1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took m... Toon meer
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Lees wat reviewers zeggen
I’ve had a great experience ordering from True Toys - good range of products, well priced. They’ve delivered quickly and have used an outer box for big toys, which was great as I was worried that pryi... Toon meer
Really disappointed with how my parcel was packaged and handled Received 2 out of the 4 toys with the packaging all ripped and beaten up !! Absolutely shocking how it passed checking and pac... Toon meer
refunded original order cos no stock said there was 4! another ordered no probs but both reflectors on wheels broken off. overall good.
Bedrijfsgegevens
Geschreven door het bedrijf
We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun
Contactgegevens
Verenigd Koninkrijk
- 0333 011 0695
- support@truetoys.co.uk
- truetoys.co.uk
4,2
Goed
5K reviews
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Great Balance Bike, well packaged and prompt tracked delivery
Great Balance Bike, reasonable price. Prompt delivery with tracking information. arrived in good condition and well packaged. Overall very pleased. Would recommend this company
11 september 2026
Review zonder uitnodiging
AVOID!
I previously had a great experience with Bargain max. However I returned some items all sent back together in one box but was only refunded for one of the items in the box. I connected them and they said they hadn’t recieved the items at all despite me sending tracking info and saying I had been refunded for one but not the others. Never got my money back. EXTREMELY DODGEY. AVOID!
24 oktober 2025
Review zonder uitnodiging
Antwoord van True Toys
Hi Daisy,
Thank you for taking the time to leave your review. We’re sorry to hear about the issues you experienced with your return and refund.
We’ve been unable to locate your order using the information provided. Please contact our Customer Service team with your order number so we can look into this further and work towards resolving the outstanding refund.
We’re keen to investigate this for you and appreciate the opportunity to put this right.
Many thanks,
Grace
True Toys Customer Service Team
I was searching everywhere for a purple…
I was searching everywhere for a purple scooter for my great niece. I have been searching for 2 months and nearly given up when True toys appeared, I ordered it and I received it two days later, absolutely pleased with how quickly I received it, easy ordering and true toys do a lot of great deals and so many different toys!!
18 september 2026
Review zonder uitnodiging
Good service from start to finish
Good service from start to finish . Would buy from this company again . Also cheapest price around .
22 september 2026
Review zonder uitnodiging
Bluey hoodie fleece
A great price for the Bluey hoodie fleece I bought for my grandson for xmas. Good quality and a great service from this company.
21 september 2026
Review zonder uitnodiging
Easy to order
Easy to order. Great communication and quick delivery. Well packaged. Thankyou.
19 september 2026
Review zonder uitnodiging
Quick and simple delivery.
Quick and simple delivery.. and good prices
20 september 2026
Review zonder uitnodiging
Really bad experience and paid extra…
Really bad experience and paid extra for it to come next day and still not received plus it’s my sons birthday and he’s had no presents due to you not sending the parcel.delivery service has been awful and communication is horrible too.
16 september 2026
Review zonder uitnodiging
Antwoord van True Toys
Hi Enma, thank you for your review.
We’re very sorry to hear about your experience, especially with this being for your son’s birthday. Unfortunately, we’ve been unable to locate the order details from the information provided.
Please contact us with your order details so we can look into this further and assist you as soon as possible.
Many thanks,
Grace
True Toys Customer Service Team
Products are as described
Products are as described . Good quality and decent prices. Fast delivery . Excellent shop
17 september 2026
Review zonder uitnodiging
Excellent service
Excellent service. Speedy delivery and great prices. I will definitely order from this company again. Highly recommended.
16 september 2026
Review zonder uitnodiging
Bargains and happy with service
The toys weren't flawless, they were clearance however, and the kids won't even notice. Came quickly and at an amazing price.
11 september 2026
Review zonder uitnodiging
Honestly great service really quick…
Honestly great service really quick transaction and delivery.
Thanks JW
11 september 2026
Review zonder uitnodiging
Great site to shop
Great prices, fast delivery and my son is going to be over the moon!
16 september 2026
Review zonder uitnodiging
Good value convenient online store, however….
I’ve placed several orders from TrueToys; the items I have received have been of good value and were genuine products.
However, two main issues have arisen:
Firstly, a specific item I have ordered multiple of across different orders has frequently arrived damaged due to the poor packaging not securing them inside the box - the boxes have also been damaged badly on occasions.
Secondly, I have had orders cancelled abruptly a day or two after being placed due to an ‘error’ with their ‘stock levels’ displayed on their website.
15 september 2026
Review zonder uitnodiging
Antwoord van True Toys
Hi Rowan,
Thank you for your review. We’re pleased to hear you’ve found the items you’ve received to be good value and genuine products.
We’re genuinely sorry for the issues you’ve experienced with damaged items and stock-related cancellations. We’ve reached out to you directly so we can work towards a resolution.
Thank you for bringing this to our attention.
Kind regards,
Ella
Prices are amazing
Prices are amazing, I was able to get two toys for my daughter for the price that one would have cost elsewhere. Delivery was also fast, items were despatched quickly and packed well. Really pleased with this company and will definitely be using again.
12 september 2026
Review zonder uitnodiging
Outstanding service from True Toys
Outstanding service from True Toys! Really good low prices for lovely items and superfast delivery ... I ordered quite late on Friday afternoon and the package was delivered in my hand less than 48 hours later, truly excellent. I am very happy, thank you True Toys.
11 september 2026
Review zonder uitnodiging
Good product I didnt find elsewhere
Good product I didnt find elsewhere. Thank you
11 september 2026
Review zonder uitnodiging
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