Tripp Bagage Reviews 

We bought three large Tripp Holiday 6 cases, for this year’s holiday, specifically on the basis of customer reviews and the built-in TSA lock.
When packing up, to move to a different location, the lock on one case wouldn’t work, with the metal clasp bar appearing to be out of place. When I tried to move it, it fell out, of the lock, appearing to be snapped.
I contacted Customer Services, about the broken lock, sending photos of the issue, and received a response within the 3 - 5 working day window.
Amanda was very helpful and offered us a replacement case, which arrived very promptly, as promised. Communication was great, throughout, and were really appreciative of the brilliant customer support we’ve received, from Tripp.

I recently purchased a suitcase for my daughter to travel to the USA but unfortunately had an issue with the handle becoming stuck in one position. Upon her return to the UK I contacted TRIPP customer services with the details and Helen C responded very promptly and with the issue resolved and a replacement dispatched to me within a week. Great customer service and response from start to finish. As a family and businessmen that travels regularly this is the 5th TRIPP suitcase that we have have purchased over the last 9 years - all still working well and having traveled extensively - I would highly recommend these products.

To hjul er gået i stykker på min kuffert. Skaden er ikke dækket af garantien, så jeg vil gerne reparere den selv eller betale for en reparation. Tripp oplyser, at de ikke har nogen reservedele overhovedet, og at de derudover ikke kan henvise til et sted, hvor den ville kunne repareres. I en tid, hvor effektiv ressourceudnyttelse og reducering af klimabelastning er så afgørende, er det helt vildt, at selskabets eneste løsning er - evt. under garantien - at udskifte en helt fin kuffert, fordi to hjul er gået o stykker.

Great service, I had worried when I saw the reviews on here but I think they may mostly be shoppers who are spooked by the order confirmation email that informs you in a long winded statement about how your purchase may be delayed, the wording makes you think you have been sucker punched so if the buyer doesn’t get a despatched email within two days they instantly give a negative review.

In reality the customer services reply is good, the product arrives on time and the quality is good

I purchased a Tripp suitcase, taken in by design, colour and size. Lovely looking products. I have used the suitcase twice and on the second time the handle broke. I contacted Tripp and they immediately contacted me back explaining that I needed to supply certain information which i did. I just wanted to know whether it could be repaired or was within guarantee. Since supplying the information I have heard nothing. I have tried telephoning but apparently they are not taking calls, you can only email. This is very poor customer service.

Awful customer service! Very misleading delivery info! And no response from customer service!

I bought a large Tripp suitcase which I liked very much. It was light and easy to manoeuvre. I had an issue with it the third time I used it. I contacted Tripp Customer Services. They were extremely polite and efficient in dealing with the issue. Compliments to Jessica Steele the Customer Service person who dealt with the issue

An absolute useless company have waiting over a year for a response from their customer care. This company is a joke !!

Lovely looking suitcase - had an issue with the handle and it was replaced and received excellent customer service from hroberts at Tripp Customer Service

Faulty TSA locks - Unfortunately TRIPP luggage with integrated TSA locks paper to have an inherent fault where the locking system becomes unresponsive to the code that has been setup. Be warned that TRIPP will not replace or offer support beyond the 5 years. Two suitcases out of 4 have failed in close succession.
Will not be investing in TRIPP luggage again.

Zero customer service, I ordered 2 suitcases and have never heard from them again. I have emailed multiple times, Facebook commented, messaged and IG messaged and commented and nothing. I would not recommend ordering with Tripp. Will contact my bank for a refund. Poor, poor service

Suitcases ordered with delivery stating signed for. YODEL dumped by main road and falsified the signature (which they admitted) 10 days later still trying to get a refund and TRIPP want me to sign to say I’m ok with the police being called if I have given false info!!!! What about Yodel lying??? TRIPP don’t have a problem with that due to the pandemic?!?! Thought we were back to business as usual. Shocking service would not recommend as I’m out of pocket but Yodel get of scot free

The customer service I received was quick and helpful

My Tripp suitcase was bought from Amazon it was too bigger than I wanted so I requested a returns label from Amazon which was emailed at once with instructions how to get your goods returned for free but the label said postage required tried contacting customer service
received a generated email saying they were experiencing large numbers of email and would contact when they could I tried calling the phone number does not work there is no way you can talk to anyone.
Disgraceful after sales service Amazon should be notified not to deal with this seller.

Great suitcase, faultless... but now I have a wheel broken, and Tripp does not offer spare parts... Ridiculous really. Now my case is useless, it is a large case and requires wheels. Spare parts like wheels are, I would think a common replacement issue, due to the harsh treatment they receive... Will not buy Tripp cases again..

Avoid at all costs! Ordered their suitcase directly from them and arrived damaged. I contacted Tripp customer service to orange the collection as is very large, still waiting for reply two weeks later. Will never purchase from them again. They don’t deserve one star I gave them but unfortunately there is no zero star option.

Avoid at all costs. I purchased a Tripp suitcase through Amazon (Tripp was the seller) which I subsequently wanted to return. What a fiasco, and I am still waiting for my £95.

Terrible service, sent my suitcase back because size wasn’t good. Still awaiting the refund after 3 months.

Absolutely appalling service. My order was supposed arrive on the 4th, today's the 13th, and I've still not received it. I've tried calling them but their phone line doesn't work, I've emailed them with no response yet. Not responded to Instagram/Twitter messages there's literally no way you can get through to them. I contacted yodel who were supposed to deliver my parcel and they told me to contact Tripp. Honestly AVOID they will literally take your money and not provide you with anything. I'm travelling early tomorrow and the last thing I need is to be chasing after this. Total SCAM.

My 3 year old Tripp suitcase lock developed a fault when I was away using it. I emailed customer service who replied "... contact us on your return for a collect and exchange." which I did. Sounds like first class customer service but it's downhill all the way after that. We're now 5 further email exchanges further on with each taking around 4 days to be responded to! They keep asking for photos and 7 have been sent showing the broken lock, the outside and the inside of the case, even with the lining unzipped. They are insistent that there is a sewn in label with a number on it, I can unequivocally say that no such label exists and have shown them the photos they asked for. So, the 3 year old Tripp suitcase was left out alongside my dustbin for collection this morning. I'll never buy Tripp again.