I have to use truelayer often because my bank account only gives that option for moving money between my accounts. Their software works but always glitches on iPhone. Loops on both banks and just give... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tried to log into open banking - required to rent flat(!) - simply wouldn't work! Tried again and again but told by referencing company that it was the bank's fault - they disagreed. I'm now going... Toon meer
Bedrijf heeft geantwoord
Tried multiple times to transfer some money via these folks to an ISA. Followed instructions to the letter, and although it appeared that an Open Banking link to my bank account was set up any transfe... Toon meer
Bedrijf heeft geantwoord
Made a wrong payment transfer of £1020 to a company who ceased trading in 2023. Realised that True Layer we servicing financials for that company so I got in touch with them chasing my money in ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Built on the back of open banking, our payments network connects banks, people and brands that think big across the UK and Europe. We are simplifying payments with powerful products.
Contactgegevens
40 Finsbury Square , EC2A 1PX, London, Verenigd Koninkrijk
- https://support.truelayer.com/hc/en-us
- truelayer.com
2,1
Slecht
36 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Works perfectly
Works perfectly, so far, and simplifies making transfers from my bank account to various suppliers / providers of services.
8 april 2026
Review zonder uitnodiging
Antwoord van TrueLayer
Hi Adrian
Thank you for taking the time to share your experience! We're delighted to hear that PayByBank is working seamlessly for you.
Your feedback perfectly captures what we set out to achieve – making bank-to-bank payments simple and reliable.
It's brilliant to know that our solution is making your day-to-day payments easier and if you ever have questions or need support, our team is always here to help.
Kind regards
Simon
Mejor dedicaros a otra cosa
13 februari 2026
Review zonder uitnodiging
Antwoord van TrueLayer
Hola Jorge,
Lamentamos su experiencia y entendemos su frustración y nos gustaría ayudarle a resolver este problema.
Sabemos lo importante que es que todo funcione correctamente, entonces, si sigue teniendo problemas, estaremos encantados de investigar qué ha fallado y ayudarle a resolverlo.
Por favor, indíquenos qué es lo que no ha funcionado como esperaba y haremos todo lo posible por ayudarle.
Un saludo
Simon
Cant get any response from sales for weeks?????
We are trying for weeks to have a call with the sales team as a fintech that are looking to use their services...zero. We contact customer service every day but all they can do is send an internal email. Why is it so hard??? Plaid responded immediately and we have had multiple calls...
5 februari 2026
Review zonder uitnodiging
Just incredibly rude customer service
Just incredibly rude customer service. I've been in entrepreneurship for close to 25 years and I don't think I've encountered such a rude group of people. Avoid at all costs.
The response below is really just indicative of how rude they are. Just bizarre.
(So she just copies the response from the canned response and posts it here).
It’s telling when you get more support from a trustpilot review than actually applying for a service.
There’s absolutely zero chance of me providing further “feedback” to this crew.
Avoid. That’s my recommendation.
23 september 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Brendan,
This is Eva from the Client Operations team, hope this finds you well.
I'm genuinely sorry to hear this and that any of our messages came across as rude, that is not the experience we want anyone to have. I’ve reviewed this and it looks like you received an automated eligibility email after your enquiry expressing interest to adopt our product in your company, not an actual response from our support team.
Unfortunately, we are currently focusing on different segments and are not able to support your use case at this time. As mentioned in the email you received, we do have a partnership with Stripe, and if you are still interested in working with TrueLayer, we encourage you to connect with their team via their contact form provided via email.
Thank you kindly for the feedback on our wording. We will use this opportunity to make our automated messages more straightforward in the future.
We wish you all the best with expanding your business and a great evening ahead.
Eva
Edit: I copied and pasted the sentence explaining the Stripe partnership from the original email. Rest assured, this is a genuine reply from a real human, not a canned or bot response. I've put in a request for information via TrustPilot to allow you to elaborate on your feedback, the aim is to improve for future reference.
Wish you the best day ahead!
Crash waiting screen
I have to use truelayer often because my bank account only gives that option for moving money between my accounts. Their software works but always glitches on iPhone. Loops on both banks and just gives waiting screens on both sides. When I see this I know the transaction has actually happened and have to hard crash out of both bank applications to reboot and see the successful transactions. Pathetic software that can’t even tell you it’s complete! Get it sorted and stop telling customers to contact their bank!
