogy and they corrected the problem with in a short time for me. And I received my Order 3 Days ago and I'm Very HAPPY with the way it arrived so Quickly and was packed so Well and undamaged and in great condition.
23 mei 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Roger,
Thank you for taking the time to leave a positive review about our product and customer service. We appreciate your kind words and are delighted that you had a great experience with Trilogygift.
Our team strives to deliver excellent service, and it's rewarding to know that we succeeded in making you happy. If there's anything else we can do for you, please don't hesitate to let us know.
Warm regards,
Customer Support Department
Trilogygift LLC
Have not received order
Have not received order. Was told by the company that my order was shipped and should have be received, when USPS has a label waiting and has yet to receive item to ship. No number to contact, have not received emails back from company after multiple attempts. Awful company that only takes your money.
13 mei 2025
Review zonder uitnodiging
Wedding song in a heart
My wedding song printed in a heart, and put on a canvas was beautiful. It is a perfect wedding gift. It also arrived earlier than expected.
18 april 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Michele,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Trilogygift experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Trilogygift LLC
Very disappointed
I ordered four canvas prints and was completely disappointed in the product I received. They looked cheap And on two of them, the print was crooked… These canvases are completely unusable!
10 april 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Kimberly,
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygift.com" or leave your email address for us to proactively get in touch and provide support in resolving this issue.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
Trilogygift LLC
I absolutely love my rugs I ordered 2…
I absolutely love my rugs I ordered 2 of them. They have such a huge selection it took me awhile to figure out what 2 I was going to buy and I'm sure glad that I got the 2 I did as I'm sure they all are beautiful the ones I received were amazing I love them. Thanks guys
9 april 2025
Review zonder uitnodiging
Antwoord van TrilogyGift
Dear Vibe,
Thank you for your wonderful review of our product and customer service at Trilogygift! We're thrilled to know that you had a positive experience with us. Your satisfaction is our utmost priority, and we're glad to have met your expectations.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warmest regards,
Customer Support Department
Trilogygift LLC
Item arrived as described
Item arrived as described. Perfect gift for my son and his new wife. This was their wedding song
6 maart 2025
Antwoord van TrilogyGift
Hi Sir/Madam,
We're delighted to read your fantastic review of our product and customer care services! It's heartwarming to know that you're happy with your experience at Trilogygift.
We're committed to providing the best service possible, and your feedback motivates us to keep up the good work. Should you need anything in the future, feel free to contact us anytime.
Thank you for choosing us!
Best wishes,
Customer Support Department
Trilogygift LLC
I love both my items but the house…
I love both my items but the house numbers on my butterfly are too small. I am sorry I did not just put 906
8 maart 2025
Antwoord van TrilogyGift
Dear Cupit,
Thank you for taking the time to leave a positive review about our product and customer service. We appreciate your kind words and are delighted that you had a great experience with Trilogygift.
Our team strives to deliver excellent service, and it's rewarding to know that we succeeded in making you happy. If there's anything else we can do for you, please don't hesitate to let us know.
Warm regards,
Customer Support Department
Trilogygift LLC
Antwoord van TrilogyGift
Hi Linda,
Wow, we're beaming with joy after reading your glowing review of our product and customer care at Trilogygift! Your satisfaction is our ultimate reward, and we're thrilled to have met your expectations.
If you have any friends or family looking for similar products or services, we'd be grateful if you recommended us to them.
Thank you for choosing us and for being an amazing customer!
Best wishes,
Customer Support Department
Trilogygift LLC
I have not received my order
I have not received my order, then you said you made a new one and sent it have not received that one either, very disappointed in your company and their ability to provide what i ordered
6 maart 2025
Flag difficult to mount.
4 maart 2025
I ordered a Christmas gift for my…
I ordered a Christmas gift for my nephew, and it arrived missing a piece and wouldn’t light up. My nephew was disappointed, but I requested I new piece and they shipped it, but it never arrived. I found out they sent it to the wrong an address (after going back and forth asking where it was). Trilogy said they sent a replacement and that never showed up too. There was no follow up and no replacements or refunds. I do not recommend shopping here.
21 maart 2024
Review zonder uitnodiging
U. S. Navy hoodie
I gave the company a description of what i wanted and they were able to accomplish this with no problem. It came out perfectly how i expected. I am pleased with the results.
Tom G.
17 maart 2025
Review zonder uitnodiging
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