Because of Ruchitha, I was able to fully understand the best package options available to me. She was kind, patient and really took her time with making sure I understood everything she explained. I... Toon meer
Bedrijf heeft geantwoord
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We have a Web hosting plan (monthly payment), in less than a year you have increase the price without prior notice (16% increase this last time). If a New customer, right now, acquires this same plan,... Toon meer
Bedrijf heeft geantwoord
customer service person was extremely helpful and competed the task of correcting the web hosting change we needed. It also shows that Turbify.com was very cooperative in reducing our service requirem... Toon meer
Bedrijf heeft geantwoord
The representative was outstanding with customer service. She found a solution to my problem that left me with great satisfaction and a warm place in my heart. Thank you!
Bedrijfsgegevens
Geschreven door het bedrijf
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contactgegevens
Verenigde Staten
- 1-833-689-8585
- turbify.com
3,7
Gemiddeld
532 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van turbify.com
Thank you for your review — we’re glad to hear you experienced excellent service, and we really appreciate you taking the time to share that with us.
She was very polite and helpful
16 april 2026
Antwoord van turbify.com
Thank you for your kind words — we’re so glad to hear that our team member was polite and helpful, and we’ll be sure to share your feedback with her.
Offshore represenatatives are difficult…
Offshore represenatatives are difficult to understand due to their accent.
16 april 2026
Antwoord van turbify.com
Thank you for your honest feedback about finding our offshore representatives difficult to understand due to their accent. Clear communication is essential to good service, and we’re sorry that this created a barrier during your interaction. We’ll share your comments with our training and operations teams as we continue working on clarity, pacing, and offering alternatives (such as chat, or different agents) so every customer can communicate in the way that’s most comfortable for them.
Antwoord van turbify.com
Thank you for your feedback — we’re delighted to hear that Muskan was extremely helpful and informative. We’ll be sure to share your kind words with him, and we appreciate you taking the time to let us know.
Very Friendly
Very Friendly, easy to understand, there was no rush, Sowmya- always said - please take your time
16 april 2026
Antwoord van turbify.com
Thank you for sharing your experience. We’re delighted to hear that Sowmya was very friendly, easy to understand, and made sure you never felt rushed — her “please take your time” approach is exactly the kind of patient support we aim to provide.
I had a disappointing experience with…
I had a disappointing experience with Trubify’s email hosting service. Initially, the pricing seemed very attractive at $1.19 per month, which is what led me to sign up and use three email accounts for about a year.
However, upon renewal, I was unexpectedly charged over $200. This significant price increase was not clearly communicated upfront, and it felt misleading. While promotional pricing is common in the industry, the scale of the increase and the lack of transparency created a sense of being trapped after already relying on their service.
I would strongly recommend that potential customers carefully review the renewal terms and pricing structure before committing. In my experience, what starts as a low-cost solution can quickly become much more expensive than anticipated.
Overall, I cannot recommend this service based on my experience due to the lack of clear pricing transparency and the steep renewal costs.
16 april 2026
Antwoord van turbify.com
Thank you for taking the time to share such a detailed and thoughtful review — we’re truly sorry that your experience with our email hosting pricing and renewal left you feeling misled and disappointed.
While promotional pricing is common in our industry, it’s our responsibility to make future renewal rates and terms as clear as possible up front, and it’s clear from your experience that we fell short of that goal here. We appreciate you highlighting how the jump from 1.19 USD per month to over 200 USD at renewal felt like a trap after you had already built your usage around our service, and we’ll use this feedback to continue improving the transparency of our offers and billing communications.
If you’re open to it, we’d really value the chance to review your account and see whether there’s anything we can do to make this right; please reach out to us at +1 833-689-8585 so we can discuss options directly with you.
Antwoord van turbify.com
Thank you for your review — we’re glad to hear you received good customer support from Turbify, and we really appreciate you taking the time to share your experience.
Very very very bad service
Very very very bad service.
Bunch of unprofessional people overseas.
16 april 2026
Antwoord van turbify.com
We’re sorry to hear you felt you received very poor service and experienced our overseas team as unprofessional — that’s not the standard we aim for. This case involved a past‑due invoice, and our agent attempted to reach you multiple times by phone (with calls going to voicemail) and followed up twice before sending an email, but it’s clear that our communication still didn’t land the right way for you.
We appreciate you sharing this feedback and will review how we handle payment reminders so they feel clearer, more respectful, and less frustrating from the customer’s point of view.
help full and knowledgeable staff.