19 september 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Stuart,
This is Eva from the Client Operations team, hope this finds you well!
Thank you kindly for flagging this, I’m sorry to hear about the loops and waiting screens you’ve experienced on your iPhone. The flow you’re using hands you to your bank’s app to authorise, then back to our checkout to show the result. On some iOS setups the return step can stall, even when the payment has completed.
A few quick fixes usually resolve it:
1. Set Safari as the default browser, or (if you're already using that browser) try again in Chrome.
2. In Settings → Safari, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”, and disable any Content Blockers.
3. Avoid Private/Incognito mode and clear cookies and cache, then retry.
4. Fully close and reopen the bank app before authorising again.
These steps address the iOS behaviours that cause the “stuck loading” you’re seeing and help the result screen display correctly. You can also rely on your transaction list for confirmation if the screen doesn’t refresh right away. For more iOS tips, we keep an updated guide here: https://support.truelayer.com/hc/en-us/articles/360002574378-I-use-Safari-on-iOS-and-I-m-having-issues-connecting-to-a-new-bank
We’re continuously improving the result screens shown after bank authorisation, including how long we wait before showing the final status, so you should see fewer of these stalls over time.
If you’re still running into this, please share the time of your latest attempt, the bank name and some visuals with the platform you're using TrueLayer on: our clients have the debug information we can use to look into this for you (all the data is encrypted on our side).
Wishing you a great evening ahead and hope this reply helps a bit!
Kindest regards,
Eva
They ask for full history access of a…
They ask for full history access of a business account when linking a sepa payment account, that is overkill and feels like they just want to steal your data
18 september 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Dear Patrick,
Thank you for your feedback. We're sorry to hear about your experience and want to assure you that we take your concerns about data access very seriously.
At TrueLayer, we are committed to providing a secure and transparent service. We operate within the strict regulations of Open Banking, which are designed to put you in control of your data. This means we can only ever access the data that you explicitly consent to share, and only for the purposes you have agreed to. Your bank login details are never shared with us, and all data is encrypted.
We encourage you to review our End-User Terms of Service, which provide detailed information on how we handle your data and our commitment to your privacy and security: https://truelayer.com/legal/enduser_tos/.
We're always working to improve our services and your feedback is invaluable. If you have any further questions or concerns, please don't hesitate to reach out to our support team directly.
Kind regards
Simon
Read the reviews before wasting your time!
I spent an afternoon going through the developer guide to make sure this was going to work for me.
I then filled in minimal details and got an automated email telling me "we're not the right fit for your requirements".
Well there is no way you know what my requirements are from the detail you have on me.
Waste of time!
14 juli 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hello TW
Thanks for taking the time to explore our developer guide and for sharing your feedback—I'm really sorry your experience left you feeling dismissed.
From your feedback, we will review this internally and identify possible improvements to our processes.
Kind regards
Simon
Non-Existent Team
Since the layoffs in November 2024, there doesn't seem to be anyone available or anything happening behind the scenes. Unable to speak to a sales contact or account manager, however continue to receive marketing emails and requests to review the experience on TrustPilot.
17 juni 2025
Antwoord van TrueLayer
Hello Gareth
We sincerely apologize for your experience. It's clear we've fallen short, and we understand your frustration with the lack of contact.
We're investigating this internally based on your review and will aim to improve our processes to ensure that this does not happen again.
Thank you for your patience as we make these improvements.
Kind regards
Simon
Don't know what experience you're…
Don't know what experience you're referencing. You then addressed me as 'Banyrd' which is (1) not my forename and (2) a mis-spelling of my surname
9 juni 2025
Antwoord van TrueLayer
Thanks for pointing that out, and we're really sorry for the mix-up. It looks like we made an error on our side with both the experience mentioned and how we addressed you—misspelling your name and using the wrong one altogether. That shouldn't have happened, and we appreciate you flagging it. We’ll make sure to be more careful moving forward.
Francesca
Who are they and why have they…
Who are they and why have they requested a £20.00 recuring payment from my bank account ?
23 mei 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hi Craig,
We understand you have some concerns, and we're sorry to hear about them.
