Tripp Bagage Reviews 

Ordered 2 medium cases in Racing Green on the website they are green, I have had 2 charcoal grey medium cases delivered, I have rung customer service twice and been cut off, emailed no reply and asked for ring back, nothing so far!
This worries me that if customer service is impossible to contact, how many complaints do they have ?

Previous issues were due to Tripp providing incorrect tracking details. Yesterday’s driver was aggressive but today driver was lovely.

We bought a full set of ultra light suitcases to use for our many holidays as we have just retired. We used the medium case plus the extra one we bought separately 2x medium ultra light cases for a holiday in January 23
On our return we just put them away.
Just got them out for another holiday and noticed case material ripped and thin plastic strut broken. The quality isn’t what expected after reading reviews prior to purchase. We understand the airline was at fault but it was a late flight return and didn’t think this would happen to a brand new case. Contacted and sent pictures of damage to tripp response doesn’t come under warranty????
Great!!!
Be aware before you purchase ultra light but they are ultra poorly made
We still have a full set with no confidence in using them as they are clearly not fit for purpose unless the baggage handler is very careful when putting them in the aircraft!!

The cases come with a 5 year warranty. However they do not replace their poorly made products. The wheels are awful and the rubber comes off. I sent a case back and sent a new one. And the same happened. I was told it is due to where I wheel the case. Apparently they are not designed to be wheeled through an airport and refused to help me.

Big con, avoid this company! Item was returned as it was far too big but never got a refund which they said would appear back in my account within 10 working days. That was beginning of January!

Correct- As seller states a refund was finally given, but I would elaborate further to what hasn’t been stated in their reply. Refund took far too many chasing emails and it certainly wasn’t refunded anywhere close to the stated 10 days. Shouldn’t be this way that a buyer has to email after email trying to get a refund! Refund about as timely as their trustpilot reply.

I have a holiday booked and as I went to pack in my existing suitcase quickly realised it would be smaller than I need and went online to order a new one from TRIPP. Ordered on Monday and no next day delivery option. Phoned on Wednesday explained am going on holiday on Sunday and if it’s not coming I will cancel. She said it’s due to be dispatched on Friday
And what if it doesn’t get dispatched?
With YODEL who in my opinion are the worst company
So it seems the suitcase will not arrive before I go on holiday and no customer service to help me! £89.50 and you can’t get it to me.

The wheels were damaged on my Tripp suitcase and claiming under guarantee always worries me. This was made so easy for me and new suitcase sent (Thank you to Kaye). I was expecting a battle - no battle - great customer service. Prompt, efficient and I now ONLY want Tripp suitcases! BIG FAN!!!!!

Recently had a problem with my suitcase where the zip came away from the teeth. Contacted Tripp via email... had a quick response from Kaye who was very helpful and I received a new suitcase within the same week
Excellent service

I ordered 2 suitcases and they have sent out 2 cheaper versions but still charged for the expensive ones. I am due to travel and would like this to be corrected quickly however they have no contact number you can ring. Only an email they say can take 3 to 5 days to reply to. So now i have no suitcases to travel and no money to replace them. Very disappointing service !!!

Unfortunately I had a problem with one of the wheels on my Tripp Suitcase.
Contacted Tripp using their online form, rapid response and new case received within a week.
Fantastic Customer Support so unusual nowadays.
Highly recommended.

amazing service in replacing my broken suitcase .

very efficient company especially Kate Bamford.

I have had a fantastic experience with Tripp customer services. Amanda and particularly Hits were absolutely BRILLIANT. When an issue came up I was pretty annoyed as the case was only a couple of months old but they were so good and instantly, with no problem at all, replaced my case. I found them to be polite, friendly, professional and totally restored my faith in my purchase and I would absolutely buy from them again and recommend them. Thank you!

Recently contacted Tripp because one of the wheels on my suitcase was damaged.Though my 5 years warranty was coming to an end, I was requested to provide images of the case.The Customer Services staff were very efficient in dealing with my enquiry and I was extremely pleased that I was provided with a replacement case.
With it being so difficult to communicate with many companies,the Tripp Customer Services deserve a commendation for the support provided.
Many thanks in particular to Trish and Helen.

I purchased my suitcase around 3 years ago and the handle broke during a recent trip. I was aware that it had a 5 year guarantee so contacted Tripps customer services. Really impressed with the speed of their response and their willingness to help and resolve the issue. They just asked for a couple of photo’s and the code inside the case and within 2 days of contacting them I received confirmation that a replacement was on its way. Nice to have an issue resolve so quickly, without any stress, thank you Girish for all your help.

Ordered on Tuesday arrived Thursday really quick delivery suitcase is perfect. Very happy customer. I have seen a few complaints here about delivery but rate as I see it. Very good.

True to their word! My luggage item broke within a year of use despite very good care and limited usage - may I mention I don't think their cheaper end cases are great mind you hence the 4 instead of 5 stars

Spoke with their team and got an efficient and appropriate response verifying their 5 year guarantee on their suitcases! Happy customer, thanks Bindya for your help

Having borrowed my daughter-in-law's Tripp cabin bag suitcase too many times, I decided to purchase my own. However, I didn't realise that not all their bags come with a top grab handle. Warning to the wise, these are essential in my opinion when you are rushing around an airport. Once you get to any stairs and need to retract the pull-along handle to lift the case, your instinct is to grab the handle on the top as you negotiate the steps. However many of Tripp's models don't have these - so you end up faffing around trying to find the grab handle on the long side of the case and then turn the suitcase over to pick it up. Not easy when there is a crowd of passengers behind you.
To be fair, this detail is mentioned on each suitcase description on their website (and according to their customer services the lack of grab handle is due to the design of the case) but since I have never come across a case that doesn't have one, I wasn't checking for this detail.
I feel very disappointed to have bought a case that's missing what has turned about to be an important feature for me. Just alerting others to this issue. I'd much rather function over form on these cases - where the design doesn't dictate the placement, or not, of a helpful grab handle.

Purchased a suitcase as a gift, arrived yesterday, scratch marks on the suitcase and interior lining marked, I have emailed customers srvices but am still awaiting a response. Unable to actually speak to anyone, their system will not allow me to print off a label for me to return the damaged item. Very disappointed with the item and the service.

The response from Helen C at Tripp Customer service was second to none.
Within 24 hrs of my email to Tripp I had a response and it was resolved. Amazing quick, efficient, seemless customer service from Helen C. I just had to send few pics and a video of my medium case. I have a complete set of 3. Thank you Helen C for your great customer service, swift response. Kind Rgds MB

Had to contact Tripp as wheel on cases failed after 3 years. Immediate response received with replacements sent out within days.
Excellent customer service
Thank you Tripp