16 april 2026
Antwoord van turbify.com
Thank you for your review — we’re glad to hear our staff were helpful and knowledgeable, and we truly appreciate you taking the time to share your experience.
Antwoord van turbify.com
Dear Ali,
Thank you for sharing your feedback. I’m sorry that your experience with us has felt both “very bad” and “very expensive”, and that our past‑due outreach came across as spam rather than support.
In this case, we were trying to reach you about a pending invoice on your account, which is why you received multiple calls that ended up as voicemails when we couldn’t connect. You’ve told us that you don’t feel you’ve used the site and that the calls felt like unwanted payment reminders, and we take that seriously. We don’t want you to feel harassed or overcharged.
We’d like to review the charges and the account with you in detail, and we can also update your contact preferences so that, if you prefer, we stop phone calls and switch to email‑only communication. Please contact us at +1 833-689-8585 and mention this review so we can:
Go over what you’ve been billed for, and
Adjust how and when we contact you going forward.
Great customer support
The customer support agent answered my questions and helped me switch to a plan that was less expensive that fits our company's needs. She also helped walk me through how to create a new website and where to look for answers.
14 april 2026
Antwoord van turbify.com
Thank you for sharing your experience with us. We’re thrilled to hear that our customer support agent answered all your questions, helped you move to a more affordable plan that fits your company’s needs, and even walked you through creating a new website and where to find answers in the future. Your feedback means a lot, and we’re glad the new setup is working better for you.
My problem was addressed and the site…
My problem was addressed and the site is working correctly.
13 april 2026
Antwoord van turbify.com
Thank you for your feedback — we’re glad to hear your problem was addressed and that your site is now working correctly, and we appreciate you taking the time to let us know.
I don´t speak fluenty English
I don´t speak fluenty English, and he help me , repeating intruccions, when i don´t understood
16 april 2026
Antwoord van turbify.com
Thank you for sharing your experience — we’re really glad to hear our agent was patient, repeated the instructions, and made sure you understood everything even though English is not your first language. We truly appreciate you taking the time to tell us.
Knowledgeable
16 april 2026
Antwoord van turbify.com
Thank you for your feedback — we’re glad to hear you found our team knowledgeable, and we truly appreciate you taking the time to share that with us.
My yearly hosting fee was (1) suddenly…
My yearly hosting fee was (1) suddenly charged 1 month earlier than usual, (2) more than 2x previous fees. And nobody could explain or resolve. My time was wasted with no action other than “we understand your frustration.” I am canceling your service - there are many better options available.
15 april 2026
Antwoord van turbify.com
Dear Chris,
Thank you for sharing this, and I’m sorry that your renewal experience felt sudden, confusing, and like a waste of your time—especially with the charge happening earlier and at a much higher amount.
You contacted us after noticing that your yearly hosting fee was charged about a month earlier than you expected and at more than 2x the previous amount.
We understand that, from your perspective, the combination of an earlier charge date, a large price increase, and initial explanations that didn’t fully resolve your concern made it feel like no one was taking proper action and that simply saying “we understand your frustration” was not enough. You’ve told us you are canceling and considering other providers, and we respect that decision.
If you would like a written breakdown of your previous and current pricing, the exact refund processed, and your cancellation status, we’d be happy to provide it so you have a clear record. Please contact us at +1 833-689-8585 and mention this review so we can send a detailed summary for your records.
Very helpful and polite.
15 april 2026
Antwoord van turbify.com
Thank you for your kind words — we’re so glad to hear you found our team very helpful and polite. We really appreciate you taking the time to share your experience with us.
The support person Divya was very…
The support person Divya was very patient, explaining all the options and when she did not know the answer, consulted and got back the answer
15 april 2026
Antwoord van turbify.com
Thank you for sharing your experience — we’re so glad to hear that Divya was patient, clearly explained all the options, and made sure to consult and get back to you with the right answers. We’ll be sure to pass along your kind words to her, and we really appreciate you taking the time to leave this feedback.
Antwoord van turbify.com
Thank you for your kind words — we’re so glad to hear you found our team very helpful and polite, and that we were easy to contact whenever you needed support. We really appreciate you taking the time to share your experience with us.
patience and detailed attention to my…
patience and detailed attention to my request and clarity of answer
15 april 2026
Antwoord van turbify.com
Thank you for your thoughtful feedback — we’re so glad to hear you appreciated our patience, detailed attention to your request, and the clarity of our answers. We truly value you taking the time to share your experience with us.
Antwoord van turbify.com
Thank you for your kind words — we’re so glad to hear you found our team very helpful and patient. We really appreciate your thanks and you taking the time to share your experience with us.
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