You can learn more about TrueLayer by checking out our Help Centre article: What is TrueLayer? (https://support.truelayer.com/hc/en-us/articles/360003761817-What-is-TrueLayer) or exploring our main website: truelayer.com.
For help with your specific payment, we suggest reaching out to the support team of the payment app you were using. Should you have any other questions, please don't hesitate to contact us directly here: https://support.truelayer.com/hc/en-us.
Kind regards
Simon
not trustworthy
I should have paid attention to the reviews this link did not work and now I'm concerned they have access to my account.
4 mei 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Wendy,
We're sorry to read your concerns.
You are able to revoke all consents granted via the platform or app you have used, or directly into your account.
You can find more information on our ToS here: https://truelayer.com/legal/enduser_tos/ and about TrueLayer's security certification here: https://truelayer.com/security/certifications/.
If you have any additional questions, please do feel free to get in touch with us directly at https://support.truelayer.com/hc/en-us.
Kind regards
Simon
Waste of my time
Tried to use TrueLayer as recommended by the ISA provider but it never worked. I spent two hours retrying, contacting my bank and the ISA provider. Neither of whom could identify any fault on their systems. I have no confidence in TrueLayer and will not try them again.
29 april 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hi Red
We're very sorry to hear you experienced some issues.
We recommend reaching out to your ISA provider's customer support team as they're able to handle transaction-specific problems and can escalate to us when needed.
If you still don't get the expected support or solution, please don’t hesitate to get in touch with us directly at https://support.truelayer.com/hc/en-us.
Kind regards
Simon
Just tried to use TrueLayer for the 1st…
Just tried to use TrueLayer for the 1st time and I have to say I'm very disappointed.
It does not work!
Stuck, doing nothing. I hope it's just a glitch but I had no choice as that's what Trading 212 uses.
20 maart 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Dave,
Thank you for your feedback. We're very sorry to hear you experienced some issues.
We recommend reaching out to the payment platform's customer support (Trading212 in this case) as they're equipped to handle transaction-specific problems and can escalate to us if necessary.
If you still experience challenges after reaching out to the merchant, please don’t hesitate to get in touch with us directly at https://support.truelayer.com/hc/en-us.
Wishing you an excellent day ahead!
Best regards,
Simon
Tried to log into open banking
Tried to log into open banking - required to rent flat(!) - simply wouldn't work! Tried again and again but told by referencing company that it was the bank's fault - they disagreed. I'm now going to lose the flat because they think I'm not being honest with them.
Absolutely furious, it was bad enough giving someone complete knowledge of my banking but, having grudgingly accepted I had to, not being able to effect it and then losing the flat as they thought I was unreliable!!!!!!!!!!!!!!!!!!!!!!!!
18 januari 2025
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Tracy Smith
Thank you for reaching out and sharing your feedback. We’re sorry to hear about the difficulties you experienced and how it negatively affected your reference for a flat.
We would recommend reaching out directly to the customer support team of the referencing company that you used as they will be able to look into what happened, and if need be, escalate to our teams.
If you still experience challenges after reaching out to the merchant, please don’t hesitate to get in touch with us directly https://support.truelayer.com/hc/en-us.
Best regards,
Simon
Money stucked somewhere in truelayer (…
Money stucked somewhere in truelayer ( direct bank transfer) , truelayer asked to merchant create ticket.. merchant says wait 7 days until they do nothing..
I have receipt so truelayer should help customer also..
13 december 2024
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Miksaxxx
Thank you for reaching out and sharing your experience. We’re sorry to hear about the difficulties you’ve encountered.
To assist you further, we kindly recommend contacting the customer support team of the platform you were using to make the payment, as they will have more specific insights into your transaction and can guide you through resolving the issue or can then get in touch with us directly to further troubleshoot.
If you still experience challenges after reaching out to the merchant, please don’t hesitate to get in touch with us directly https://support.truelayer.com/hc/en-us.
Best Regards,
Fran
please can someone get to me
please can someone get to me, this is out of order
20 oktober 2024
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Caroline,
Thank you for reaching out and sharing your experience. We’re sorry to hear about the difficulties you’ve encountered.
