Trilogy Stores Reviews 405

Excellent choice of products excellent quick dispatch and prompt response to return requests
I will definitely use this company again

Trilogy is consistently and comprehensively reliable and efficient in its online service

Good service, competitive price, nicely wrapped

I’ve been a regular customer at Trilogy over the last 2 years. I’ve picked up multiple pair of jeans from them, both online and at their Chelsea store. While I love their collection of jeans (I usually purchase from the Paige range), I feel their customer team could do better. This time the jeans I ordered were sent to someone else, and instead 2 other pair of jeans were sent to me by mistake (someone else’s order). I totally understand that such goof ups happen to the best of us. They emailed me to discuss this, and since they were having an issue with immediate collection due to the courier company not collecting over weekends, I offered to drop the jeans at their Chelsea store where I am a regular. I stay quite far away, yet early next week I went especially to the store all the way to return the jeans, only to receive a ‘oh thanks’ from the sales assistant. That’s it. Honestly, since I myself belong to the service industry, I feel they could have made a better gesture towards a loyal customer coming all the way to return 2 pair of jeans they did not even order in the first place. I bet the other customer (to whom my original order was delivered) did not come to personally hand the jeans over to their store. I did not have to do this, especially since I already had the jeans and didn’t have to return them if I chose not to, but out of goodwill I did. And yet I feel the response I received from the store was very cold. It’s hard to retain a loyal customer in this industry, and I do feel Trilogy doesn’t really care about that. Not sure if I will be returning now, since I’m pretty certain I can find these jeans elsewhere too. It was only due to the service I received initially that I would keep returning to this store.
I have to say the jeans by Paige are fab, and trilogy does keep a good collection. But overall, not happy with the customer service.

Always a good experience. Prompt delivery, excellent customer service both within Trilogy stores and online.

The wrong pair of jeans were sent to me which bore no resemblance to my order. I ordered a pair of slim straight jeans and received a pair of wide cropped jeans.

All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire but visit my daughter in London, Trilogy is always my first port of call, best shop in London

Great service overall- easy to use website. Prompt delivery. Would buy again from companu

I love the service and advice at the store and bought a variety of jeans, and ordered another pair on line, some trousers - just this time colour not right - very efficient returns process thanks team Trilogy

Terrific service as ever. The mail order at Trilogy is quite brilliant. The clothes arrive very quickly and any problems are sorted out in a charming and efficient way. There's always someone to chat to on the phone.
I highly recommend!

Really pleased with my matching colourful standard tracksuit. I have knocked one star because the descriptions didn’t quite match the colourful standard website. I could tell that it was the women’s sweatshirt because of the picture but other people might have assumed it was the unisex as you didn’t say. Overall very pleased

Very fast delivery and process of returns and refund. In past sometimes email queries have been missed but recently been good and helpful. Highly recommended.

I ordered 2 dresses in the sale. One eventually arrived after a week and the other failed to appear, although I noticed my payment had been returned to my account. I was not informed of any cancellation of my order and when I emailed the company. about the problem, I failed to receive any reply, explanation or apology. Very poor customer relations!

Only one item of three was delivered correctly. The other two were either out of stock although purchased online or incorrectly delivered.

Great value, excellent choice and rapid delivery

Fab service as always.
Website is easy to navigate, various payment options and delivery is prompt.

Item as described, purchased at an affordable price and delivered promptly. Simply superb. Thank you Trilogy!