Tripp Bagage Reviews 

I bought a large suitcase online just over 3 yrs ago. I had a problem with the zip. I emailed them with photos and I had a really nice apologetic response back. They agreed to replace it without issue. As the suitcase is no longer sold they sent me the nearest match, a courier brought my new suitcase and took the old one away.
Really can't fault the customer service I have received. Thank you

These 'Lite' cases are useless. I had read some negative reviews about how fragile these cases were, but just assumed these reviews were probably isolated examples. We bought two and the first shattered at the corner of one of the wheels after only one journey. The second case had the identical problem after its second use. I would never buy from this company again. I recommend that their senior management should all take a Lite suitcase on their next holiday and see how their product stands up to normal wear and tear!

Bought a suit case saying five year warranty. zip opened up from the case under normal use. asked help under warranty =was asked to send pictures proof of purchase all sent and shamelessly I was told its normal wear and tear . warranty was not honoured, stay away from Tripp rubbish quality awful service don't believe if it says 5 year warranty thats is on glossy stickers only and papers only
i was refused warranty by Charlotte Osborne
Customer Service & Website Manager in-spite of sending the proof that showed five years not completed
Dr Waraich

Not happy with outcome of correspondence via email. Bought 4 cases in 2016. Last weekend the lock dropped off the small 55cm case. My husband had to search for the fittings which had dropped into the lining as the case was needed for return journey from London by train.
Reply from advisor was that as the lock had been replaced it shouldnt fall off again 🤣. What an awful reply.
So much for a 5 year guarantee 😕.
Shame on you Tripp.

customer service from Tripp was first class only complaint is (and we know how rough bagage handlers can be ),surely a case at this price should stand up to more than 3 trips .It was replaced no problem but still concerned about robustness of case . Geo B.

I ordered from Tripp's website with the confidence that they're products are worthy enough to sold in Debenhams. After receiving my item the very next day by tracked delivery, for which I didn't pay for, I am very happy with the level of service I have received and the quality of the item. Buy with confidence if you are considering purchasing from Tripp.

Item purchased: 68 litre Medium suitcase for £35

Super service og ombytning af kuffert, hvor hjulet var gået i stykker. Køber helt sikkert kufferter hos Tripp igen.

Never turned up after ordering

Excellent customer service with hassle free exchange at Debenhams in Preston
Faulty wheel, contacted Tripp and advised I'd lost the receipt....still exchanged without hesitation. Andrew was very helpful.
Good communication in their customer care team, well done.

We recently purchased a suitcase from Debenhams and extremely dissapointed with the product. The color on the hard suitcase seems to be painted using crayons, keeps coming off and ruining the walls where it comes in contact. The bags have stretch marks which looks really ugly on the colour. Contacted Debenhams who directed me to contact Tripps and tripps, well they said they cant be bothered and its NORMAL with the bags!!!

Jeg købte, lørdag den 30. april 2016, to "Holiday 5" (large) kufferter. Jeg modtog dem med GLS-fragtmand fredag den 6. maj. Alt var i orden. Der handler jeg gerne igen.

Last year I bought a Tripp suitcase, packed it and flew to the States. When I got there the lock didn't respond to the passcode I'd set. I couldn't unpack. I phoned them and they explained it was easy to open the case without unlocking it (just prise open the zip tags with a screw driver - isn't that reassuring?). When I returned I took it back to the stockist and they replaced it - no quibble. I've just come back from another trip abroad - first time out for the replacement suitcase. Same issue - couldn't unlock it when I got to the hotel. Now, when I programmed the passcode I made sure I had someone with my who observed me following the instructions and locking and unlocking the suitcase. She was also there when we could get it open at our destination. At least I knew I only needed to borrow a screwdriver. Will I take it back for a replacement again? No, I'd never trust a Tripp case again. I recommend you don't either (if you do - take a screwdriver with you).

I purchased two suitcases last year from Tripp and my handles kept getting stuck. Took it to Debenhams and the assistant inspected it and was more than happy to exchange them for us. I paid extra and got the hard case ones. Excellent customer service!!

Nem bestilling.
Gode priser
Hurtig levering
Fin vare
Handler gerne hos jer igen

Jeg bestilte en Tripp kuffert i hardcase mandag formiddag. Var lidt skeptisk da den skulle afsendes fra England. Men allerede om tirsdag ankom den med parcel force fra England og til min dør med GLS onsdag morgen.
Den var pakket i både boble plast og papkasse uden at have lidt skade.
En rigtig lækker kuffert til billig penge samt en billig fragt (65kr)
Det er ikke sidste gang jeg bestiller fra denne hjemmeside, kan varmt anbefale det til andre.

Bestilte en Samsonite Starwheeler Spinner 68cm til kr. 1,-, lørdag aften. Blev leveret med GLS onsdag.

Leveringen kostede kr. 65,- Den samlede pris var således kr. 66,-, hvilket må siges at være yderst billigt...!

Bestilte 3 kufferter, og de var alle til en pris der minder om de billige fra supermarkedet. Forskellen er bare at de er i fantastisk kvalitet. Der er 5 års garanti, hvilket også er værd at tage med.

De sender fra England, men leveringsprisen var kun 65 kr hvilket er acceptabelt når man får varen til den pris. De lover en leveringstid på 4 dage og det blev overholdt.

Alt i alt er jeg meget tilfreds.

Købte en 72 cm rejsekuffert og en 51 cm kabine kuffert, som passer i de mål som Ryan Air forlanger (55x40x20). De 2 kufferter af mærket Tripp er afsendt fra England, men var godt emballeret i solid papkasse.
I sammenligning med f.eks. Bilka`s udvalg er de købte kufferter både bedre kvalitetsmæssigt og meget billigere. Kan på det varmeste anbefales.