To assist you further, we kindly recommend contacting the customer support team of the platform you were using to make the payment, as they will have more specific insights into your transaction and can guide you through resolving the issue or can then get in touch with us directly to further troubleshoot.
If you still experience challenges after reaching out to the merchant, please don’t hesitate to get in touch with us directly https://support.truelayer.com/hc/en-us.
Best Regards,
Fran
Tried multiple times to transfer some…
Tried multiple times to transfer some money via these folks to an ISA. Followed instructions to the letter, and although it appeared that an Open Banking link to my bank account was set up any transfers of money failed. Waste of my time. Thought I would try these as my first experience with Open Banking, but will now stick with transitional methods
27 november 2024
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Andy,
Thank you for reaching out and sharing your experience. We’re sorry to hear about the difficulties you’ve encountered while trying to transfer funds via Open Banking.
To assist you further, we kindly recommend contacting the customer support team of the platform you were using to make the payment, as they will have more specific insights into your transaction and can guide you through resolving the issue or can then get in touch with us directly to further troubleshoot.
If you still experience challenges after reaching out to the merchant, please don’t hesitate to get in touch with us directly https://support.truelayer.com/hc/en-us. We’ll be happy to review the situation further and provide any additional support you may need.
We appreciate your patience.
Best Regards
Fran
Not TCF Compliant
We have used TrueLayer for a couple of years.
They do not provide support to existing clients. We have customers who make payments through them and they are holding their funds without telling us what is happening. Circa 7% of payments. They choose not to provide support and this is causing customers real problems.
Do not use TrueLayer, they do not Treat Customers Fairly and do not look to have the right outcomes for their customers.
14 oktober 2024
Review zonder uitnodiging
Antwoord van TrueLayer
Hi Chris,
Thank you for taking the time to share your review with us. Your input is incredibly valuable, as it helps us identify areas for improvement and continue to grow.
Our team is deeply committed to providing exceptional support to our clients, and we’re truly sorry to hear that your experience didn’t reflect this. Some issues may require additional time to investigate and resolve, and we regret any inconvenience this may have caused.
To assist you further, our Client Operations team can be reached through our help center https://support.truelayer.com/hc/en-us. If you could share the specific issues or ticket references you’re referring to, we’ll be happy to look into them promptly.
We greatly appreciate your patience and understanding and look forward to resolving this for you.
Best Regards,
Fran
Made a wrong payment transfer of £1020…
Made a wrong payment transfer of £1020 to a company who ceased trading in 2023. Realised that True Layer we servicing financials for that company so I got in touch with them chasing my money in extreme distress.
Got through someone somehow and they understood my case, escalated issue to internal departments and 5 days later got a message "your money has been returned to your account".
Cannot thank you guys more as it was extremely stressful, thinking that I might never get my money back. Big thanks to Krasimir and Sam as both dealt with my issue, understood the stress I was going through, kept following up with me with regular updates. Cannot be more grateful TRUE LAYER. Your people are your assets.
30 augustus 2024
Review zonder uitnodiging
Antwoord van TrueLayer
Hello Waqar,
We would like to express our sincere gratitude for your fantastic review. We are absolutely thrilled that we were able to swiftly resolve the issue and return your funds. We wish you the very best in all your future endeavours!
Warm regards,
The TrueLayer Team
Great after initial wobble
I am a small sole developer creating a proof of concept for a new product aimed at changing how people approach money. The goal is to provide a single value representing their total savings by subtracting monthly recurring costs from their total funds. This value would be displayed in a mobile widget, allowing users to set savings goals and gamify the savings process.
Connecting to banks to retrieve balances was my biggest concern, but after an initial issue with obtaining an access token, I was able to use the data APIs to connect bank accounts and have a working proof of concept within a few hours.
The API is fast, easy to use, and provides accurate, up-to-date data. It includes various routes such as list accounts, get account balances, and get account transactions, covering many use cases with several integrated providers.
My only feedback for improvement is that it would be beneficial to normalise data between card types. For example, normal savings accounts and credit cards require slightly different logic to get the balance. Additionally, a more interactive onboarding process in the console could help alleviate some initial setup frustrations
.
Overall, I will continue developing this project and using Truelayer to do so.
24 juli 2024
Review zonder uitnodiging
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