modernaudiologycare Reviews 

The experience was great as the info was very clear and that is always a good thing.

I loved the hearing aids. Good sound quality.

45 day free trial at home turned into 1-1/2 week
As confirmed in my previous email, the key facts of your case on file are:

- Use and duration: you have been using the aids for approximately a week and a half
- Sound awareness vs. unaided: the right aid was not delivering sufficient amplification for your level of loss on that side; the left aid was creating an echo effect even at the lowest setting

1. Policy Context
Under the Manufacturing Issues clause of our Refund Policy, a refund applies where there is a confirmed manufacturing fault. Your hearing aids power on, amplify sound, and respond to controls as designed. The difficulties you have described reflect a compatibility issue between the Comfort's design range and your right ear's level of loss, and an amplification sensitivity on the left side, rather than a manufacturing defect.

2. 45-Day Better Hearing Guarantee

Our 45-Day Better Hearing Guarantee is a voluntary commercial policy. It applies where a customer experiences no measurable improvement compared with wearing no hearing aids at all. The Important Information section of our Refund Policy specifies that the device is designed for mild to moderate hearing loss in the range of 20 to 60 dB. Because the guarantee is voluntary, it comes with defined terms to keep the process fair for both parties.

3. Processing and Cost Considerations

Returns under our Refund Policy ordinarily involve non-refundable tracked outbound shipping of $20, carrier return processing of $20 where applicable, and warehouse reprocessing on receipt of $15, representing standard deductions of between $35 and $55 depending on the return scenario. Each returned set also undergoes medical-grade disinfection and replacement of all hygiene-sensitive components. As part of the goodwill resolution below, these standard deductions are waived.

4. Final Goodwill Resolution

Although no refund is contractually due under the Better Hearing Guarantee, I personally advocated for your case with our Internal Review Team, and they have authorized the following as a one-time goodwill resolution:

- 30% goodwill refund: $75.00
- Standard $35-55 deductions waived
- Total refund: up to $75.00

My connect device works as good as the $4700. Model I tried for a week from Audible. Takes some time to figure out how to tune my connect model hearing aids. Each side is tunable on each mode separately! I can’t yet make the Bluetooth work to play video sound from my iPhone but the Bluetooth works fine on phone calls. They get better each day as I fine tune them. Absolutely worth the $500 price tag as long as they continue to work.

Quality is fine, the good thing was delivery which was really good they delivered on time and packaging was also nice.

Good fits and the price was amazing. Only request is to improve shipping speed.

Fast delivery and very easy to use. It works and now my wife and I don’t argue about the TV volume being too loud

I'd seen a few positive mentions of this store before and decided to give it a try. The website loaded quickly and all the product information was clearly laid out. The sizing and fit information on the product page was accurate and helpful. Product quality is noticeably good; materials feel solid and well made. Dispatch was confirmed quickly and the item arrived ahead of the estimated date. Well done all around. A shop worth remembering.

Bought this as a gift and the recipient was very pleased with it. Prices are fair for what you get; I feel like I received good value. The item arrived well packaged — no damage and everything exactly as described. Everything was exactly as listed. No surprises, which I mean in the best way. I was pleasantly surprised by how well the item was presented when it arrived. The product matched the photos and description on the site very closely. The estimated delivery date shifted by a day, which was a minor inconvenience. Good overall — the minor issues don't take away from what was a positive experience.

Super tiny no one even notices i have them in. took a few days to get it, but really happy with it.

Good value for money. Will definitely be shopping more here.

Ordered here for the first time last week and am already thinking about coming back. The sizing and fit information on the product page was accurate and helpful. Simple, smooth, reliable. Exactly what you want from an online shop. My order was exactly right — no missing items, no substitutions. Overall the experience felt trustworthy and professional. I had no problems with the order at any stage, which is exactly what you want. Five stars and I mean every one of them.

They advertise a 45 day trial., But that is not what it appears to be. These hearing aids did not solve my problem, which is a severe hearing loss and the amount that they changed the hearing was negligible, but as they put it “technically any increase in sound qualifies“ so to them that meant that the age were six successful and acceptable and not subject to a full refund.

Instead, they came up with a list of shipping costs, open box issues, and an offer of a 40% refund. This approach is what I considered to be fundamentally unethical, advertising and bad corporate behavior.

I would not want to do business with a company with these low ethical standards. Their product probably works for those with mild hearing loss, but it did not work for me and And, I cannot recommend it nor can I recommend the Management in any degree of good faith.

Simply the best should’ve tried it earlier

I purchased the OTC Modern Hearing, hearing aids about 2 weeks ago. They arrived insured US-mail as indicated in the purchase agreement. The hearing aids were already charged and ready to use. The package included a quick start guide with very simple and direct instructions for use, common problems with simple solutions, charging, and cleaning instruction.
I have only encountered 1 problem that problem was addressed on the quick start guide. The devise includes a verity of ear domes to accommodate ear cannel fit. The truth is that there are several shapes and sizes of domes available. Selecting the correct one can be a bit confusing. My problem was quite simple and very correctable. The domes were too small to block sound feedback, a squealing noise. This problem is addressed in the device instructions. As instructed, I began to increase the dome size to achieve a better fit. The largest sized dome was still a bit small and still allowed feedback. I considered contacting Modern Hearing for assistance with this matter but decided not to. What they include with the hearing aids will accommodate 90% of the users that would purchase them. I believe they included a set of each size domes they sell. I started on Amazon and found a package of domes 1 mm larger. I ordered the and installed as soon as they arrived. Problem SOLVED. I know and visit with several people that wear hearing aids. I had a very good idea what the differences are. My hearing has vastly improved with the hearing aids. But it's not the same as natural. For the price point I didn't expect hearing aids to restore my hearing. I only expected what they deliver improved hearing! I'll learn how to cope with the differences. As I continue use them.

The device is extremely good and customer service was very helpful. But shipping took bit longer then expected.

Amazing sound clarity, comfortable to wear, it completely changed my hearing! Excellent product.

I noticed the difference between a real hearing aid.I don't amplify so lot better to an improvement.Getting used to it , and i'm glad that I bought them

Thank you Modern Hearing for such a excellent device you provided me. But your delivery need improvment.