How annoying. Just purchased a box of 240 typhoo tea bags, and what a disappointment. I don’t have a complaint against the quality of the tea BUT the perforation between the tea bags is not up to th... Toon meer
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Lees wat reviewers zeggen
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Toon meer
Sir, just to be able to acquire this in my postcode is a bonus, thank you. Prompt response & delivery, A very good service all round!!
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Contactgegevens
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Verenigd Koninkrijk
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Goed
164 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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Great tea that is very hard to find in…
Great tea that is very hard to find in stores, delivered quickly
12 juni 2026
Antwoord van Typhoo
Thank you for your wonderful review! We're delighted to hear you're enjoying our tea and that your order arrived quickly.
We really appreciate your support and hope you continue to enjoy every cup!
Kind Regards,
Bethany
The Typhoo Team
Replaced the box of tea bags but…
Replaced the box of tea bags but completely ignored my complaint about the "New Taste" and poor quality, easily ripped, tea bags.
12 juni 2026
Antwoord van Typhoo
Thank you for your feedback,
We are sorry to hear that you were disappointed with your experience. Please be assured that we take all customer feedback and complaints very seriously.
All complaints are recorded and shared with our production teams on a weekly basis. As a result of the feedback we receive, our head office teams are currently reviewing the manufacturing process to identify opportunities for improvement.
We appreciate you taking the time to bring this to our attention, as customer feedback plays an important role in helping us maintain and improve the quality of our products.
Kind Regards,
Bethany
The Typhoo Team
The young lady I had communication with…
The young lady I had communication with was very friendly and helpful
10 juni 2026
Antwoord van Typhoo
That’s great to hear!
We’re really glad you had such a positive experience, and we’ll make sure your kind feedback is shared with the team!
Kind Regards,
Bethany
The Typhoo Team
you sent me a free box of tea bags but…
you sent me a free box of tea bags but I'm still having trouble with breaking and tearing bags
11 juni 2026
Antwoord van Typhoo
Thank you for your feedback.
We’re sorry to hear that you are still experiencing issues with the replacement box of teabags you received.
We really appreciate you bringing this to our attention, and we’d like to assure you that your comments will be shared with our Product Quality team for further investigation. We take all customer feedback seriously and are continuously working to improve our products and ensure the best possible experience.
Thank you again for taking the time to leave your review.
Kind Regards,
Bethany
The Typhoo Team
Quick response to my email and offered…
Quick response to my email and offered a solution quickly also
3 juni 2026
Antwoord van Typhoo
Thanks for the lovely feedback! We're so pleased we could help quickly and get things sorted for you. ☕
Typhoo have gone above and beyond to…
Typhoo have gone above and beyond to resend a delivery that i mistakenly put the wrong postcode on, Thank you.
9 juni 2026
Antwoord van Typhoo
Thank you for the great feedback !
We're delighted to hear that customer service team were helpful and able to resolve this.☕
Kind Regards,
Bethany
The Typhoo Team
Antwoord van Typhoo
Thank you for your fantastic review!
We're delighted to hear your order arrived so quickly. We really appreciate your feedback☕
Kind Regards,
Bethany
The Typhoo Team
Fed up with Typhoo
I’ve been a Typhoo drinker for years, but the quality has gone downhill badly. Our latest 440‑bag pack was so weak it barely coloured the water. This isn’t the first time either — we had a similar issue a couple of years ago.
I submitted a full complaint with batch details, photos, and everything they asked for. Weeks passed with no reply. When I chased them, they claimed they “never received” my complaint and asked me to resend all the information again — photos, batch code, expiry date, store, location, receipt.
I’m not jumping through hoops for a second time. If Typhoo can’t even acknowledge a complaint properly, never mind resolve it, then what’s the point.
My wife and I have now switched to Tetley, which at least makes a decent cup of tea.
Very poor product quality and even poorer customer service. Typhoo has lost a loyal customer.
This reply does not reflect my experience.
My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
Update: My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
11 juni 2026
Review zonder uitnodiging
Antwoord van Typhoo
Thank you for your feedback.
We are sorry that we did not receive your initial complaint. Following Typhoo's recent acquisition, our customer contact email address was updated, which may have caused some confusion.
Our Customer Service team has now been in contact with you, and we are working to resolve the matter as quickly as possible. We appreciate you bringing this to our attention and thank you for your patience and understanding.
Kind regards,
Bethany
The Typhoo Team
No hassle replacement
No hassle replacement. I haven't opened packet yet ( bought another bag waiting on replacement) so I hope they are OK.
