Tubz Brands Limited Reviews 

They have provided me with the worst customer service. They promised me a call back multiple times and I’m still waiting. I’ve made orders and not received the full order, I have received damaged stock and stock with short shelf life’s . The initial deal was ten sites that would be provided by tubz brand however they did not tell that the sites they say they find for you are not guaranteed and half the time they don’t realise your coming. Terrible unprofessional company and I deeply regret spending my money with them.

The products were delivered safely without any damages and the driver was very friendly

Love the product. But little profit by the time you pay delivery etc

Fast shipping

Easy transaction, very helpful. Highly recommend tubz.

It just seems to be getting worse from damaged boxes being delivered items missing from your delivery now labels missing from my delivery

Got the items quickly after ordering.

Love Tubz quick and easy order platform with fast shipping.

Fast delivery , excellent service

Delivery is fine and quick but other customers services are not up to standard!

My 5 year old wanted a tube from a vending machine got 2 dreamworks AR discs
These no longer work cannot get the app
Total rip off

Really good for rewards for the children
Good way to have the do chores
Overall really impressed

Fantastic products, and excellent value for money. Customer service is exemplary and I will definately buy from Tubz again. Packed very well and delivered on time as per their courier's text message.My autistic son is overjoyed. Thank you so much!

Ordering was easy and the delivery super quick and in time for Christmas. The kids love the treat tower!

I vended Tubz sweets and Pringles for 18 months and my experience suggests you need to seriously consider what you need financially before investing in this franchise and calculate the actual net profit that each tower or machine will deliver and approx. how often.

Otherwise, you can end up in serious debt with next to no income. If you want to do it full time and need an above average salary, you're going to need at least 150 sweets / toys / Pringles towers etc. all selling out at least once per month. For example, a sweets tower holds 81 tubs of sweets costing £1 each to the public.

The sweets wholesale between 30 p and 45 p + VAT (which you can't claim back because you can't charge VAT). After all costs including stock, delivery, fuel, car depreciation, the compulsory 20% commission paid to the venue manager on every visit and tax (if you ever breach the threshold that is) - a sold out tower delivers a maximum of approx. £25 maximum with a mix of premium and cheaper sweets.

And trust me, if you use your personal car, get ready for constant bills for tyres, suspension, servicing and plenty of other costly wear and tear due to all the mileage and weight in the car. You need a van that you're not bothered about the mileage, wear and tear.

Plus there's all the faffing around counting pound coins and having to get them changed and physically paid into a bank etc.

I had approx. 70 sweets towers and 10 Pringles towers across 68 sites (an average site sold out every 3-4 weeks) and was working 6-7 days a week and did around 20,000 miles working mainly in the West Midlands and I was permanently knackered. The income after all costs was barely enough to pay essential household bills. I had to take a long mortgage break to remain solvent.

Looking back, there was no need to spend well over £5,000 on the first-tier franchised 10 x sweets tower and stock 'bundle'. If you know the right people, you can buy good quality second hand towers for £100 - far cheaper than the £312 Tubz charge for a brand new sweets tower, plus you can still order stock from Tubz without being a licensed franchisee.

I'm afraid my experience (and the experience of several of my vending colleagues) of the Tubz company itself is dismal. Basically they're only interested when you're spending large sums of money with them on stock and machines. If there's a fault with a machine or a technical problem, they don't want to know. There are NO technical people to talk to at Tubz HQ, the account managers just refer you to some old DIY videos on the Tubz website.

If a tub gets stuck in the barrel, it often means taking the tower segments apart and refilling it with stock on site - which takes up valuable time and effort, plus it's inconvenient in a packed pub or venue.

Tubz HQ offers no training e.g. business development, marketing, optimising sales, site finding or customer service skills, they just send you a pallet full of towers and stock, tell you where to site them and leave the rest up to you. They don't even give you a business card or promotional flyer, I had to ask for them to be designed!

Previously I worked in marketing for 25 years, including for corporate and SME organisations and I've never come across a company that offers so little added value to its customers (i.e. its franchisees) particularly as several vendors spend thousands of pounds with Tubz every month.

I don't blame the account managers, the lack of added value and pure focus on sales and profit comes from the top. The reason they can operate like this is because they have ONE very small UK competitor with a poor brand image i.e. Tubz is pretty much the only game in town and they don't half capitalise on it! Avoid, unless you don't mind being a busy fool and spending every penny you have!

Ordering process was easy and I was kept updated on my order from when I ordered until the delivery. I will certainly order again.

If I could give minus I would, I took out a franchise with these and really glad I only took the small package as there is no after sales care, they’ve took my money and don’t care about returning my emails on help, support and further customer marketing, they just don’t care 🤷🏼‍♂️ it’s obvious I’m now on my own and deeply out of pocket, they make out as a franchisee that it’s brilliant and I was prepared to expand in the new year from 10 machines to 40 but that’s all out the window, I’ve even requested some more branded stickers for changing the products which I was prepared to purchase and they don’t even get back to you so I now have mini eggs in a column that displays chuppa lollies 🙄 all I can say is if you are considering a franchise with these incompetent people then look elsewhere. YOU HAVE BEEN WARNED!!!