All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire... Toon meer
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I don't usually buy a great deal online, preferring to shop instore to support my local high street. I love the brands Trilogy offers and have been tempted on many occasions but this time they had sev... Toon meer
I recently purchased a pair of jeans on sale, and I am thoroughly impressed. The jeans look fantastic, and the size is perfect. As a UK size 8-10, I ordered size 27, which fits exceptionally well. The... Toon meer
10 days and no update on sending the item. Called and was told would be sent yesterday. Nothing. Called again a couple of times and left voicemails. Still no communication. Called again. No one seemed... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.
Contactgegevens
Verenigd Koninkrijk
- trilogystores.co.uk
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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I ordered a pair of jeans they were in…
I ordered a pair of jeans they were in stock , Unfortunately 24 hours later I got an email saying they had no stock left and they gave me a refund .
The product came very quickly
The product came very quickly. The fit was perfect
The right length
Amazing jeans and quick delivery
Loving my Ellie straight leg jeans by 7 for All Mankind, so soft. Online purchase and fit perfectly with helpful info about fit and sizes was easy to get the correct size.
You Just ordered same pair in a different wash.
Love Trilogy
Love Trilogy, always find something wonderful there and if I have any questions or need to return anything, in person or by post, the team are super helpful. Fiona x
My 2 pairs of jeans didn’t arrive and I…
My 2 pairs of jeans didn’t arrive and I didn’t get an email to let me know. No refunds have come through
It wasn’t available
out of stock items sold onlien
apparently they ran out of stock, the mail to inform me about the cancellation of my order never arrived either
Product not available
Let me order product and then a day later told me it was out of stock. Very disappointed.
Easy to order and delivery came within…
Easy to order and delivery came within intended time.
I ordered 2 items and without being…
I ordered 2 items and without being informed I was issued a refund for one of them and received the other. I should’ve been notified so I could’ve ordered an alternative. There needs to be better customer service.
Loved the jeans I did receive hence the 2 stars.
Faulty zip
The Jeans were delivered on time but the Jeans themselves have a faulty/broken zip. The zip only stays up with a safety pin and it is not because they are too small they fit fine. The length of the legs stops just above the ankle bone which is shorter than my usual J brand 'Maria' style that I normally buy. I don't mind but just wanted to mention it. They were very expensive so I was a bit disappointed
Very good prompt online ordering experience
Ordered dress on line and it was slightly small - returns very easy and got replacement quickly. I was kept informed throughout process. Very happy with my experience using this store.
Dreadful service
No email correspondence. Only fulfilled a third of the order and supplied no update to communicate or explain this. Very disappointing.
I purchased an item on line
I purchased an item on line, on the 9th December as a Christmas present……it is now the 22nd and I have still not received it. It turns out that someone at Trilogy wrote the incorrect address and UPS weren’t able to find me. I made three calls to Trilogy and was told the address had been updated. Then I was told that the parcel would not arrive until the 27th! This morning I had emails from UPS still stating the incorrect address. I called Trilogy stating I wanted a refund and was told I could only have it when the parcel arrived back to them! I was astounded at the attitude and rudeness I experienced from the staff and manager…… frankly their customer service is abysmal. They need some serious training.
Great selection and speedy service.
Great online & purchase experience
I don't usually buy a great deal online, preferring to shop instore to support my local high street. I love the brands Trilogy offers and have been tempted on many occasions but this time they had several styles I was after at a really great price. I wasn't disappointed and kept everything I ordered. The speed of delivery was great, the items were packaged beautifully and the quality was as expected. I'll definitely shop with Trilogy again.
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