3 juni 2026
Antwoord van Typhoo
Thank you for your feedback!
Enjoy your next brew! ☕
Kind Regards,
Bethany
The Typhoo Team
I had couple of boxes of tea bags
I had couple of boxes of tea bags , some of them split and wasted then I took photos and send the company, they send me a box of tea bags on post.
3 juni 2026
Antwoord van Typhoo
We're delighted to hear that customer service team were helpful and able to resolve this.
We really appreciate your feedback!
Kind Regards,
Bethany
The Typhoo Team
Antwoord van Typhoo
Thank you for your feedback.
We're delighted to hear you found Typhoo Tea to be good value for money.
We appreciate your support and hope you continue to enjoy every cup! ☕
Kind Regards,
Bethany
The Typhoo Team
Very easy to order from website
Very easy to order from website. Quick delivery in very secure boxes. Would recommend to all. PS my wife loves the cold tea flavours.
22 mei 2026
Antwoord van Typhoo
Thank you for your kind review. We're delighted you enjoyed the ordering experience and delivery, and it's great to hear your wife loves our cold tea flavours.
Thanks for recommending Typhoo Tea!☕
Kind Regards,
Bethany
The Typhoo Team
Substandard brew
I still can not brew a decent strong cup of tea with 1 teabag. The colour of the cuppa is a very pale gray instead of a nice warm brown and to be honest is tastes like hot water with milk. I have contacted Typhoo and the customer service was excellent but unfortunately I have to stand by my opinion. The gesture of goodwill was very much appreciated.
28 mei 2026
Antwoord van Typhoo
Thank you for your feedback.
We're sorry to hear that our One Cup blend wasn't strong enough for your taste. As our lightest everyday blend, it is designed for a milder brew, but we appreciate that many tea drinkers prefer a stronger cup.
As this was initially resolved with a goodwill replacement, we're disappointed to hear you're still not satisfied.
We appreciate your comments and will pass them on to our team.
Kind Regards,
Bethany
The Typhoo Team
Leaking Tea Bags
Bought a packet of 440 from Amazon. Bags not properly sealed loose tea everywhere. Sent a mail to customer services explaining that although I was refunded they should look at their manufacture process as the machine obviously has a problem. Just got some blurb about looking into it and how the quality was good. - not impressed. It seems to be an on- going problem as other clients have also complained. Waken - up Typhoo!
21 mei 2026
Review zonder uitnodiging
Antwoord van Typhoo
Thank you for your feedback.
We're sorry to hear about the packaging issue and appreciate you taking the time to highlight a potential manufacturing concern.
Your comments have been shared internally, and we remain committed to continually improving both our products and customer experience.
Thank you again for bringing this matter to our attention.
Kind regards,
Bethany
The Typhoo Team
First class response with clear and…
First class response with clear and concise solutions..
14 mei 2026
Antwoord van Typhoo
Thank you for your kind review.
We're delighted to hear that you received excellent service. Your feedback means a lot to us!
Kind regards,
Bethany
The Typhoo Team
You replaced the item
You replaced the item very quickly and the person i spoke to was very helpful and polite she understood what I was saying and I understood her.
20 mei 2026
Antwoord van Typhoo
Thank you for your review. we're so pleased to hear our team was helpful and friendly.
Kind Regards,
Bethany
The Typhoo Team
The tea best ever but when ripping 2tea…
The tea best ever but when ripping 2tea bags u lose 20% because you end up ripping 1 of the tea bags because there not insufficient perforations in them
18 mei 2026
Antwoord van Typhoo
Thank you for your feedback and for your kind comments about our tea.
We're sorry to hear you've experienced difficulty separating the tea bags and that some have torn as a result.
We appreciate you bringing this to our attention, and we'll share your comments with our packaging team as we continuously review ways to improve our products.
Kind regards,
Bethany
The Typhoo Team
Antwoord van Typhoo
Thank you for the great review ! We really appreciate your feedback!
Kind Regards,
Bethany
The Typhoo Team
Antwoord van Typhoo
Thank you for your review. We're delighted we could help quickly and achieve a positive outcome for you. We really appreciate your feedback!
Kind regards,
Bethany
The Typhoo Tea Team
Typhoo great company to deal with
Spoken to typhoo and found them very helpful and friendly and the tea great too
11 mei 2026
Antwoord van Typhoo
Thank you for your kind review. We're so pleased to hear our team was helpful and friendly, and that you're enjoying our tea. Thanks for choosing Typhoo!
Kind regards,
Bethany
The Typhoo Team
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